We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Temper Amelia, double bookingClosed   Amelia   Updated August 16, 2019 at 1:36pm   3 Most recent comment from Temper:Thanks you for this information Milan. That is useful to know.Temper. Richard North Migrating my site with the Amelia pluginClosed   Amelia   Updated August 15, 2019 at 12:57pm   32 Most recent comment from Miloš Jovanović:HI Richard,Ok glad to hear that.If it is possible from your side not to use Defender until ( if possible from our side) we found what can be the issue and what is the reason of conflict.Best regards ... Curtis Cannot migrate websiteClosed   Amelia   Updated August 15, 2019 at 7:20am   13 Most recent comment from Miloš Jovanović:Hi Curtis,Glad to hear that.Best regards. Nino Riazati Options disappear sometimesClosed   Amelia   Updated August 14, 2019 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi Nino,Did you try to deactivate some other plugins maybe>Best regards. Nino Riazati Calendar Length JumpClosed   Amelia   Updated August 13, 2019 at 1:09pm   2 Most recent comment from Isidora Markovic:Hi Nino,Thank you for your purchase.Yes we notice that. I will forward to my dev team to check it out and find some proper solution for this in one of the next updates. In meanwhile, you can use some ... Roxane Leroy Tracking Facebook Pixel on buttonClosed   Amelia   Updated August 13, 2019 at 11:28am   4 Most recent comment from Isidora Markovic:Hi Roxane,After clicking on confirm button it will be executed hooks that we provide to you and everything that is in it will be executed. We are not familiar with Facebook Pixel tracking program so ... Jourdan Appointment next day reminderClosed   Amelia   Updated August 13, 2019 at 10:19am   7 Most recent comment from Jourdan:Hi,Sorry but it's too late. I give up using your plugin that does not meet my expectations mrlostinmiami I can't connect any services to employeeClosed   Amelia   Updated August 13, 2019 at 9:21am   17 Most recent comment from Miloš Jovanović:Hi mrlostinmiami,Time is related to the time zone that is set in the WordPress settings page.Can you please check if the time zone in the WordPress settings page is the correct one that you are in it ... TI Soucy Recurring appointment and employees managementClosed   Amelia   Updated August 12, 2019 at 4:07pm   2 Most recent comment from Miloš Jovanović:Hi TI Soucy,Thank you for your purchase.Recurring appointments will be our next major feature that we will work on after we release the Multiple locations for employee feature ( which was more voted ... Trimor Sadiku Next Update?Closed   Amelia   Updated August 12, 2019 at 1:57pm   2 Most recent comment from Miloš Jovanović:HI Trimor,Thank you for your purchase.New update is planned to be released and to be live tomorrow.Best regards. Steve McMillen Multiple BookingsClosed   Amelia   Updated August 12, 2019 at 12:42pm   6 Most recent comment from Miloš Jovanović:HI Steve,Sorry for late response, we are not working on weekends.1) any way to allow multiple appointments to be made for the same employee on the at the same time?If you mean something like bulk bo ... Jelmer ActivationClosed   Amelia   Updated August 12, 2019 at 12:01pm   2 Most recent comment from Miloš Jovanović:HI Jelmer,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Temper AmeliaClosed   Amelia   Updated August 12, 2019 at 11:52am   4 Most recent comment from Miloš Jovanović:Hi Temper,You are welcome.Best regards. vincentaudeval SMTPClosed   Amelia   Updated August 12, 2019 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi vincentaudeval,Thank you for your purchase.Sorry for late response, we are not working on weekends.In some cases, the hosting provider doesn't allow any other SMTP (like gmail) other than the ... Norma Sit Discount Codes?Closed   Amelia   Updated August 12, 2019 at 8:34am   4 Most recent comment from Miloš Jovanović:HI Ana,We do not have a timeline or precisely the date when this feature will be released, but all as I know is that this is one of the most requested one features, and it will be on high priority t ...