Okay

Public Tickets

Adam Johnson User RegistrationClosed   Amelia   Updated January 18, 2023 at 9:46pm   3 Most recent comment from Uroš Jovanović:Hello Adam and Cindi,Thank you for reaching out to us.When the customer in Amelia is connected to the WordPress user with the "Amelia customer" role and then that user is logged into WordPress, the ... Weiss, Jan Testing Scheduled NotificationsClosed   Amelia   Updated January 18, 2023 at 8:18pm   5 Most recent comment from Aleksandar Vuković:Hello Jan.This is an expected response since the data is NULL - you're pasting a command in the tab, so there's nothing to send - what needs to be sent is located elsewhere.Where did you a ... Trey Barkett Email FailuresClosed   Amelia   Updated January 18, 2023 at 8:04pm   2 Most recent comment from Aleksandar Vuković:Hello Trey.Those aren't related to Amelia as those are mailing server responses, so a response is triggered once the email has already been sent.Who is your mailing provider and how did you conf ... Pascal Warning alert & recurring appointmentsClosed   Amelia   Updated January 18, 2023 at 6:15pm   11 Most recent comment from Miloš Jovanović:Hi, Pascal Thank you once again for reporting this behaviour for us.Our QA Team has confirmed that this is perhaps a potential bug,so it is added to the list of tasks for our developers to conduct ... Jens De Clercq Appointment after opening hoursClosed   Amelia   Updated January 18, 2023 at 6:08pm   3 Most recent comment from Aleksandar Vuković:Hey Jens.Thank you for letting us know the issue has been resolved!Please feel free to reach out to us if you have any further questions or concerns! Kara download link never workedClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Kara,Thank you for purchasing the Amelia plugin.We will have to perform checks in regard to this issue. In the meantime, here is the latest version of the Amelia plugin attached to this respons ... Theophane Shin WP Amelia APIClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Marko Davidović:Hello Theophane, Thank you for reaching out to us.Unfortunately, no, we have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts. Yo ... Pepe Employee Panel front-end ERRORClosed   Amelia   Updated January 18, 2023 at 2:09pm   2 Most recent comment from Marko Davidović:Hello Pepe, Thank you for reaching out to us. We have u bug that is related to this issue. At this time this should be set in the back end. Our developers are working on resolving this issue and it s ... emmanuel kuforiji Sales Discount Wasn't AppliedClosed   Amelia   Updated January 18, 2023 at 1:55pm   5 Most recent comment from Marko Davidović:Hello again Emmanuel,Glad to hear that. This can take up to 5 to 7 working days but you will get it do not worry.We wish you all the best. Have a nice day.  Gil Question about durations and slotClosed   Amelia   Updated January 18, 2023 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Gil.The duration of the service needs to fit in the working hours of the employees, so if your services last 2 hours, you won't be able to create a period from 22:00 - 23:30.What you can d ... Lindsay Error booking 24 hour long serviceClosed   Amelia   Updated January 18, 2023 at 1:12pm   3 Most recent comment from Uroš Jovanović:Hello Lindsay,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. cindi Appointment Now Populating on DashboardClosed   Amelia   Updated January 18, 2023 at 11:25am   2 Most recent comment from Marko Davidović:Hello Cindi, Thank you for reaching out to us.Please try and purge the cache and check the time frame for the appointments. You are searching for an appointment from 17 to 23 January. Looking forward ... Claudia Kamm Rescheduling allows overlapping appointmentsClosed   Amelia   Updated January 18, 2023 at 10:19am   24 Most recent comment from Marko Davidović:Hello Matt,Please do, feel free to forward our responses. Whatever test scenario we try we can not replicate the issue and Amelia is designed to prevent double booking.We wish you all the best. Have a ... Jennifer Allen Services keeps showing up as Pending, when everything says they should be approved.Closed   Amelia   Updated January 18, 2023 at 10:12am   10 Most recent comment from Marko Davidović:Hello Jennifer, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Manuela whatsapp notification settings not showingClosed   Amelia   Updated January 18, 2023 at 9:27am   4 Most recent comment from Marko Davidović:Hello Manuela, We are glad to hear that everything is resolved. If you have any more questions please another ticket and we will gladly help you there. We wish you all the best. Have a nice day.