We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

stephanie barry woods Coupon Code is case sensitiveClosed   Amelia   Updated January 31, 2023 at 7:03pm   3 Most recent comment from Miloš Jovanović:Hi, Stephanie Good news. We managed to make a workaround, it is possible to achieve this if you go to your WordPress database via any Database management Tool, for example PHPMyAdmin, then find this A ... Breanna Tarvin Refund Please!Closed   Amelia   Updated January 31, 2023 at 2:04pm   9 Most recent comment from Uroš Jovanović:Hello Breanna,Thank you for reaching back out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configu ... Aymeric continuation of ticket #3179605 - Sms serviceClosed   Amelia   Updated January 31, 2023 at 1:51pm   9 Most recent comment from Miloš Jovanović:Hi, Aymeric  Yes, it is possible that the hosting provider did something while they were doing their tests, perhaps they whitelisted our SMS server IP at some point. In either case, it does seem tha ... Carrie Bruno changing button color for eventssClosed   Amelia   Updated January 31, 2023 at 1:44pm   8 Most recent comment from Uroš Jovanović:Hello Carrie,Please check the following article on how to do that.Looking forward to hearing from you. Roshan Crasta Services/packagesClosed   Amelia   Updated January 31, 2023 at 1:14pm   6 Most recent comment from Marko Davidović:Hello Roshan, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Glenn Sherman Change existing formClosed   Amelia   Updated January 31, 2023 at 1:00pm   8 Most recent comment from Uroš Jovanović:Hello Glenn,Thank you for reaching back out to us.1. Are the custom fields displayed on the back end now?2. The only option is to check it out on the page. You could set up a private page for that pu ... chamara Custom Field is not showingClosed   Amelia   Updated January 31, 2023 at 12:50pm   17 Most recent comment from Uroš Jovanović:Hello Chamara,Can you please try to add the code in functions.php of your theme or child theme and let me know if that works for you?Looking forward to your reply. Patrick Guillaume Services and extrasClosed   Amelia   Updated January 31, 2023 at 10:55am   4 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to be able to assist you.Just to let you know, we are working on the other ticket you created and we will respond to you as soon as possible.Thank you for your patience. Tomer Eini Email and SMS notifications not sending properlyClosed   Amelia   Updated January 31, 2023 at 10:35am   4 Most recent comment from Aleksandar Vuković:Hi again Tomer.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Jad Saleh cant view packagesClosed   Amelia   Updated January 31, 2023 at 10:34am   6 Most recent comment from Uroš Jovanović:Hello Jad,Glad to be able to assist you.Please let me know if you have any other questions. Emma Pier Employees visible forClosed   Amelia   Updated January 31, 2023 at 10:33am   4 Most recent comment from Aleksandar Vuković:You're welcome, Emma, glad I could help.Please feel free to reach out to us if you have any further questions or concerns! Kjell Jansson Amelia Booking PluginClosed   Amelia   Updated January 31, 2023 at 10:25am   4 Most recent comment from Aleksandar Vuković:Hi again Kjell.You need to deactivate the license either through Amelia/Settings/Activation on mybookings.pro site, and then activate it on another site; Or by clicking the Manage Domains button in ... Chris Custom FieldsClosed   Amelia   Updated January 31, 2023 at 10:24am   4 Most recent comment from Uroš Jovanović:Hello Chris,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... joshua mccloskey Adding Coupons For All EventsClosed   Amelia   Updated January 31, 2023 at 10:02am   2 Most recent comment from Marko Davidović:Hello joshua, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion. I will forward your suggestion to our developers, we are c ... Marcel Broken websiteClosed   Amelia   Updated January 31, 2023 at 9:52am   3 Most recent comment from Marko Davidović:Hello Marcel, Thank you for reaching out to us.We are glad to hear that everything is working now. We did not encounter such issue and Amelia can be updated automatically or we would have tens of thou ...