As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Kassi Jose Custom field in notification emailsClosed   Amelia   Updated April 30, 2024 at 9:15am   14 Most recent comment from Marko Davidović:Hello again,We are not familiar with Forminator but reCAPTCHA is only used in situations when bookings are paid as ON-SITE, ( or "pay by cash on arrival" if we use WooCommerce), because it is used ... Sveta Duration timeClosed   Amelia   Updated April 30, 2024 at 8:51am   4 Most recent comment from Stefan Petrov:You are welcome, Sveta.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Andreas Packages after Update amelia 7.5Closed   Amelia   Updated April 30, 2024 at 8:37am   10 Most recent comment from Stefan Petrov:Hello Andreas,Thanks for letting me know.Should you have any other questions or issues, feel free to reach out to us again and we will kindly assist. Rob Hill Days OffClosed   Amelia   Updated April 30, 2024 at 8:36am   3 Most recent comment from Stefan Petrov:Hello Rob,Thanks for reaching out to us. Unfortunately, as Richard already replied, it is not visible in the backend, but the day off that is configured for a particular employee is visible on the fro ... Erika Reyes BookingsClosed   Amelia   Updated April 30, 2024 at 8:11am   4 Most recent comment from Stefan Petrov:Hello Erika,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Shara Funari Adjust Pricing With a Selectbox OptionClosed   Amelia   Updated April 30, 2024 at 7:52am   2 Most recent comment from Stefan Petrov:Hello Shara,Thanks for reaching out to us. While you can use custom fields to get extra information from customers, you would need to use "extras" to offer something "extra" besides the "standard" ser ... Francesca Kendall Customer account showing an hour earlierClosed   Amelia   Updated April 30, 2024 at 7:49am   6 Most recent comment from Marko Davidović:Hello again Francesca,You do not need to manually update if you enabled automatic update settings in WordPress plugins section. And in case you do this issue is not related to Amelia in that case. A ... Kayleigh coupon codeClosed   Amelia   Updated April 30, 2024 at 7:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, we have an option for creating discount codes. These codes can be set and sent automatically in our notifications after the customer schedules X num ... Vrushabh Appointment Notification ReminderClosed   Amelia   Updated April 30, 2024 at 6:47am   2 Most recent comment from Stefan Petrov:Hello Vrushabh,Thanks for reaching out to us.Reminder notifications are also known as scheduled notifications, which means you need to have cronjob configured in order to send them. While you can con ... FilippoM Customer Login details not sending by mail, problem create first password for customer account on the front endClosed   Amelia   Updated April 30, 2024 at 6:40am   12 Most recent comment from Stefan Petrov:Hello FilippoM,You are welcome. Of course, please keep us posted and feel free to reach out to us regarding other questions or issues.Have a nice day! Cécile laure Benabid prebernard Remboursement clientClosed   Amelia   Updated April 30, 2024 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Regarding the refund option you can read more about it on this link https://wpamelia.com/configuring-payments/#refund this is for online options.2. P ... Hava Reminders are not sent to customersClosed   Amelia   Updated April 29, 2024 at 2:08pm   3 Most recent comment from Hava:Dear Stefan,our Backend Developer did all this like mentioned, but unfourtanetly it did not work our. There are still no Reminder for an appointment being sent. We tried several times.Is there another ... Jodi How to NOT display specific packages in servicesClosed   Amelia   Updated April 29, 2024 at 1:42pm   6 Most recent comment from Uroš Jovanović:Hello Jodi,Thank you for the update on this.1. The difference is the design of both booking forms. The catalog offers pictures and descriptions for services, while the step-by-step booking form is m ... Mikki Storey Customer optionsClosed   Amelia   Updated April 29, 2024 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello Mikki,I will do that.I will have this passed to our management to have this implemented in the future.Please let me know if you have any other questions. Kirstyn Raasch Dashboard profiles not displaying packages bought after new Amelie version update 7.5Closed   Amelia   Updated April 29, 2024 at 12:55pm   12 Most recent comment from Stefan Petrov:Hello Kirstyn, Apologies for the delayed answer and thanks for the access. Unfortunately, we were not able to reproduce the use case on the staging site, as well. Here is how it looks in the customer ...