As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Olav Time settingsClosed   Amelia   Updated March 1, 2023 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello Olav.You need to change the default time slot step in the general settings of Amelia. All times you need to create an Amelia need to be divided by the number selected here. So if you need to al ... Steven Pollock Conditional logic in notificationsClosed   Amelia   Updated March 1, 2023 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Samantha Rubin CSS to hide the Customer Panel button the final page of the Step by Step Booking formClosed   Amelia   Updated March 1, 2023 at 9:25am   4 Most recent comment from Uroš Jovanović:Hello Samantha,Glad to hear that it worked.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... Lisbel Valdés Rodríguez Amelia vs ColibriWPClosed   Amelia   Updated February 28, 2023 at 9:52pm   7 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. FALANGA count remaining places on eventClosed   Amelia   Updated February 28, 2023 at 9:35pm   4 Most recent comment from Uroš Jovanović:Hello Falanga,Are you using events or services in Amelia?Looking forward to your reply. Juan Integration with WoocommerceClosed   Amelia   Updated February 28, 2023 at 8:36pm   11 Most recent comment from Miloš Jovanović:Hi, Diane.You're very welcome, i am happy to be of any assistance, as much as our support is able to cover.I did my best to come up with some SQL Query workaround ideas and i hope that you might ... Jaffer Overlapping AppointmentsClosed   Amelia   Updated February 28, 2023 at 4:40pm   10 Most recent comment from Uroš Jovanović:Hello Jaffer,This issue was resolved with the 6.1 version of the plugin.Can you please update the plugin to the latest version, test it out, and let me know if it works or not?Looking forward to your ... Amber Contact import messes up existing appointmentsClosed   Amelia   Updated February 28, 2023 at 4:37pm   5 Most recent comment from Uroš Jovanović:Hello Amber,Thank you for reaching back out to me.Can you please let me know if there is any customer that has the same email as the admin user with which you are logged into the back-end?Looking forw ... Irene Gurrieri Limit file upload weightClosed   Amelia   Updated March 1, 2023 at 12:55pm   11 Most recent comment from Uroš Jovanović:Hello,As we do not have any upload limit set in Amelia, you could reach out to WordPress support and they will be able to assist you with the issue of the upload size limit.Please let me know if you h ... Alexis API access requestClosed   Amelia   Updated February 28, 2023 at 3:26pm   2 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts.  You can find all API ... Nur Hafiz Ramadhona Multiple Location for an Amelia EmployeeClosed   Amelia   Updated February 28, 2023 at 2:00pm   8 Most recent comment from Aleksandar Vuković:It has to work, so something's wrong with your setup.Can you please open a Private ticket, and provide us with login credentials there, so we can take a look?Don't post your credentials in t ... Digna Mielard Multiple CalendersClosed   Amelia   Updated February 28, 2023 at 11:09am   3 Most recent comment from Uroš Jovanović:Hello Digna,Glad to hear that you managed to find the solution.Please let me know if you have any other questions. Digna Mielard CalenderClosed   Amelia   Updated February 28, 2023 at 10:17am   2 Most recent comment from Marko Davidović:Hello Digna, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Chris Appointment Confirmation Unexpectedly Changes Assigned EmployeeClosed   Amelia   Updated February 28, 2023 at 9:46am   11 Most recent comment from Marko Davidović:Hello Chris, We are delighted to hear that everything is fine now. As for suggestion, you are most welcome but we can not make any promises that this will be changed or even if it is possible to be ch ... Dora Chaabani Problème planning réservationClosed   Amelia   Updated February 28, 2023 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello Dora.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize ...