As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Christian Probst wp hook before/after_logout_userClosed   Amelia   Updated May 2, 2024 at 2:45pm   5 Most recent comment from Marko Davidović:Hello again Christian,You are most welcome and we try to help as best as we can especially these couple of days with the reduced capacity. Sorry that we could not help more but some features are just ... Shara Funari Add Cancellation Fee as OptionClosed   Amelia   Updated May 2, 2024 at 2:28pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time you can only accept for example deposits and send them a payment link where ... Belpassi Multiple booking servicesClosed   Amelia   Updated May 2, 2024 at 2:07pm   9 Most recent comment from Marko Davidović:Hello again,You are most welcome, and I have forwarded this as a suggestion but will this be implemented we cam not say or make any promises. Should you have any further inquiries, we kindly request ... Ibrahim Güner Subtotal is 0 when I try to book an appointmentClosed   Amelia   Updated May 2, 2024 at 9:43am   6 Most recent comment from Stefan Petrov:You are welcome, Ibrahim!Please, let us know if you have any other questions or issues and we will kindly assist. Emily Prince Facebook Pixel TriggersClosed   Amelia   Updated May 2, 2024 at 9:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not familiar with this as such and we do not quite understand what you want to achieve. We can share with you what capabilities Amelia has in rega ... An Balie userClosed   Amelia   Updated May 2, 2024 at 9:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with role plugin and we do not recommend using them with Amelia. We can not check anything at this time because when you use ro ... Mark CancellationsClosed   Amelia   Updated May 2, 2024 at 8:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, with Pro license you can click on the transaction and click on refund and the amount will be refunded to them. So it can not be refunded automaticall ... Beverlee Garb Woocommerce IntegrationClosed   Amelia   Updated May 1, 2024 at 9:37am   4 Most recent comment from Marko Davidović:Hello again,We mean to contact WooCommerce support team. You want to set some payment methods in WoooCommerce so you need to reach out the their team. We can help you with Amelia settings but this is ... Tom Amelia manager cannot add new bookingsClosed   Amelia   Updated May 1, 2024 at 9:30am   2 Most recent comment from Stefan Petrov:Hello Tom,Thanks for reaching out to us. Yes, by default, Amelia manager can add new bookings. Looks like this could be an issue with the mixed user roles. You need to have only one role per user onl ... salva Non arrivano le email di confermaClosed   Amelia   Updated May 1, 2024 at 9:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in th ... Salam Outlook intrerrogationClosed   Amelia   Updated May 1, 2024 at 8:54am   2 Most recent comment from Stefan Petrov:Hello Salam,Thanks for reaching out to us.When you want to connect an employee with Outlook Calendar, it should ask to select a Microsoft account, but it should also give you the option to select anot ... Beverlee Garb How To Process PaymentClosed   Amelia   Updated May 1, 2024 at 8:37am   2 Most recent comment from Stefan Petrov:Hello Beverlee,Thanks for reaching out to us. Unfortunately, when booking manually an appointment for a customer in the backend, its automatically configured to "on-site" payment method. You can put ... Matthew Bambrick Export Last Booking DateClosed   Amelia   Updated May 7, 2024 at 9:27am   6 Most recent comment from Stefan Petrov:Hello Matthew,The appointment date and time are in the appointment object, under bookingStart In the 'booking rescheduled' webhook, this value will be the new date and time.I hope it helps. Vanessa Payment change statusClosed   Amelia   Updated May 1, 2024 at 8:06am   7 Most recent comment from Stefan Petrov:Hello Vanessa,You are welcome. I suppose you mean the TMS store account email? Currently is assigned to [email protected], but if you want this to be changed, the owner of the license needs to se ... Nicola Henderson Customer dataClosed   Amelia   Updated May 1, 2024 at 8:01am   4 Most recent comment from Stefan Petrov:You are most welcome, Nicola!Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.Have a nice day!