We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Craig Flint Customizing the Step by Step v2Closed   Amelia   Updated April 7, 2023 at 9:23am   5 Most recent comment from Marko Davidović:Hello Craig,We are glad that everything is fine now.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Hav ... Malik Custom formClosed   Amelia   Updated April 7, 2023 at 8:57am   2 Most recent comment from Marko Davidović:Hello Malik, Thank you for reaching out to us. Not everything can be changed but those that can you can change with Poedit. So please try this with Poedit.1. Download the Amelia plugin from CodeCany ... mahmoud TimeClosed   Amelia   Updated April 7, 2023 at 7:53am   2 Most recent comment from Marko Davidović:Hello mahmoud, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3340632/ For futu ... Alexander Stern Edit customersClosed   Amelia   Updated April 6, 2023 at 3:41pm   4 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... [email protected] Notification (Short code)Closed   Amelia   Updated April 6, 2023 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Julien Kohnhauser Activate Pro FeaturesClosed   Amelia   Updated April 6, 2023 at 1:43pm   10 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for the update on this and apologies for the inconvenience.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Cheza Booking form calendarClosed   Amelia   Updated April 6, 2023 at 12:29pm   7 Most recent comment from Uroš Jovanović:Hello Cheza,Thank you for the update on this.Can you please update the plugin to the latest version (6.2.2), test it out, and let me know if it works or not? Looking forward to your reply. Roger Murillo Contact FormClosed   Amelia   Updated April 6, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Roger,Thank you for reaching out to us.For that purpose, you can create custom fields on the Amelia/Custom fields page and assign them to the needed service.Please let me know if you have any o ... Matthew Hellier Reminder emails still sent if event cancelledClosed   Amelia   Updated April 6, 2023 at 11:38am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us.Scheduled messages are sent only if there's an existing Event the message is related to and if the Event is in the Approved status. So, in short - ... Spiros Amelia Buffer TimeClosed   Amelia   Updated April 6, 2023 at 11:27am   2 Most recent comment from Marko Davidović:Hello again Spiros,Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are ... Spiros Amelia Extras LabelClosed   Amelia   Updated April 6, 2023 at 11:24am   2 Most recent comment from Marko Davidović:Hello again Spiros, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe you can achieve this if you set this service with a separate booking fo ... Spiros Payment method for specific servicesClosed   Amelia   Updated April 6, 2023 at 11:21am   2 Most recent comment from Marko Davidović:Hello Spiros, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This works for all services in the same way and unfortunately, you can not set this up ... CARLOS ATRISTAIN Recurring Appointments in PackagesClosed   Amelia   Updated April 6, 2023 at 9:52am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to ... Rafal Locations are missingClosed   Amelia   Updated April 6, 2023 at 9:48am   23 Most recent comment from Aleksandar Vuković:Thank you for the additional explanation, Rafal, I forwarded it to our developers.They are working on fixing this, so it will most likely be included in 6.3 update. Please update your employees and t ... Loft dentaire Importing appointmentsClosed   Amelia   Updated April 6, 2023 at 9:40am   2 Most recent comment from Marko Davidović:Hello Loft, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We also have an option for exporting the appointments but there is no option for importin ...