Our Amelia booking is not working. We have tried on several platforms but it will not allow an appointments to book. It is stuck on the loading screen for 15 minutes or longer and does not provide an appointment. 

Hello, 

This is happening on the user side not internally. We are able to log into our amelia and calendar and book appointments from the admin side. However, a customer going onto https://sweet-paper.com/appointments/ is not able to go to booking an appointment. It allows them to choose a time, day and enter their information however when you click on continue or confirm to actually book and lock in the appointment it just sits at the loading screen. We have backed out and tried on several types of devices and web browsers with the same result. Please advise and this is a issue for our company and we are realizing this has been the case for 3 weeks now. 

You are more than welcome to also call me at 908-910-5855 to troubleshoot. I am not sure how to give you access to our backend you should already have access to this. It also is not occurring in the backend but on the clients side. 

Hello, I have not received a response about our issue yet. 

Is there a number I can call?

Hello, No one has helped us with this issue. What is the point of having a support ticket and no contact number if you will not provide support?

Hello, My wordpress states that it is in the latest verision for Amelia already.  If this is not fixed soon, I will need to cancel and go with another company. 

Hello, I tried to do that update and then my whole system shut down so I had to deactivate it. I attempted to activate it again but the system failed at that time also.

 It looks like there is no way to fix this. I will cancel my contact and move to a different platform that offers actual customer service. This has been an ongoing issue for over 5 weeks.

I have tried that and it states that I cannot update. I am also scheduled for automatic updates but this seems not to work. I uninstalled this and reinstalled and it still states the same thing. This system does not. Please call me to trouble shoot.

Hello that did not work. It still does the spiral loading after the customer puts in their name/phone number and appt they want. It does not finish to booking the appointment.