We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Azin Mehrjou Student addressClosed   Amelia   Updated April 18, 2023 at 11:32am   6 Most recent comment from Uroš Jovanović:Hello Azin,Thank you for your patience.My apologies for the additional questions, can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your repl ... Ivo Müller Adapt Labels not working, and translation not WorkingClosed   Amelia   Updated April 18, 2023 at 10:40am   3 Most recent comment from Marko Davidović:Hello Ivo, Thank you for reaching out to us.Amelia works in this way. Amelia follows page locale and if you want to have a multi language site you need to create pages that has different languages. Y ... Lucas Mialani Eventes not showing in the backendClosed   Amelia   Updated April 18, 2023 at 8:17am   2 Most recent comment from Marko Davidović:Hello Lucas, Thank you for reaching out to us.When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Brian Bell Label Settings Not WorkingClosed   Amelia   Updated April 18, 2023 at 6:27am   6 Most recent comment from Marko Davidović:Hello Brian, You are most welcome, and we are glad if we were able to help you. We have set it this way since the majority of our user uses different booking forms in a different way. But we are glad ... fabien appointmentClosed   Amelia   Updated April 18, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello fabien, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. You can not change Amelias back end at this time. I'll kindly ask you to add it a ... fabien stripeClosed   Amelia   Updated April 18, 2023 at 6:25am   3 Most recent comment from Marko Davidović:Hello fabien, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Marios Anthis SMS messClosed   Amelia   Updated April 18, 2023 at 6:24am   3 Most recent comment from Marko Davidović:Hello Marios (and David), Thank you for reaching out to us. Amelia has no issues with SMS feature and there are no bugs. First of all please check if you are using the latest version of Amelia (see a ... Ruud WebsiteClosed   Amelia   Updated April 18, 2023 at 6:22am   2 Most recent comment from Marko Davidović:Hello Ruud, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best ... David Oster Group BookingsClosed   Amelia   Updated April 18, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello David,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appo ... Sabine Stoick AMelia does not show up on HandysClosed   Amelia   Updated April 18, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Sabine, Thank you for reaching out to us. I'm afraid that we didn't quite get what the issue is exactly? And please tells us what is Handys? Can you explain to us in a little more de ... Barad Dediashwili skip a form stepClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Barad, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Kuanysh Klyshev Booking form misleading infoClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Kuanysh, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia where you can turn this off. So if you have custom price ... Mandy Opitz-Kohl Customer Greeting in NotificationClosed   Amelia   Updated April 18, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Mandy, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Malik APPOINTEMENTClosed   Amelia   Updated April 18, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello Malik, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Matthew Watts Adding Taxes to PaymentClosed   Amelia   Updated April 18, 2023 at 5:59am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. But we plan to add this option to Amelia hopefully this y ...