Hello FilippoM,

Thanks for reaching out to us.

Unfortunately, we don't have integration with any memberpress plugins so we are not able to guarantee how or will it work. It could be that this issue is related to notifications setup, but if that is correct, we are not sure if the memberpress configuration is correct.

Apologies for the inconvenience.

Hello FilippoM,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Filippo,

Thanks for the credentials, but i would need to URL of the website. Can you please provide it, as well?

Hello Filippo,

Thanks for the access. So, here is what i was able to test. If i book an appointment as a new customer (that doesn't exist yet in Amelia), i receive this email 

If i click on the "Customer Panel Access Link" , it leads me to the page where the customer panel is located and it asks me to create a new password 

According to this, looks like it's working correctly. Please note that there are two options to choose. In User Role settings / Customer there is an option called "Require a password for log in". If this is enabled, your customers would need to enter the credentials to log in. If disabled, there will have the option to access the customer panel via the access link. Perhaps, you can test it again ?

Hello Filippo,

This is probably because you are already logged in as an admin, and when you open that link from the notifications template, it is still in the same browser. Since you are already logged in, the browser recognizes the credentials and thus you are not seeing the same process as would the customer do. I've opened the link from a template in incognito mode since essentially it's the same process as when a customer is booking an appointment. They still do not have the credentials (these are yet to be made).

Regarding the second question of custom notification. This is a scheduled notification, that needs to be sent using the cronjob. We recommend using the WPCrontrol plugin for sending them. Here are instructions on how this should be configured 

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope it helps.

Hello FilippoM,

You are welcome. Of course, please keep us posted and feel free to reach out to us regarding other questions or issues.

Have a nice day!