We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Peters Customer addressClosed   Amelia   Updated February 17, 2023 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hello David.The Address custom field cannot be added to Customer details. It is currently linked only to the appointment.Please feel free to search through our feature suggestion page, https://feat ... stephanie Gas Everwest Google CalendarClosed   Amelia   Updated February 17, 2023 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.1. By not being sent, are you referring to the time slots not being blocked or the events not being created in Amelia when first being created in Googl ... Irene Giuriato Rescheduling error + UpdateClosed   Amelia   Updated February 17, 2023 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello Irene.Thank you for reaching out to us.The issue you're describing has been resolved in the latest version of Amelia, so once you update it you'll no longer face this issue.As for the ... lynob web outlock calendar employee syncranitionClosed   Amelia   Updated February 17, 2023 at 8:24am   12 Most recent comment from Uroš Jovanović:Hello lynob and Ray,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. phil Amelia User Control PanelClosed   Amelia   Updated February 17, 2023 at 8:06am   7 Most recent comment from Marko Davidović:Hello Phil,We have set everything up for you. You needed to add the access link to notifications we have done this for you And now customer with click on that link get logged in to the customer panel ... Frank Surget Amelia RegistrationClosed   Amelia   Updated February 17, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Frank, Thank you for reaching out to us. No, Amelia doesn't have a membership feature. Each customer must choose the service for an appointment or event and then they can fill out their dat ... justin loading forms manuallyClosed   Amelia   Updated February 17, 2023 at 6:48am   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us. You can show one service if you want with our shortcodes like this for example [ameliabooking service=1] if you want to show the booking form for the s ... Stephen Taylor Appointment slotsClosed   Amelia   Updated February 17, 2023 at 6:48am   2 Most recent comment from Marko Davidović:Hello Stephen, Thank you for reaching out to us. Unfortunately, no. You would need to delete this appointment when it is called or you need to delete this customer from that appointment. The capacity ... Kalee Events & booking on same pageClosed   Amelia   Updated February 17, 2023 at 6:47am   2 Most recent comment from Marko Davidović:Hello Kalee, Thank you for reaching out to us. The issue could be that you use the old form and the new form on the same page. The old forms use vue2 and the new forms use vue3, and for this reason o ... Paul Aage Aasheim Consfusing search panelClosed   Amelia   Updated February 17, 2023 at 6:44am   10 Most recent comment from Marko Davidović:Hello Paul, Thank you for your advice, we can't promise anything, but we can forward your suggestion to appropriate sector. As for the issue with the booking form, we just got the feedback from o ... Filip Blahuš Parents managing list of kids and booking event for kidsClosed   Amelia   Updated February 17, 2023 at 6:44am   2 Most recent comment from Marko Davidović:Hello Filip, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Each user can only book for them self. So they would need to create a separate account ... Pires Georges les horaires d'enregistrement sur google et si le clients le change lui sont decaler de -1hClosed   Amelia   Updated February 17, 2023 at 6:43am   2 Most recent comment from Marko Davidović:Hello Pires, Thank you for reaching out to us. When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there ... Giuseppe Granza Show the earliest available date on the calendarClosed   Amelia   Updated February 17, 2023 at 6:38am   2 Most recent comment from Marko Davidović:Hello Giuseppe, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://fea ... Pablo Event short code closed eventsClosed   Amelia   Updated February 17, 2023 at 6:38am   2 Most recent comment from Marko Davidović:Hello Pablo,  Thank you for purchasing Amelia, and for reaching out to us.  You can set to see events in days from the past by adding this JS to the page: window.ameliaBooking = { pastEventsDay ... Georgi Vasilev Can't save custom notificationClosed   Amelia   Updated February 17, 2023 at 6:37am   8 Most recent comment from Marko Davidović:Hello Georgi, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ...