As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

varia bonora PackageClosed   Amelia   Updated April 25, 2024 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is not possible as such at this time. We will explain how it work in Amelia for now. The duration you set is for the package while the appointments w ... Sandy How to not double book in outlookClosed   Amelia   Updated April 25, 2024 at 6:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can do that easily you just need to check for 3 things 1. You have option Remove Outlook Calendar Busy Slots in Google Settings in Amelia plugin. W ... Mohamed Rashad Amelia Cron SetupClosed   Amelia   Updated April 24, 2024 at 4:10pm   11 Most recent comment from Miloš Jovanović:Hi Tolga,No problem at all.Please don't hesitate to open new tickets for any new/unrelated issues and our Support will always be there to respond.Thank you. Larrue téléchargement fichier impossibleClosed   Amelia   Updated April 24, 2024 at 3:00pm   4 Most recent comment from Uroš Jovanović:Hello Larrue,Thank you for the update on this.Have you requested a refund for the license renewal in January?Looking forward to your reply. Brad Catalog Booking Form V2Closed   Amelia   Updated April 24, 2024 at 2:45pm   4 Most recent comment from Uroš Jovanović:Hello Brad,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Roux Stéphanie appointments not working on customer panel since upgradingClosed   Amelia   Updated April 26, 2024 at 2:12pm   11 Most recent comment from Stefan Petrov:Hello Stéphanie,Apologies for the delayed answer. It took a while to test it, but we've managed to find the solution. The total number of appointments displayed in the Customer Panel is not the ... Adriel Hernandez Duration & PricingClosed   Amelia   Updated April 24, 2024 at 12:48pm   4 Most recent comment from Stefan Petrov:Hello Adriel,Sorry to hear that Amelia doesn't fit your needs. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the lice ... Namika .ics file for packagesClosed   Amelia   Updated April 24, 2024 at 11:32am   11 Most recent comment from Marko Davidović:Hello again,Currently, ICS files for appointments are not sent in package purchased notifications. The only way you can possibly achieve this is for the customer to purchase a package first without an ... Sandy user account registratin mailClosed   Amelia   Updated April 24, 2024 at 11:20am   2 Most recent comment from Uroš Jovanović:Hello Sandy,That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: http ... Luca Raimondi csv feedClosed   Amelia   Updated April 24, 2024 at 10:55am   12 Most recent comment from Stefan Petrov:Hello Luca,Thanks for the feedback. Unfortunately, the only way is through a workaround, but great to see that you were able to find the solution. Please, let us know if you have any other questions ... Simon Whyatt Double BookingsClosed   Amelia   Updated April 24, 2024 at 10:45am   4 Most recent comment from Marko Davidović:Hello again,Yes, of course, my bad you need to turn it off may apologies. Glad to hear it's working now and should you have any further inquiries, we kindly request that you open separate tickets ... Frank Ramirez Custom fields not showing in notification updateClosed   Amelia   Updated April 24, 2024 at 10:28am   6 Most recent comment from Stefan Petrov:Hello Frank,I see now, you are referring to the "appointment details changed" template. I've tested this again. This is the initial email when you book a new appointment All is good here, the pi ... Gottfried Akuffo Amelia upgrade from free version to purchased versionClosed   Amelia   Updated April 24, 2024 at 10:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you upgrade you need to manually install the new full license. You can download Amelia from this link https://we.tl/t-j7bWKXGByh We are sending you ... Frank Ramirez Payment link for Events not updating payment statusClosed   Amelia   Updated April 24, 2024 at 10:04am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each quest ... Kevin Richter Feature Request: Custom Online MeetingClosed   Amelia   Updated April 24, 2024 at 9:47am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Will this be added in the future we can not say at this time. But perhaps you can create ...