We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthew Bambrick Unable To Continue To BookClosed   Amelia   Updated February 20, 2023 at 6:55am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us. We went on your site but we can book an appointment As far as we can everything is working and we do not see any issues. If you have any more question ... Antonio Moreira Da silva Problème téléphone et email obligatoireClosed   Amelia   Updated February 20, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Antonio, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Georgi Vasilev Not working since updating to latest versionClosed   Amelia   Updated February 17, 2023 at 2:56pm   11 Most recent comment from Uroš Jovanović:Hello Georgi,You could reach out to them and tell them that the database is not being updated if there is a new field added to one of the tables in the database.Please let me know if you need further ... Casper Critical Bug: Booking not added to cartClosed   Amelia   Updated February 17, 2023 at 2:53pm   8 Most recent comment from Uroš Jovanović:Hello Casper,Can you reach out to your hosting provider to assist you with this as there seems to be some security measure that blocks the event from being added to the cart?Looking forward to your r ... Abigail "Learn more" for Extras uncollapsed in booking formClosed   Amelia   Updated February 17, 2023 at 1:55pm   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... lynob web change wordpress wordClosed   Amelia   Updated February 17, 2023 at 12:47pm   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But since you have a developer license we can send you in mail a source code of Amelia s ... Marek Laskowski Formatting booking formClosed   Amelia   Updated February 17, 2023 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it was designed and this can not be changed at this time.I'll kindly as ... justin custom dates/times for events or packagesClosed   Amelia   Updated February 17, 2023 at 12:22pm   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us.You can do that easily. You set this up in empoyee work hours. So, you set that your employee is working on service A from Monday to Friday and on servic ... Kelly Fidei Multiday eventClosed   Amelia   Updated February 17, 2023 at 10:45am   6 Most recent comment from Uroš Jovanović:Hello Kelly,For that purpose, you can add different tags to each event and then filter different topics for events with the following shortcode:[ameliaevents tag='name'] if you want to show ... Lorenzo Loop loading eventClosed   Amelia   Updated February 17, 2023 at 10:39am   4 Most recent comment from Aleksandar Vuković:Hello again Lorenzo.The issue has been resolved. It turns out that reCAPTCHA was causing it - after we turned it off, it worked fine.Please make sure to use reCAPTCHA v2 and double check the credenti ... Gerhard Reus Delete Customers without Event BookingClosed   Amelia   Updated February 17, 2023 at 10:05am   8 Most recent comment from Aleksandar Vuković:I'll make sure to forward this to our developers, Gerhard.Hopefully, they'll be able to implement the same logic for event attendees, so you will not be able to delete customers that are ad ... Jiri Complete reservation via emailClosed   Amelia   Updated February 17, 2023 at 9:23am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jiri.Please feel free to reach out to us if you have any further questions or concerns! Pablo need to display event star time onlyClosed   Amelia   Updated February 17, 2023 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello Pablo.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia.com/ ... SANNE Service on specific working hours show invalid dates in slots of front-endClosed   Amelia   Updated February 17, 2023 at 9:08am   17 Most recent comment from Uroš Jovanović:Hello Sanne,That service was not properly added to the working hours of the employee. I added it and it started working fine again.My apologies if I already asked this before, but may I ask you for a ... Giuseppe Granza Hide upcoming events in calendar viewClosed   Amelia   Updated February 17, 2023 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Giuseppe.Thank you for reaching out to us.In order to hide the "Upcoming Events", you need to access Amelia/Customize -> Customize 1.0 and select the Event Calendar Booking Form. Then click on ...