As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Stijn Changing services labelClosed   Amelia   Updated April 23, 2023 at 4:55pm   3 Most recent comment from Uroš Jovanović:Hello Stijn,Glad to hear that the issue has been resolved and thank you for taking time to explain the problemPlease let me know if you have any other questions. Robby Mares Print extra's on invoiceClosed   Amelia   Updated April 21, 2023 at 10:44pm   4 Most recent comment from Uroš Jovanović:Hello Robby,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... laura Notification for offersClosed   Amelia   Updated April 21, 2023 at 1:15pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.For that purpose, you need to configure %package_appointments_details% placeholder and add it to the notification template.Hope this helps you.Please let ... Anshita Email NotificationsClosed   Amelia   Updated April 21, 2023 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Anshita, Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support beca ... Miguelangel Garcia Bracamonte Problem with Google meet and CalendarClosed   Amelia   Updated April 21, 2023 at 12:21pm   9 Most recent comment from Marko Davidović:Hello Miguelangel,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... lynob web hide payment tab in front end and backendClosed   Amelia   Updated April 21, 2023 at 10:21am   5 Most recent comment from Uroš Jovanović:Hello,Thank you for your credentials and your patience.Unfortunately, there is currently no option to hide these options, as I tried to do it with CSS, but there is no unique identifier for those ele ... Kyle StripeClosed   Amelia   Updated April 21, 2023 at 8:00am   4 Most recent comment from Uroš Jovanović:Hello Kyle,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Lionel Common email for staffClosed   Amelia   Updated April 21, 2023 at 6:37am   2 Most recent comment from Marko Davidović:Hello Lionel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each employee must be connected to separate mail. But for the employees' emails, ... Vicky - Lyn Keet Table ReservationsClosed   Amelia   Updated April 21, 2023 at 6:11am   4 Most recent comment from Marko Davidović:Hello Vicky,We do not have table option in Amelia, you can create several services in that case and call them table one or studio one, etc But in this case you would need to create 6 employees for 6 d ... Joseph Principe Google Calendar Sync ERRORClosed   Amelia   Updated April 20, 2023 at 11:45am   2 Most recent comment from Marko Davidović:Hello Joseph, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Tayna I need help to adjust this point on my websiteClosed   Amelia   Updated April 20, 2023 at 10:54am   3 Most recent comment from Marko Davidović:Hello Tayna, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Anja Please add classes to Booking form divsClosed   Amelia   Updated April 20, 2023 at 10:35am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for reaching out to us.Thank you for your suggestion. We will forward this to the appropriate sector and if you have any more suggestions I'll kindly ask you to add it as a ... Alex Amelia widget does not load upon initial loadClosed   Amelia   Updated April 20, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Alex, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Chris Changing 1h to 1 hourClosed   Amelia   Updated April 20, 2023 at 10:09am   6 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for the update on this.This can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Alex Rodberg Appointment migrationClosed   Amelia   Updated April 26, 2023 at 11:46am   5 Most recent comment from Marko Davidović:Hello Alex,We just got the feedback from our colleagues and they have told us that this is not a common practice to use a staging site. The staging site is used to test potential changes before implem ...