We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Tindall Outlook login field is missingClosed   Amelia   Updated April 4, 2023 at 4:30pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.This happens only if you copied the wrong credentials from Azure into Amelia. 1. Go to Amelia Settings/Integrations/Outlook Calendar, and verify that the ... Gavin Lee Need for service to be blocked out when 1 group books.Closed   Amelia   Updated April 4, 2023 at 1:50pm   5 Most recent comment from Uroš Jovanović:Hello Gavin,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Jiayin Amelia booking errorClosed   Amelia   Updated April 4, 2023 at 11:44am   3 Most recent comment from Marko Davidović:Hello Jiayin,In order for the ticket not to be too crowded, I will send you the answer in 2 parts, because you have plenty of questions on one ticket.Also, please when you have several questions or ... Devan Possible to not show custom fields in step by step booking form?Closed   Amelia   Updated April 4, 2023 at 10:33am   19 Most recent comment from Uroš Jovanović:Hello Devan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Jeisson Rueda enable custom calendar for each serviceClosed   Amelia   Updated April 4, 2023 at 8:09am   2 Most recent comment from Marko Davidović:Hello Jeisson, Thank you for reaching out to us.We do not have such option, maybe this was a custom built solution. Can you please send us the link to this article that you have found?We use one libra ... Le Ba Hung Sizing Amelia (font size, container size,...)Closed   Amelia   Updated April 4, 2023 at 7:53am   4 Most recent comment from Marko Davidović:Hello Le Ba Hung, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There a ... Doug Engler View of customer name back endClosed   Amelia   Updated April 4, 2023 at 7:47am   2 Most recent comment from Marko Davidović:Hello Doug, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not built in Amelia and we do not have this kind of customization for the back en ... Tom Clarke Booking timesClosed   Amelia   Updated April 4, 2023 at 6:41am   2 Most recent comment from Marko Davidović:Hello Tom, Thank you for reaching out to us.In Amelia working hours and working days of service depend on employee working hours. You determine the working hours of the employee and on which service ... Shantanu Baviskar WhatsApp integration stopped working out of nowhereClosed   Amelia   Updated April 4, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Shantanu,We are delighted to hear this, since 99% of setting ius set in Meta most likely the issue was there. In any case we are glad that it is fine now.If you have any more questions please op ... Barbara Thieme Only show reoccurring events when the booking is openedClosed   Amelia   Updated April 4, 2023 at 6:32am   2 Most recent comment from Marko Davidović:Hello Barbara, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the b ... Jon Email Notification HTMLClosed   Amelia   Updated April 5, 2023 at 9:13am   3 Most recent comment from Marko Davidović:Hello Jon,We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this feature is not built-in in Amelia. And this is done by the library that we're usi ... Georgi Vasilev Payments page empty in SettingsClosed   Amelia   Updated April 4, 2023 at 5:18am   7 Most recent comment from Marko Davidović:Hello Georgi, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Mohammed Time start on websiteClosed   Amelia   Updated April 4, 2023 at 5:14am   4 Most recent comment from Marko Davidović:Hello Mohammed,Please do and let us know how it goes.We wish you all the best. Have a nice day.  Rodrigo Notification e-mails not being sentClosed   Amelia   Updated April 3, 2023 at 9:41pm   4 Most recent comment from Uroš Jovanović:Hello Rodrigo,Glad to hear that the issue has been resolved and for sharing the solution with others.Please let me know if you have any other questions. Fabrizio No results on front endClosed   Amelia   Updated April 3, 2023 at 2:09pm   6 Most recent comment from Uroš Jovanović:Hello Fabrizio,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ...