We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Suzan Can't install AmeliaClosed   Amelia   Updated January 28, 2023 at 4:54pm   2 Most recent comment from Uroš Jovanović:Hello Suzan,Thank you for reaching out to us.Please check the following article on how to resolve this:Are You Getting “The link you followed has expired” Error in WordPress?Let me know if you we ... María Antonia Orozco PackagesClosed   Amelia   Updated January 28, 2023 at 4:11pm   2 Most recent comment from Uroš Jovanović:Hello María,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Karly Matzen Our Amelisa is not workingClosed   Amelia   Updated January 28, 2023 at 4:02pm   2 Most recent comment from Uroš Jovanović:Hello Karly,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3218063 For future reference, please don't open m ... Matt Auman Outlook IntegrationClosed   Amelia   Updated January 27, 2023 at 4:11pm   17 Most recent comment from Aleksandar Vuković:Hi Matt, sorry to see this has been dragging on for 10 days.I have to make this a private response since it holds some sensitive data.I took the liberty and installed the WP phpMyAdmin plugin (which ... Mat Zoom APIClosed   Amelia   Updated January 27, 2023 at 1:53pm   4 Most recent comment from Marko Davidović:Hello Mat,We will publish this documentation before that and you will have plenty of time to make necessary changes.We wish you all the best. Have a nice day.  César Yucra Hide elementsClosed   Amelia   Updated January 27, 2023 at 1:49pm   8 Most recent comment from Marko Davidović:Hello César, You are most welcome, and we are glad to hear that everything is fine now. If you have any more questions please open another ticket and we will gladly help you there. We wish you all th ... Seong Yun Lee Your information input textClosed   Amelia   Updated January 27, 2023 at 1:19pm   2 Most recent comment from Marko Davidović:Hello Seong Yun, Thank you for reaching out to us.Yes, you can add custom fields to our booking form. You can read more about our custom fields on this link https://wpamelia.com/custom-fields/.If you ... Torsten Hanto general functionallityClosed   Amelia   Updated January 27, 2023 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Torsten,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Brenda Van Brabant terugbetalingClosed   Amelia   Updated January 27, 2023 at 12:53pm   2 Most recent comment from Uroš Jovanović:Hello Brenda,Thank you for reaching out to us.We have submitted your refund request and you will receive your money back in the next 5-7 business days.Please let me know if you have any other questio ... Michael resourcesClosed   Amelia   Updated January 27, 2023 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello Michael. Please check these points: 1. Is the service visible on the site?  2. If it is, is the employee assigned to this service? 3. If he is, check his working hours. Working hours where ser ... Supercleanga The web site is downClosed   Amelia   Updated January 27, 2023 at 11:29am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Do you have issue with site or with Amelia? If you have issues with your site and of your site is down please contact your hosting provider. This is the issue f ... Adrian Fisse Please refundClosed   Amelia   Updated January 27, 2023 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Adrian,Thank you for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit ... Kenny Griffin User With Multiple RolesClosed   Amelia   Updated January 27, 2023 at 10:14am   4 Most recent comment from Marko Davidović:Hello Kenny,Because different roles have different permission and this will create conflict within Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://features.wp ... Yaniv Feldman Day Schedule displayClosed   Amelia   Updated January 27, 2023 at 10:12am   4 Most recent comment from Marko Davidović:Hello Yaniv,We're sorry you feel that way, but we've added a lot of features to Amelia lately. The big number of those was voted by our users. You can check all that in our changelog. If on ... César Yucra remove banner promoteClosed   Amelia   Updated January 27, 2023 at 10:06am   3 Most recent comment from Aleksandar Vuković:Hello César.Thanks for letting us know you resolved the issue.Please feel free to reach out to us if you have any further questions or concerns!