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Public Tickets

Andreas Problem with Attachment in Booking NotificationClosed   Amelia   Updated January 23, 2024 at 8:23am   6 Most recent comment from Aleksandar Vuković:Hello Andreas.We understand that there are several areas in the plugin that could benefit from improvement, and our developers are actively addressing them one by one. We have plans for a comprehensiv ... KimShala Hibbert Custom FieldsClosed   Amelia   Updated January 23, 2024 at 7:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Custom fields are tied to appointments, not to customers. So you can find them in the appointment data when you click to edit the appointment.Should you h ... fausto manzella codice acquistoClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Fausto,Glad to hear that the issue has been resolved.I will have this ticket closed now. Benoit Lamaury NotificationClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Benoit,An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.Your websit ... Andrew From Elementor to OxygenClosed   Amelia   Updated January 23, 2024 at 7:07am   6 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for the update on this.We will respond to the ticket that you created as soon as possible. David Rogers Events not showingClosed   Amelia   Updated January 23, 2024 at 6:56am   7 Most recent comment from Marko Davidović:Hello again David, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and w ... Jeremy Choi Send user welcome email by defaultClosed   Amelia   Updated January 23, 2024 at 6:53am   4 Most recent comment from Marko Davidović:Hello again Jeremy,We are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Maxime Potier Limit number of extras per serviceClosed   Amelia   Updated January 23, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can do the opposite you can set Minimum required extras but not maximum at the mome ... Tom Unable to reorder the fields in service selectionClosed   Amelia   Updated January 23, 2024 at 6:29am   6 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the� ... Marius RemboursementClosed   Amelia   Updated January 22, 2024 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Franziska Several packages appear as one in customer panelClosed   Amelia   Updated January 22, 2024 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions. reu0691 The purchase code is not registered, so it can't be activated.Closed   Amelia   Updated January 22, 2024 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello,This could be an issue with the SSL certificate. Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of Octob ... Alice Order refundClosed   Amelia   Updated January 22, 2024 at 3:29pm   2 Most recent comment from Stefan Petrov:Hello Alice,Your refund request has been successfully submitted. The management will proceed with the request. Once approved, it usually takes 5 - 7 business days for the fund to be processed to your ... Amit Form Steps RearrangingClosed   Amelia   Updated January 22, 2024 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Amit,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Tojo Alex payment optionClosed   Amelia   Updated January 22, 2024 at 1:38pm   2 Most recent comment from Stefan Petrov:Hello Tojo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Even if you disable all other payments, the "on-site" payment method w ...