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  Public Ticket #2110386
price error and slow loading page
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Comments

  • Titus started the conversation

    Hi, 

    First of all I want to tank you for the great plugin you created. I did few weeks of researches before purchasing Amelia and from everything I find on market your's is the only one that ticks all my needs and more than that seems like the customer service you provide is awesome and highly appreciated by clients! 

    This being said I am building a spa website for which I have to provide bookings for around 30 different services. I incorporated your plugin successfully in the page design as I wish, however encountered a heavy slow down regarding in site speed and I was forced to find an alternative way. The alternative way is even better for me since I can use the leverage of  tracking and re-targeting more specific. I am going to provide you print screens with  the loading speeds from same  page were I use Amelia Booking Short-codes below every service description and same page where instead of opening  directly the booking on that page I created a empty page that opens alone and contains only your short-code for that specific service. Since I managed a way to regain the page loading speed I am sharing with you this process hoping that you have a look at this issue and improve Amelia as I love it and I am sure other love it to. 

    Now the priority problem for me is a price error for service no. 30. 

    This service is duplicated and used in 2 categories. Even if it's duplicated, contain different extras in each category. I have noticed this morning when I double checked if everything is proper working that the price for service 30 is 200 instead of 390. I had opened the service, re type 390 in the price line and saved but when I am opening the booking shows 200. Can you please advise me how can I fix that? 

    Please see attachements: 

    this is the link to compare site speed from including shorcodes and redirecting to another page.

    with shorcodes (very slow)

    https://www.ezenpur.ro/day-spa-deva/tratamente-day-spa/tratamente-faciale-mirese/

    redirecting to a specific page created for the shortcode (normal)

    https://www.ezenpur.ro/day-spa-deva/tratamente-day-spa/tratamente-faciale-mirese2/

    Next link is for the Price Error Page

    https://www.ezenpur.ro/service30/

    Attached files:  Ezenpur.ro Price error - service30 website printscreen.PNG
      Clone of same page without Amelia shortcodes.PNG
      Ezenpur.ro Price error - service30.PNG
      Page with Amelia shortcodes.PNG

  •  682
    Bogdan replied

    HI Titus,
    Thank you for your purchase.

    Can you please tell me which version of our plugin do you use. Is it 2.0.1 .

    There was a bug in the lower version with the prices.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • Titus replied

    Hi Bogdan, 

    Yes, my version is 2.0.1 .

    Thanks and have a great weekend!

  •  682
    Bogdan replied

    Hi Titus,

    Sorry for late response, we are not working on weekends.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •   Titus replied privately
  • Titus replied

    Do you still need the username and password?

  •  293
    Aleksandar replied

    Hello Titus.

    Sorry for the late response.

    I did log in, and saw the issue.

    You are correct, if you apply the different price for the service under the employee assigned to that service, the employee's price will appear in front-end. How did this even happen - did you change the price for the employee manually?

    If you change it to be 390, it will appear normally and the price will be correct in the front.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com

  • Titus replied

    Hi Aleksandar,

    Thank you for checking the issue. I don't remember to change the price under employee's but I am also not 100% sure that I didn't :) 

    Thanks again, 

    Cheers! 

    P.S. Any thoughts regarding the speed issue addressed in the first post from this ticket? just to understand how the plugin works

  •  293
    Aleksandar replied

    Hi again Titus.

    You're welcome.

    When I inspect the page I see you put a lot of different shortcodes on the page, with different variables, like 7 different service IDs, and so on. They all load the form, along with the icons that accompany the form, so it's probably why it's taking that long. I could also access the booking form when I click on "Rezerva", and that loads very fast.

    The booking form takes about 1 second to load, and with this many forms on a single page, inside individual tabs could result in longer loading times.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com