We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shane Harris Appointment TimesClosed   Amelia   Updated February 2, 2023 at 8:06am   4 Most recent comment from Marko Davidović:Hello Shane, Thank you for reaching out to us.We are glad to hear that you have worked it out.If you have any more questions please open a new separate ticket for each question and we will gladly hel ... Hervé Enable multiple location for one employeeClosed   Amelia   Updated February 1, 2023 at 11:15pm   2 Most recent comment from Uroš Jovanović:Hello Hervé,Thank you for reaching out to us.You can configure this on the "Working hours" settings of the employee. There, you can set up multiple locations for the employee.Hope this helps you.Pl ... Sonya Domain change or addClosed   Amelia   Updated February 1, 2023 at 11:08pm   12 Most recent comment from Uroš Jovanović:Hello Sonya,Can you please elaborate on how you want to cancel Amelia and register it on another website?Looking forward to your reply. Mona Information regarding featuresClosed   Amelia   Updated February 1, 2023 at 10:40pm   5 Most recent comment from Uroš Jovanović:Hello Mona,Glad to be able to assist you.Please let me know if you have any other questions. Juan Pablo Martín Pérez Error instalationClosed   Amelia   Updated February 1, 2023 at 10:07pm   2 Most recent comment from Uroš Jovanović:Hello Juan,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with?Looking forward to your reply. Massimo NOTIFICA PERSONALIZZATAClosed   Amelia   Updated February 1, 2023 at 4:16pm   4 Most recent comment from Miloš Jovanović:Hi, MaxWe are not able to identify exactly which Notification we should investigate,we can not find the same one as on your screenshot.On the screenshot you have this "scheduled notification", and you ... Juliette User AccountClosed   Amelia   Updated February 1, 2023 at 3:33pm   2 Most recent comment from Miloš Jovanović:Hi, Juliette Sorry for the delay1. If we understand, you wish to load the Location of the Appointment on the Customer Panel, in the Appointment Details ?If that is what you need,we are truly sorry ... Jason Scheduled Notification - will it send if time has already passed?Closed   Amelia   Updated February 1, 2023 at 2:54pm   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.Yes, it will be sent, you can set it to 2 or 3 days before the appointment... You don't need a week. But cron will see that there is a notification t ... Barbara Thieme appointment ReschedulingClosed   Amelia   Updated February 1, 2023 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello Barbara.We can't replicate the issue.If a customer booked an appointment for February 3rd, then reschedules that appointment through the Customer Panel for February 6th, the event in the ... Nico A few questionsClosed   Amelia   Updated February 1, 2023 at 11:27am   4 Most recent comment from Miloš Jovanović:Hi, Nico  1. It depends exactly what you need, when you say to merge both in one Calendar and have both Employees manage it. If you meant to have employee A to go in Amelia's "Appointments tab" ... Tine Broucke Google calendarClosed   Amelia   Updated February 1, 2023 at 11:04am   2 Most recent comment from Marko Davidović:Hello Tine, Thank you for reaching out to us.We are glad to hear that you managed to resolve the issue but we will send solutions just in case if this happens again.If you see an error in the top righ ... Carrie Bruno Want to put a heading on top of calendarClosed   Amelia   Updated February 1, 2023 at 10:49am   2 Most recent comment from Marko Davidović:Hello Carrie, Thank you for reaching out to us.This is how mobile view works. Since it is much narrow then desktop it work like this. As for extras Amelia's extras are for Amelia only and it is a ... Antonio Moreira Da silva Problème téléphone et email obligatoireClosed   Amelia   Updated February 1, 2023 at 10:40am   4 Most recent comment from Marko Davidović:Hello Antonio Moreira Da Silva, You are most welcome, and we are glad that we were able to help you. IMy apologies if I already asked this before, but may I ask you for a small favor if you don’t m ... Barbara Thieme Zoom link only after paymentClosed   Amelia   Updated February 1, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us.This is how it works we can not have access to information when money is in your account. You can try and send only pending notifications and once you g ... María Antonia Orozco notificationsClosed   Amelia   Updated January 31, 2023 at 9:59pm   2 Most recent comment from Uroš Jovanović:Hello María,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...