As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Linda Law booking a recurring appointmentClosed   Amelia   Updated May 6, 2024 at 8:19am   9 Most recent comment from Stefan Petrov:Hello Linda,Apologies for the delayed answer. Yes, this option has been tested by developers such as the other functions as well. We always test everything before releasing an update. Also, the previ ... Ryan Cole Event booking font colorClosed   Amelia   Updated May 5, 2024 at 11:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.They are a little lighter by design so there is not option to change the color as such. You can change the color like for exampleBut as you can see they w ... Matthew Brandow Issues when adding second locationClosed   Amelia   Updated May 5, 2024 at 10:59am   9 Most recent comment from Marko Davidović:Hello again,In your screenshots, you can see the error that API is not authorized so this error is not related to Amelia. Once you set it properly or once they approve it then you will be able to set ... Andzelika New Customer Panel - Incorrect Total AppointmentsClosed   Amelia   Updated May 4, 2024 at 3:41pm   11 Most recent comment from Uroš Jovanović:Hello Andezlika,Thank you for reaching back out to us and for your patience.We will have this fix included in the next update or the one right after that.In the meantime, please let me now if you hav ... Andrea Html link for servicesClosed   Amelia   Updated May 4, 2024 at 3:20pm   4 Most recent comment from Uroš Jovanović:Hello Andrea,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Lars Change Default Date Range on Appointments Page (Amelia - WordPress Back-End)Closed   Amelia   Updated May 4, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Lars,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Emily Prince Filter Events By EmployeeClosed   Amelia   Updated May 4, 2024 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Emily,Thank you for reaching out to us.Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest those features on the following link: https://f ... Luke WooCommerce - Amelia IntegrationClosed   Amelia   Updated May 3, 2024 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello Luke,Thank you for reaching out to us.This is because the price of the appointment is 0 and thus it shows as On-site.This could either be that the price of service was 0 or that the 100% coupon ... Francesca Kendall Payments not workingClosed   Amelia   Updated May 3, 2024 at 2:06pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for the update on this.Please provide me with the admin access and I will assist you with this.Looking forward to your reply. Akeem Hollis Booking redirect not workingClosed   Amelia   Updated May 3, 2024 at 2:00pm   2 Most recent comment from Uroš Jovanović:Hello Akeem,If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the home page, or a non-existing page, instead of the WooCommerce Cart, or Checkout, most likely t ... Matthew Bambrick Multiple Values in a single short code UX BuilderClosed   Amelia   Updated May 3, 2024 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.There should also be a built-in option with that builder, if not, you can use an option for adding a plain shortcode in the builder:[ameliastepbooking se ... Britt Janning Amelia Events Widget Says It Is OutdatedClosed   Amelia   Updated May 3, 2024 at 1:41pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, there is a new events list booking form and soon we will be implementing new 2.0 event calendar booking form. You can continue using the old forms fo ... Borja Barrado woocommerceClosed   Amelia   Updated May 3, 2024 at 1:35pm   7 Most recent comment from Uroš Jovanović:Hello Paweł,Thanks for sharing that with us.We will check what the exact issue is in Borja's case and we will perform further checks in regards to this issue.Borja, I am looking forward to hear ... Joas Schurer WooCommerce HPOSClosed   Amelia   Updated May 3, 2024 at 12:51pm   4 Most recent comment from Marko Davidović:Hello again Joas,We can forward this to our developers so that they can take a look and perhaps work on this in the future but we can not make any promises. But Amelia will always have basic integrati ... Beverlee Garb Refund ASAPClosed   Amelia   Updated May 6, 2024 at 8:38am   6 Most recent comment from Stefan Petrov:Hello Beverlee,Just wanted to provide an update regarding the refund. It has been refunded to your account. It usually takes 5 - 7 business days for the funds to be processed to your account. Please, ...