As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Julio Unable to Update Special Days on Employee PanelClosed   Amelia   Updated February 9, 2023 at 9:21am   4 Most recent comment from Marko Davidović:Hello Philippe,You do not need to add yourself to this ticket (Julio will get your response and mine and there is no need to possibly disturb him). We will not notify each client personally that the ... SANNE Sending a test mail for custom notifications gives error 'email is not send'Closed   Amelia   Updated February 9, 2023 at 8:36am   9 Most recent comment from Marko Davidović:Hello Sanne,You have this error in your consoleSo the issue is as we suspected with your credentials.When we swap your credentials for ours Amelia is working fineSo please check your credentials, pass ... Digna Mielard Aemlia settingsClosed   Amelia   Updated February 9, 2023 at 7:53am   2 Most recent comment from Marko Davidović:Hello Digna, Thank you for reaching out to us.1. The size of a booking form can not change in that way, unfortunately.2. As for translations words can be changed using POEDIT very easily.  If you ... Ayishah Joanna Swiecinska calendarClosed   Amelia   Updated February 8, 2023 at 9:42pm   8 Most recent comment from Uroš Jovanović:Hello Ayishah,We will respond to you as soon as possible..Thank you for your patience. Nicolaie Ploscutanu SMS notification account logoutClosed   Amelia   Updated February 8, 2023 at 9:02pm   4 Most recent comment from Uroš Jovanović:Hello Silvia,Thank you for reaching out to us.We have responded to your tickets.Please let me know if you have any other questions. Gianluca Bernasconi error 403Closed   Amelia   Updated February 8, 2023 at 9:00pm   6 Most recent comment from Uroš Jovanović:Hello Gianluca, Since this happens on the WooCommerce side, you will have to reach out to their support as Amelia only sends data over to WooCommerce and it is handled from there.Please let me know i ... Giam Amelia keeps loadingClosed   Amelia   Updated February 8, 2023 at 5:31pm   5 Most recent comment from Miloš Jovanović:Hi, Giam I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Jordan Dickerson Adding Availability to calendarClosed   Amelia   Updated February 8, 2023 at 4:15pm   4 Most recent comment from Uroš Jovanović:Hello Jordan,It should be released in the next 10 days.Please let me know if you have any other questions. Philippe Weickmann ServicesClosed   Amelia   Updated February 8, 2023 at 3:35pm   2 Most recent comment from Uroš Jovanović:Hello Philippe,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... benoit refund and customer panelClosed   Amelia   Updated February 8, 2023 at 12:00pm   2 Most recent comment from Marko Davidović:Hello benoit, I'm afraid that we didn't quite get what you want to achieve exactly? We will try to help as best as we can.So , you can create a cancel link in notifications like thisAll lin ... Naazim Wp Amelia Time settingsClosed   Amelia   Updated February 8, 2023 at 11:05am   4 Most recent comment from Marko Davidović:Hello Naazim, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alexis Price according to the number of peopleClosed   Amelia   Updated February 8, 2023 at 10:58am   4 Most recent comment from Marko Davidović:Hello Alexis,Yes, but you can not force people to book at least for people for example. What you can do is you can set the minimum number of people for that service is 4 and if 3 people book they will ... SANNE I get a 'Google hasn’t verified this app' error with Google Calendar syncClosed   Amelia   Updated February 8, 2023 at 10:28am   4 Most recent comment from Uroš Jovanović:Hello Sanne,Glad to be able to assist you.Please let me know if you have any other questions. KD customizingClosed   Amelia   Updated February 8, 2023 at 9:50am   6 Most recent comment from Marko Davidović:Hello KD,We have set the new pass for employee panel got this employee so that we can testAnd when we enter the employee panel all is looking fine nowCan you please test it now and see if everything i ... Derik Works on Laptop/desktop but not phoneClosed   Amelia   Updated February 8, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Derik, Thank you for reaching out to us.We can not see the events on your site on a computerSo this is not related to mobile view. Please check if you can see the booking form form the incognito ...