We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Henning Group BookingsClosed   Amelia   Updated April 10, 2023 at 11:50am   6 Most recent comment from Uroš Jovanović:Hello Henning,The option should be enabled for your purposes.Please let me know if you have any other questions. Ryan Stark Not showing a category to select fromClosed   Amelia   Updated April 10, 2023 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Sandhya coyle linkiing to my websiteClosed   Amelia   Updated April 10, 2023 at 10:05am   2 Most recent comment from Marko Davidović:Hello Sandhya, Thank you for purchasing our product, and for reaching out to us. You need to log in to our store and there you will see the option my licenses and in there you can find manage domain ... Henning Employee PanelClosed   Amelia   Updated April 10, 2023 at 10:00am   2 Most recent comment from Marko Davidović:Hello Henning, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Employees can book the appointments not packages at this time. I'll kindly ask y ... SANNE Amelia update installationClosed   Amelia   Updated April 10, 2023 at 9:55am   2 Most recent comment from Marko Davidović:Hello SANNE, Thank you for reaching out to us.1. No you do not need to delete anything since this will delete your data.You can download Amelia from your profile in our store.  We are sending you a ... andrew forbang Wordpress sending Email to clientClosed   Amelia   Updated April 10, 2023 at 9:43am   2 Most recent comment from Marko Davidović:Hello andrew, Thank you for reaching out to us.That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ... Alexander Wordpress Logged In UserClosed   Amelia   Updated April 10, 2023 at 9:11am   4 Most recent comment from Marko Davidović:Hello Alexander,Unfortunately, currently, this feature is not built-in in Amelia. There is no way to know who made a booking I'm afraid. Not sure if this is possible to implement but I'll k ... Dror Bekerman Showing event timeClosed   Amelia   Updated April 10, 2023 at 8:42am   4 Most recent comment from Marko Davidović:Hello Dror,Unfortunately, currently, both of these features is not built-in in Amelia. BUt you can choose the Default phone country code and that code will show and then there will be no need for you ... Jon Extras Description BugClosed   Amelia   Updated April 10, 2023 at 8:13am   7 Most recent comment from Uroš Jovanović:Hello Jon,Glad to be able to assist you.Please let me know if you have any other questions. RJ Style / LayoutClosed   Amelia   Updated April 10, 2023 at 5:38am   16 Most recent comment from Marko Davidović:Hello RJ, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Ha ... Martinez Online appointement + locationClosed   Amelia   Updated April 10, 2023 at 5:34am   8 Most recent comment from Marko Davidović:Hello Martinez, We understand and I can relate but this is how it is working and how it is designed at this time. We are glad that you have found a way to achieve what you need and for any suggestion ... Ken Payment Setup - WP Simple Pay PluginClosed   Amelia   Updated April 10, 2023 at 5:32am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. We are not familiar with WP Simple Pay so we can not know or guarantee that it will work with Amelia. We have core integration with PayPal, Mollie, Strip ... Eric Events - Pricing - optionsClosed   Amelia   Updated April 10, 2023 at 5:31am   6 Most recent comment from Marko Davidović:Hello Eric, You are most welcome, and we are glad that we were able to help you.  Unfortunately, currently, this feature is not built-in in Amelia. But we plan to implement the invoice option this ye ... Andy Coupons having to be added to future eventsClosed   Amelia   Updated April 10, 2023 at 5:31am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. When you create a new event you need to go to finance/coupons and add this event to this ... Angeline Booking Catalog sizeClosed   Amelia   Updated April 10, 2023 at 5:31am   2 Most recent comment from Marko Davidović:Hello Angeline, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. This is how the booking form is designed at this time. I'll kindly ask you to a ...