As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Michel Verschaeren Substract 1 extra personClosed   Amelia   Updated April 29, 2024 at 6:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is not way to achieve this at this time. Amelia is designed in that way and to be ... Alex Crooks Default Wordpress subscriberClosed   Amelia   Updated April 29, 2024 at 6:31am   4 Most recent comment from Stefan Petrov:Hello Alex,Unfortunately, by enabling this option, the user is only created in Amelia Customer section, not the WP user section, apologize for the confusion. You would need to assign the WP user to ea ... Rob Hill Setting up calendarsClosed   Amelia   Updated April 29, 2024 at 6:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to set this us up in your employee modal in days off. You created an employee first and then you set this up but for that reason now you need to ... giuseppe scopelliti prevent someone to book appointmentClosed   Amelia   Updated April 29, 2024 at 5:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have this kind of possibility I'm afraid.In light of this, we encourage y ... Francesco Ambrosini Translation ErrorClosed   Amelia   Updated April 29, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Tobi Event and Google MeetClosed   Amelia   Updated April 29, 2024 at 5:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Employees need to be connected to their calendar in the employee modal then it need to be added as employee and organizer of that event and then the Goog ... Sascha Eichholz Deleting Event tagsClosed   Amelia   Updated April 29, 2024 at 5:13am   4 Most recent comment from Marko Davidović:Hello there, When you have a question please open your own ticket so that we do not disturb other users since they will get each of our replies. As for this if you delete it in Amelia you will need to ... [email protected] 1 employee 2 shifts with overlapping hoursClosed   Amelia   Updated April 29, 2024 at 5:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Michal New servicesClosed   Amelia   Updated April 26, 2024 at 2:20pm   2 Most recent comment from Stefan Petrov:Hello Michal,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Jacob S Create New Customer BugClosed   Amelia   Updated April 26, 2024 at 1:30pm   6 Most recent comment from Stefan Petrov:Hello Jacob,Thanks for the credentials. You need to make sure that you enter the first and last name before expanding the Wordpress field It does work when you enter the credentials first. This is be ... Vincent Lacante Remove Outlook Calendar Busy SlotsClosed   Amelia   Updated April 26, 2024 at 11:31am   14 Most recent comment from Marko Davidović:Hello again,Everything is fine as far as Amelia is concerned but the issue is that you have the same mail for an employee and a customerYou have created conflict of roles si Amelia can not function pr ... Mohamed Danial Luqman Amelia Product and Other ProductClosed   Amelia   Updated April 26, 2024 at 11:15am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you please send us a short one minute video of the issue so that we can see the steps. We wish you all ... Openred Bringing anyone with you functionClosed   Amelia   Updated April 26, 2024 at 10:50am   12 Most recent comment from Uroš Jovanović:Hello Openrad,Glad to be able to assist you.I will have this ticket closed now. Laura Amelia plugginClosed   Amelia   Updated April 26, 2024 at 10:50am   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Helgi Skaftason Skjortnes Amelia not working with Elementor PopupClosed   Amelia   Updated April 26, 2024 at 9:15am   10 Most recent comment from Aleksandar Vuković:Hello Sebastien.All Amelia forms offer this possibility but if there are multiple employees or locations assigned to the service, they will be offered before the date/time selection.In that case, you ...