As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Cathy Shortt Email notifications not sending, outlook integration not workingClosed   Amelia   Updated April 29, 2024 at 12:27pm   5 Most recent comment from Uroš Jovanović:Hello Cathy,That is fine, thanks for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the insi ... Mikki Storey add multiple events to basket / cartClosed   Amelia   Updated April 29, 2024 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Mikki,Thank you for reaching out to us.At the moment, the Cart feature can only be used for services and not events.Please let me know if you have any other questions. Jamie Pond iCal feed of a given employee?Closed   Amelia   Updated April 29, 2024 at 12:00pm   2 Most recent comment from Stefan Petrov:Hello Jamie,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Mike Tierney Employees Unable to book appointementsClosed   Amelia   Updated April 29, 2024 at 11:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is because in Amelia you can not have multiple roles or you will create a conflict of roles. They need to book from the incognito mode or when they ... CHARRE SEE NAME OF PEOPLEClosed   Amelia   Updated April 29, 2024 at 11:02am   6 Most recent comment from Marko Davidović:Hello again, Once again we are not sure what you are asking or what you want to achieve. You have sent us screenshot of the time and date step. We honestly want to help but we are not sure what you ar ... Andrea Email Notifications styleClosed   Amelia   Updated April 29, 2024 at 11:00am   6 Most recent comment from Marko Davidović:Hello agian,Thank you for your suggestion it has been forwarded to the appropriate sector. As mentioned the prioritization of feature development is greatly influenced by the number of customer reques ... Nina Ortlepp not showing on my websiteClosed   Amelia   Updated April 29, 2024 at 9:06am   2 Most recent comment from Uroš Jovanović:Hello Nina,The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any ... Brandy Wilkinson My google calendar events are not being blocked off in AmeliaClosed   Amelia   Updated April 29, 2024 at 9:00am   2 Most recent comment from Uroš Jovanović:Hello Brandy,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, plea ... Marc Prince Refund on SubscriptionClosed   Amelia   Updated April 30, 2024 at 7:14am   3 Most recent comment from Stefan Petrov:Hello Marc, It has been refunded successfully. It usually takes 5 - 7 business days for the fund to be processed to your account. Please let us know if you don't receive the funds in this time pe ... David Lebosse Planning shown inside WP pageClosed   Amelia   Updated April 29, 2024 at 8:50am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Julio Rosal Rosal url caducadaClosed   Amelia   Updated April 29, 2024 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Julio,The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standard WordPress installations, there i ... erkal employees mail adressesClosed   Amelia   Updated April 29, 2024 at 8:28am   6 Most recent comment from Marko Davidović:Hello again,Glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best ... Povilas booking steps flowClosed   Amelia   Updated April 29, 2024 at 7:51am   4 Most recent comment from Stefan Petrov:Hello Povilas,The timeslots visible are based on the service selection, since employee work hours, service, and location, they are all related to each other. The timeslots come from the combination of ... Michael Can anyone help me with how to install the upgrade or instructions to be able to access the customizer section?Closed   Amelia   Updated April 29, 2024 at 7:33am   2 Most recent comment from Stefan Petrov:Hello again, Michael.Since we already covered this topic on this link, let's continue our conversation there. Since this is the same topic, i will mark this as a duplicate.Thank you for understa ... Roy Problem with paymentsClosed   Amelia   Updated April 29, 2024 at 7:19am   10 Most recent comment from Stefan Petrov:You are welcome, Roy.I'm glad that we could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day!