We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eugen ZoomClosed   Amelia   Updated April 5, 2023 at 10:47am   2 Most recent comment from Marko Davidović:Hello Eugen, Thank you for reaching out to us.Unfortunately, in that case, you can not set this up in Amelia since you do not have any necessary permissions.As for JWT we will apply the necessary chan ... Jose beforeConfirmedBooking hook not workingClosed   Amelia   Updated April 5, 2023 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for the credentials.Can you please put this code along with the script tag outside the div tag and let me know if that works for you?Looking forward to your reply. Wux 500 ErrorClosed   Amelia   Updated April 5, 2023 at 10:05am   22 Most recent comment from Aleksandar Vuković:I hope so too, Mika.Please let me know if you face any other issues. Michael Schwer E-Mail und Telefon als Pflichtfeld funktioniert nichtClosed   Amelia   Updated April 5, 2023 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please check the following video on how to set the email field as mandatory. Please check the following video on how to make the phone field mandato ... Alexandre Salmi Woocommerce Payment methodClosed   Amelia   Updated April 5, 2023 at 8:55am   5 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for the update on this.We will have this included in the documentation, for sure, thank you for pointing this out. DELAITE Eric Amelia customer / worpress user - user info syncClosed   Amelia   Updated April 5, 2023 at 8:48am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.With option Automatically create Amelia Customer user enabled every time a new customer makes an appointment they will automatically get a WordPress user with ... Shantanu Baviskar Provide package access to 2 emailsClosed   Amelia   Updated April 5, 2023 at 8:41am   4 Most recent comment from Marko Davidović:Hello Shantanu,We thank you for that every vote counts.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. ... Taegan Customer emails showing up an hour earlyClosed   Amelia   Updated April 5, 2023 at 5:12am   2 Most recent comment from Marko Davidović:Hello Taegan, Thank you for reaching out to us.I you see it in your calendar and in Amelia correctly then this is an issue with your customer calendar and we can not influence this. They need to check ... David Steininger Pay What You Want?Closed   Amelia   Updated April 5, 2023 at 5:07am   2 Most recent comment from Marko Davidović:Hello David, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail? We wish you all the best.  Brian Bell Package - Add more appointments buttonClosed   Amelia   Updated April 5, 2023 at 4:51am   4 Most recent comment from Marko Davidović:Hello Brian, Thank you for this every vote counts. Hopefully, this suggestion will have plenty of votes. If you have any more questions please open a new separate ticket for each question and we will ... Martin H How to add separate fields based on number of peoplesClosed   Amelia   Updated April 4, 2023 at 11:09pm   8 Most recent comment from Uroš Jovanović:Hello Martin,As there are plenty of new features that are being developers at the moment, there is no ETA on when this will be implemented.Please let me know if you have any other questions. Ellie Doyle PayPal IntegrationClosed   Amelia   Updated April 4, 2023 at 10:57pm   2 Most recent comment from Uroš Jovanović:Hello Ellie,Thank you for reaching out to us.Do I have your permission to change the payment mode to sandbox so I can test it out and provide you with an update on this?Looking forward to your reply. stephanie Gas Everwest reicept payment by stripeClosed   Amelia   Updated April 4, 2023 at 9:34pm   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Mar Gift Card/CouponClosed   Amelia   Updated April 4, 2023 at 9:31pm   2 Most recent comment from Uroš Jovanović:Hello Mar,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Andrea costumer pannelClosed   Amelia   Updated April 4, 2023 at 5:53pm   4 Most recent comment from Uroš Jovanović:Hello Andrea,I will respond to the other ticket you created as soon as possible.