As previously announced via banners and our newsletters, support is no longer available through this platform.

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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Lisbel Valdés Rodríguez REFUND MANAGEMENTClosed   Amelia   Updated April 19, 2023 at 10:59am   6 Most recent comment from Aleksandar Vuković:Hello Louisa.The Refund option is currently under development, and it should move into the testing phase soon. I believe it will be included in our next major update (6.3) but don't hold my word ... David Farré Prevent group appointments from being createdClosed   Amelia   Updated April 19, 2023 at 10:54am   9 Most recent comment from Aleksandar Vuković:Hello AntonioAs per our changelog, this has been fixed with Amelia 6.2.2:BugFix: Fixed issue with Approved Notifications for customers with Pending statusAre you still having issues with it, or is it ... Bobby Fong Bulk deleted customer customer in group classesClosed   Amelia   Updated April 19, 2023 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello Bobby.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will work on this in the future, but at the moment it can't be done unless you delete ... Mattias Lax Services skip calendarClosed   Amelia   Updated April 19, 2023 at 10:29am   4 Most recent comment from Marko Davidović:Hello Mattias,We would love to help out more but some things are not possible in Amelia at this time.If you have any more questions please open a new separate ticket for each question and we will gla ... David About setting location bugClosed   Amelia   Updated April 19, 2023 at 9:40am   6 Most recent comment from Uroš Jovanović:Hello David,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Wolf Ferrari Multiple ProductsClosed   Amelia   Updated April 19, 2023 at 9:11am   2 Most recent comment from Uroš Jovanović:Hello Wolf,Thank you for reaching out to us.For that purpose, you can add extras for services where the customers can choose different colors.Please let me know if you have any other questions. Dervis Question about bookingsClosed   Amelia   Updated April 19, 2023 at 9:04am   8 Most recent comment from Uroš Jovanović:Hello Dervis,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... Patrick Events List ShortcodeClosed   Amelia   Updated April 19, 2023 at 5:29am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Eduardo Fonseca maxim number of servicesClosed   Amelia   Updated April 19, 2023 at 5:26am   4 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Denis Returning DepostiClosed   Amelia   Updated April 19, 2023 at 5:20am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.I'm afraid, at the moment there's no feature for refunding Customers in Amelia.Therefore, refunds should be proceeded manually through the payme ... Ever CHERRIER NOTIFICATIONS ERREURClosed   Amelia   Updated April 18, 2023 at 10:29pm   13 Most recent comment from Uroš Jovanović:Hello,You need to add the link to the label of the custom field rather than the option.Please let me know if this worked for you.Looking forward to your reply. Nasir Piya Amelia Booking Custome Field IssueClosed   Amelia   Updated April 18, 2023 at 10:19pm   2 Most recent comment from Uroš Jovanović:Hello Nasir,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Malik Trasnfering dataClosed   Amelia   Updated April 18, 2023 at 10:16pm   2 Most recent comment from Uroš Jovanović:Hello Malik,Thank you for reaching out to us.You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 47 ... Carrie Bruno Zoom Integration UpdateClosed   Amelia   Updated April 18, 2023 at 8:17pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Carrie.Please feel free to reach out to us if you have any further questions or concerns! Traci Package Purchase notifcation to employee not sendingClosed   Amelia   Updated April 19, 2023 at 9:22am   26 Most recent comment from Aleksandar Vuković:Hi again Traci.I got feedback from the team, and they said that they are currently working on assigning the package to the employee automatically if there's only one employee created in Amelia. ...