We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Kim SMS service not availableClosed   Amelia   Updated January 30, 2023 at 12:35pm   18 Most recent comment from Miloš Jovanović:Hi, Paul Thank you.  If you get the chance, it would be awesome to see a review in at least one, or all three places,and we will gift you the SMS credit, just as a token of appreciation.Let us know ... Laurence Howells booking formClosed   Amelia   Updated January 30, 2023 at 12:31pm   2 Most recent comment from Marko Davidović:Hi Laurence, Thank you for your purchase. Not every string can be translated. But those that can can be translated using POEDIT very easily. If you want to use POEDIT then this is an instruction: ... Ted Barnett Setting up AmeliaClosed   Amelia   Updated January 30, 2023 at 12:24pm   4 Most recent comment from Marko Davidović:Hello Ted, Thank you for reaching out to us. 1) When a client is signing up for a package of services, it appears that they can choose different employees for each appointment. Can that be restricte ... Anil Kohli Output of all names of the attendees of an eventClosed   Amelia   Updated January 30, 2023 at 10:19am   2 Most recent comment from Marko Davidović:Hello Anil, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Do you want your custome ... Fabienne step by step form 1.0Closed   Amelia   Updated January 30, 2023 at 7:38am   2 Most recent comment from Marko Davidović:Hello Fabienne, Thank you for reaching out to us. You just need to change the shortcode. The old shortcode is [ameliabooking] and the new one is [ameliastepbooking] after that just change purge the c ... Momoyo Matsumoto I cant use my Stripe account is no longer available.Closed   Amelia   Updated January 30, 2023 at 7:33am   2 Most recent comment from Marko Davidović:Hello Momoyo Matsumoto, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the ... Pepe Stripe placeholderClosed   Amelia   Updated January 30, 2023 at 7:31am   8 Most recent comment from Marko Davidović:Hello Pepe, No worries, you can set what every you like you can give us your credentials if you wish. Also, you can use my mail for a new admin user if you wish. My mail is marko.davidovic@tms-outsou ... Carmen Braga Zoom Integration-passing links to Google CalendarClosed   Amelia   Updated January 30, 2023 at 7:30am   8 Most recent comment from Marko Davidović:Hello Carmen, That is great to hear and thank you so much for sharing this solution with us and with other users. We wish you all the best. Have a nice day.  Andreea Online paymentClosed   Amelia   Updated January 30, 2023 at 7:28am   2 Most recent comment from Marko Davidović:Hello Andreea, Thank you for reaching out to us. You can not use Amelia with any POS that you choose because developers must create specific integrations for each payment method and that ist quite tha ... CALVIN LINDSEY E-mail is not required when setting is set to mandatoryClosed   Amelia   Updated January 30, 2023 at 7:26am   4 Most recent comment from Marko Davidović:Hello Calvin, We are glad to hear that everything is fine now. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all t ... CARLOS ATRISTAIN Confihgurating Amelia and other questionsClosed   Amelia   Updated January 30, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello CARLOS, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3214769/ For futu ... Marco Griffini CustomizationClosed   Amelia   Updated January 29, 2023 at 3:11pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Marco.Please feel free to reach out to us if you have any further questions or concerns! Paola Masucci cambio email del profilo ameliaClosed   Amelia   Updated January 29, 2023 at 3:05pm   2 Most recent comment from Aleksandar Vuković:Hello Paola.Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Dermod Wood Repeating eventClosed   Amelia   Updated January 28, 2023 at 5:24pm   4 Most recent comment from Uroš Jovanović:Hello Dermod,Thank you for the update.Can you please try the following CSS and let me know if that worked for you or not: .amelia-app-booking #amelia-booking-wrap .el-input--prefix .el-input__inner { ... theresa garcia google calendar not workingClosed   Amelia   Updated January 28, 2023 at 5:17pm   2 Most recent comment from Uroš Jovanović:Hello Theresa,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with?Looking forward to your reply.