We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mdw864 LinksClosed   Amelia   Updated August 19, 2019 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello mdw864You should be able to add links using simple HTML tags. For example:www.google.comwould be written like this: www.google.comBest regards. Anfi LabMarketing Services do not appearClosed   Amelia   Updated August 19, 2019 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello Anfi.I'm doing quite well, thanks.Can you please tell me if you have employees assigned to all services, and if you have locations, are they also added to the missing services?Best regards ... Donnie cannot activate my plug in with my MacClosed   Amelia   Updated August 19, 2019 at 10:39am   6 Most recent comment from Miloš Jovanović:HI Donnie,Glad to hear that. If you have any more questions feel free to open a new ticket, we will gladly help. Best regards. mdw864 Customer SupportClosed   Amelia   Updated August 19, 2019 at 10:30am   2 Most recent comment from Miloš Jovanović:HI mdw864,Thank you for your purchase.Like I mentioned you in the previous ticket, you need to enter the URL in the filed that I highlighted you.Since you opened a two tickets with the same issue, I ... cakuz LanguageClosed   Amelia   Updated August 19, 2019 at 10:05am   7 Most recent comment from Miloš Jovanović:HI Tommaso and Andreas.Here is the guide for the new language. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to tran ... Caroline Bouet NO ANSWER TICKET #2115237Closed   Amelia   Updated August 19, 2019 at 9:54am   2 Most recent comment from Miloš Jovanović:HI Caroline,Thank you for your purchase.Sorry for late response, but we are not working on weekends and our working time is from 10:00 to 17:00 CET.I will get back to you in a second on your old tick ... Angelsmith Unable to add EmployeeClosed   Amelia   Updated August 19, 2019 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello Angelsmith.Thanks for your purchase.Not a problem. We'll close the ticket, and if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Leonard Events dashboard viewClosed   Amelia   Updated August 19, 2019 at 8:35am   2 Most recent comment from Miloš Jovanović:Hi Leonard,Thank you for your purchase and for your suggestions.We will definitely consider adding more options for the Events booking and thank you for your suggestions.I will forward this to my tea ... Fadi Error after installationClosed   Amelia   Updated August 19, 2019 at 8:31am   14 Most recent comment from Miloš Jovanović:HI Fadi,Glad to hear that.Best regards. Pepo48 Appointment cancellation affects other appointmentsClosed   Amelia   Updated August 19, 2019 at 7:36am   4 Most recent comment from Aleksandar Vuković:Hello Pepo48.Sorry for the late reply.If I understood you correctly, the timeslots shown in amelia_frontend.jpg shouldn't even exist, right?My understanding is that you have A - 13:30 which woul ... Temper Amelia, double bookingClosed   Amelia   Updated August 16, 2019 at 1:36pm   3 Most recent comment from Temper:Thanks you for this information Milan. That is useful to know.Temper. Richard North Migrating my site with the Amelia pluginClosed   Amelia   Updated August 15, 2019 at 12:57pm   32 Most recent comment from Miloš Jovanović:HI Richard,Ok glad to hear that.If it is possible from your side not to use Defender until ( if possible from our side) we found what can be the issue and what is the reason of conflict.Best regards ... Curtis Cannot migrate websiteClosed   Amelia   Updated August 15, 2019 at 7:20am   13 Most recent comment from Miloš Jovanović:Hi Curtis,Glad to hear that.Best regards. Nino Riazati Options disappear sometimesClosed   Amelia   Updated August 14, 2019 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi Nino,Did you try to deactivate some other plugins maybe>Best regards. Nino Riazati Calendar Length JumpClosed   Amelia   Updated August 13, 2019 at 1:09pm   2 Most recent comment from Isidora Markovic:Hi Nino,Thank you for your purchase.Yes we notice that. I will forward to my dev team to check it out and find some proper solution for this in one of the next updates. In meanwhile, you can use some ...