We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gintare Booking times overlayClosed   Amelia   Updated April 6, 2023 at 8:18am   13 Most recent comment from Uroš Jovanović:Hello Gintare,Looking forward to zour update on this issue. Roger Murillo Automatic scroll downClosed   Amelia   Updated April 6, 2023 at 11:14am   5 Most recent comment from Marko Davidović:Hello Roger,We just got the feedback from our colleagues and they have told us that you can try and add this script to a page to disable scrolling: myInterval = setInterval(() => { const element = doc ... Jon Extras CustomizationClosed   Amelia   Updated April 6, 2023 at 7:21am   8 Most recent comment from Marko Davidović:Hello Jon, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you these three SMS coupons BCB266A9, 4A955B48 an ... Sarah Customer access panelClosed   Amelia   Updated April 6, 2023 at 9:59am   7 Most recent comment from Marko Davidović:Hello Sarah,We just got the feedback from our colleagues and they have told us that the issue is that you cannot use customer panel on the same page. So you need two different pages and you need to pl ... Abdus Sami Zapier Integration with AmeliaClosed   Amelia   Updated April 25, 2023 at 7:18am   3 Most recent comment from Marko Davidović:Hello Abdus,We just got the feedback from our colleagues and they have told us that there is no way to do this currently. However we are currently developing an integration with Square Payments and ou ... César Yucra USER ROLEClosed   Amelia   Updated April 6, 2023 at 5:19am   2 Most recent comment from Marko Davidović:Hello César, Thank you for reaching out to us.Unfortunately, this is not possible and there is nothing to be "fixed" since everything is fine with Amelia. Amelia does not have official integration wi ... Abigail Event list not showing dayClosed   Amelia   Updated April 6, 2023 at 4:50am   2 Most recent comment from Marko Davidović:Hello Abigail, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. But this is a good suggestion so I'll kindly ask you to add it as a feature sug ... Victor Reyes URGENT - Send email to all customersClosed   Amelia   Updated April 6, 2023 at 4:50am   2 Most recent comment from Marko Davidović:Hello Victor, Thank you for reaching out to us. Firstly, we want to congratulate you and we wish you all the best. Secondly, unfortunately, currently, this feature is not built-in in Amelia. You need ... abdulrahman Some issueClosed   Amelia   Updated April 5, 2023 at 12:48pm   4 Most recent comment from Uroš Jovanović:Hello Abdul,Please check the following part:In the left-hand side menu, expand WhatsApp and click on Configuration. On the right, in the Webhook section, on the far right, click on Edit. This wi ... Michael Montefusco Unique Google Calendar Event DescriptionsClosed   Amelia   Updated April 5, 2023 at 12:17pm   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Bazil Amelia booking pluginClosed   Amelia   Updated April 5, 2023 at 11:56am   2 Most recent comment from Marko Davidović:Hello again Basil,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3341505/For future reference, please don't ... Djordje Filipovic Amelia Custom notifications not workingClosed   Amelia   Updated April 5, 2023 at 11:49am   18 Most recent comment from Uroš Jovanović:Hello Djordje,Can you please update the plugin to the latest version (6.2.2), test it out, and let me know if it works or not? Looking forward to your reply. Geert Leysen translation and customization of Event view ?Closed   Amelia   Updated April 5, 2023 at 11:41am   3 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Duncan Harding Getting Ameilia to show up on websiteClosed   Amelia   Updated April 5, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Duncan, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to ... Marina Something like this is not possible with the plugin's built-in features.Closed   Amelia   Updated April 5, 2023 at 11:19am   6 Most recent comment from Marko Davidović:Hello Marina,We just got the feedback from our colleagues and they have told us that you did contact us in chat. We are sending you a screenshot of the conversationIf this was not you then you have to ...