As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

fabien stripeClosed   Amelia   Updated April 18, 2023 at 6:25am   3 Most recent comment from Marko Davidović:Hello fabien, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Marios Anthis SMS messClosed   Amelia   Updated April 18, 2023 at 6:24am   3 Most recent comment from Marko Davidović:Hello Marios (and David), Thank you for reaching out to us. Amelia has no issues with SMS feature and there are no bugs. First of all please check if you are using the latest version of Amelia (see a ... Ruud WebsiteClosed   Amelia   Updated April 18, 2023 at 6:22am   2 Most recent comment from Marko Davidović:Hello Ruud, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best ... David Oster Group BookingsClosed   Amelia   Updated April 18, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello David,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appo ... Sabine Stoick AMelia does not show up on HandysClosed   Amelia   Updated April 18, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Sabine, Thank you for reaching out to us. I'm afraid that we didn't quite get what the issue is exactly? And please tells us what is Handys? Can you explain to us in a little more de ... Barad Dediashwili skip a form stepClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Barad, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Kuanysh Klyshev Booking form misleading infoClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Kuanysh, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia where you can turn this off. So if you have custom price ... Mandy Opitz-Kohl Customer Greeting in NotificationClosed   Amelia   Updated April 18, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Mandy, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Malik APPOINTEMENTClosed   Amelia   Updated April 18, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello Malik, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Matthew Watts Adding Taxes to PaymentClosed   Amelia   Updated April 18, 2023 at 5:59am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. But we plan to add this option to Amelia hopefully this y ... justin Checkout Page PixelClosed   Amelia   Updated April 18, 2023 at 5:48am   4 Most recent comment from Marko Davidović:Hello justin, In 99.9% of cases this is the issue with the wrong credentials. Please reach out you this payment provider (we do not know which one you are using) so that they can check your credentia ... Jesse Hodges Admin AccessClosed   Amelia   Updated April 18, 2023 at 11:43am   10 Most recent comment from Marko Davidović:Hello Jesse,We just got the feedback from our colleagues and they have told us that this is how wordpress functions without woocommerce. Subscribers can login to the backend aswell. Since they only ha ... Jiayin Amelia installationClosed   Amelia   Updated April 18, 2023 at 5:18am   4 Most recent comment from Marko Davidović:Hello JIayin, We are delighted to hear that everything is back in order. You should always update plugins to the latest version so that they can function properly. My apologies if I already asked thi ... Mark Stubbins Stripe ReceiptsClosed   Amelia   Updated April 18, 2023 at 5:18am   6 Most recent comment from Marko Davidović:Hello Mark, We understand what you are saying and I can relate, and as soon as there is a better solution, we will build it in Amelia. If you have any more questions please open a new separate ticke ... Suresh ZOOM IntergrationClosed   Amelia   Updated April 17, 2023 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Suresh,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not? Looking forward to your reply.