As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Nicolaie Ploscutanu No-show client tag visible on the calendarClosed   Amelia   Updated April 24, 2024 at 9:39am   2 Most recent comment from Uroš Jovanović:Hello Nicolaie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Vicki Love Payment link in notifications not workingClosed   Amelia   Updated April 24, 2024 at 7:47am   2 Most recent comment from Marko Davidović:Hello again,No, we do not have issues with the payment link. We would need a little more detail where it shows and where it does not work as well as a couple of screenshots of your settings. BUt befor ... Povilas Abandoned reservationsClosed   Amelia   Updated April 24, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have any similar option to this and this you can not achieve and see in Ameli ... King Customers page - Additional FieldsClosed   Amelia   Updated April 23, 2024 at 9:28pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for that.Please let me know if you have any other questions. Johanna Trittien Key events not triggered for cart purchase appointmentsClosed   Amelia   Updated April 23, 2024 at 3:23pm   2 Most recent comment from Stefan Petrov:Hello again Johanna,Apologies for the delayed answer on this one. Notifications that should be sent when multiple appointments are selected in the Cart are related to this trigger and since we have ... Alan LocationsClosed   Amelia   Updated April 23, 2024 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for reaching out to us.For that purpose, you can add an "Address" custom field.This needs to be done on the Amelia/Custom fields page.Please let me know if that helps you or not. ... Stéphane synchronization problem Whatsapp message templateClosed   Amelia   Updated April 23, 2024 at 1:21pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3622886/ For future ... Luke Amelia Packages Not WorkingClosed   Amelia   Updated April 23, 2024 at 11:56am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now. But since we do not have any issues with the packages and latest version of Amelia if you want to resolve the issue on your site we would need ... Pablo Lopez Leon Packages have changedClosed   Amelia   Updated April 23, 2024 at 10:31am   13 Most recent comment from Uroš Jovanović:Hello Pablo,Yes, I can confirm, I performed checks on your website and it worked just fine.If you have any other questions, please let me know and I will gladly assist you. Milos GeneralClosed   Amelia   Updated April 23, 2024 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Milos, Thank you for reaching out to us. 1. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This option will be i ... CARLOS ATRISTAIN Subject: Amelia Plugin Support Ticket - WooCommerce Compatibility IssueClosed   Amelia   Updated April 23, 2024 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us. As you already noticed, WooCoomerce released an update with minor changes and apparently, there are some changes that needs to be done on our side. If you s ... Spanishclasseslive S.L. UpgradeClosed   Amelia   Updated April 23, 2024 at 9:38am   10 Most recent comment from Marko Davidović:Hello again,We have tested this and we can not replicate the issue. You can see in the screenshot that we made a bookingAnd then this appointment showed in AmeliaAs far as we can see we you do not ha ... Francisco History of appointmentsClosed   Amelia   Updated April 23, 2024 at 9:16am   4 Most recent comment from Stefan Petrov:You are welcome, Francisco.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Emmanuel Ekene Customer Panel CustomizationClosed   Amelia   Updated April 23, 2024 at 9:09am   2 Most recent comment from Stefan Petrov:Hello Emmanuel,Thanks for reaching out to us. As my colleague already mentioned, customers can log in to the customer panel to book an appointment only from a package. This means that they can purchas ... Sean Marren I need help with a time slot feature that I cannot seem to configure just rightClosed   Amelia   Updated April 23, 2024 at 9:04am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. I want to offer a one hour service, which needs a 15 minute buffer before and a 15 minute buffer after. However, I would like to offer a two and a hal ...