We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Kotůlek Custom fields in Customer panelClosed   Amelia   Updated April 10, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Moustafa Omar Outlook calendarClosed   Amelia   Updated April 10, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Moustafa, Thank you for reaching out to us. Yes, of course. You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Setting ... Sabrina Set Up SupportClosed   Amelia   Updated April 10, 2023 at 5:20am   2 Most recent comment from Marko Davidović:Hello Sabrina, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there.  In that way, issues and questions which are related ... Jon SMS ConditionsClosed   Amelia   Updated April 10, 2023 at 5:19am   2 Most recent comment from Marko Davidović:Hello Jon, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no conditional logic for choosing SMS or mail. If you enable both then both wi ... justin I've created custom address field now what?Closed   Amelia   Updated April 7, 2023 at 12:53pm   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us.When you create a custom field you need to add it to service or eventsAnd then it will show on your booking form.Hope this helps.If you have any more que ... Gerhard Reus Don't assign EmployeeClosed   Amelia   Updated April 7, 2023 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Yes, that makes sense. Service work hours depend on employee work hours so you need to assign one. You can create a fake employee and call him whatever ... Roger Murillo Zelle PaymentsClosed   Amelia   Updated April 7, 2023 at 12:24pm   2 Most recent comment from Uroš Jovanović:Hello Roger,Thank you for reaching out to us.At the moment, we do not have a native integration, but you can configure it with WooCommerce with the following plugin.Please let me know if you have any ... Jeffrey Lakes System Time SettingClosed   Amelia   Updated April 7, 2023 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Jeffrey,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Corinne FEMENIA Integration ZOOMClosed   Amelia   Updated April 7, 2023 at 12:09pm   4 Most recent comment from Marko Davidović:Hello Corinne,As far as we can see in your screenshots everything is fine. There is no separate button for events and Zoom. When you connect the Zoom user to the event as you didThat is it, then the ... Gerhard Reus Custom Fields Appointment Booking LayoutClosed   Amelia   Updated April 7, 2023 at 11:22am   3 Most recent comment from Marko Davidović:Hello again Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://f ... Michael Cowdroy Days Off not showing on CalendarClosed   Amelia   Updated April 7, 2023 at 11:18am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Days of do not show on Amelia's calendar, when an employee is not available for booking that area is greyed out. This is how Amelia is designed.I& ... Daria one employee for two locationsClosed   Amelia   Updated April 7, 2023 at 11:01am   2 Most recent comment from Marko Davidović:Hello Daria, Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Eoin Issue with add to cart for non logged in userClosed   Amelia   Updated April 7, 2023 at 10:22am   6 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you very much for your patience.When this kind of issue occurs, where the product in WooCommerce is not displayed when the user is not logged in, this is due to some security measure ... Roger Murillo TimeZoneClosed   Amelia   Updated April 7, 2023 at 10:07am   2 Most recent comment from Marko Davidović:Hello Roger, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Also please check your employee time zone in employee ... Olav activationClosed   Amelia   Updated April 7, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us.All plugins and add-ons are activated through the Settings tab for that specific plugin: Amelia: If you purchased the plugin through the Envato marketplac ...