We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jiayin Amelia installationClosed   Amelia   Updated April 18, 2023 at 5:18am   4 Most recent comment from Marko Davidović:Hello JIayin, We are delighted to hear that everything is back in order. You should always update plugins to the latest version so that they can function properly. My apologies if I already asked thi ... Mark Stubbins Stripe ReceiptsClosed   Amelia   Updated April 18, 2023 at 5:18am   6 Most recent comment from Marko Davidović:Hello Mark, We understand what you are saying and I can relate, and as soon as there is a better solution, we will build it in Amelia. If you have any more questions please open a new separate ticke ... Suresh ZOOM IntergrationClosed   Amelia   Updated April 17, 2023 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Suresh,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not? Looking forward to your reply. Samuel Bauer Zoom on EventsClosed   Amelia   Updated April 17, 2023 at 8:25pm   2 Most recent comment from Uroš Jovanović:Hello Samuel,Thank you for reaching out to us.Please check the following article on how to do that.Let me know if you need further assistance. Jeanine Ruder Password resetClosed   Amelia   Updated April 17, 2023 at 8:16pm   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Jeanine Ruder Zoom link front endClosed   Amelia   Updated April 17, 2023 at 8:15pm   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for reaching out to us.Have you integrated Zoom with Amelia?Looking forward to your reply. Yasin Prevent them from cancelling appointments within 24 hoursClosed   Amelia   Updated April 17, 2023 at 8:14pm   3 Most recent comment from Uroš Jovanović:Hello Yasin,Thank you for reaching out to us.Jay is right, this option will work for your purposes, please let me know if that helped you.Jay, thank you for your assistance. Chris Extras after date pickerClosed   Amelia   Updated April 17, 2023 at 8:10pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Stephane Google Calendar Sync issueClosed   Amelia   Updated April 17, 2023 at 8:09pm   2 Most recent comment from Uroš Jovanović:Hello Stephane,Thank you for reaching out to us.In order for the Google Calendar event to block the time slot in Amelia, you will have to enable the "Remove Google Calendar Busy Slots" option on the ... Peter Schrock Data picker start on SundayClosed   Amelia   Updated April 17, 2023 at 7:43pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For that purpose, you can configure the "Week Starts On" option on the WordPress general settings page.Please let me know if that helped you.Looking forwa ... Paul Appointment confirmation linkClosed   Amelia   Updated April 13, 2023 at 12:25pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Maarten After update all shortcode gives "OOPS"Closed   Amelia   Updated April 13, 2023 at 11:52am   12 Most recent comment from Uroš Jovanović:hello Marteen,Thank you for the update on this.That is right, at the moment, there is no automatic way to create unique URLs for each event, but you can manually create pages and on each page add a si ... divilogy Change message success subscription eventClosed   Amelia   Updated April 13, 2023 at 11:07am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Yes, you should be able to do this in customize sectionHope this helps.If you have any more questions please open a new separate ticket for each question and w ... Eduardo Fonseca Rating systemClosed   Amelia   Updated April 13, 2023 at 11:04am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia and we do not have any recommendations. But we plan to implement this in Amelia in the ... Eduardo Fonseca Employee listing pageClosed   Amelia   Updated April 13, 2023 at 11:02am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia is a booking plugin for WordPress and you add the Amelia shortcode to this page ...