We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michelle Employees LoginClosed   Amelia   Updated August 21, 2019 at 8:36am   6 Most recent comment from Aleksandar Vuković:Hi again MichelleI'm glad to hear you got it working.The login is the same for everyone - admin, employee and customer - regular WordPress login.So, they would all log in via https://myinspireds ... Julie Hubrecht configuration of goolgle calendar and mapsClosed   Amelia   Updated August 21, 2019 at 8:00am   6 Most recent comment from Aleksandar Vuković:Hi again Julie.Understood. If it's showing up without an error, that means that you were able to fix the issue.Best regards. Dancinstarburst locationsClosed   Amelia   Updated August 21, 2019 at 7:43am   19 Most recent comment from Aleksandar Vuković:Hi Andreas. Do you have any locations created? If you don't have any locations created, then there are no locations to be assigned to an employee. Please check this, and let us know.Best regards. Ivan Andazola Phone number issuesClosed   Amelia   Updated August 20, 2019 at 3:35pm   5 Most recent comment from Ivan Andazola:Close this ticket please. I got it working.  Temper days off type. check box missing.Closed   Amelia   Updated August 20, 2019 at 11:23am   6 Most recent comment from Miloš Jovanović:Hi Temper,Very strange.I also noticed that other chechboxes are not appearing as well. (attachment) Probably something is overwriting our CSS.Can you please try to change the theme, or deactivate some ... Filippo Calabrese Calendar for servicesClosed   Amelia   Updated August 20, 2019 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello Filippo.Thank you for your purchase.Unfortunately you cannot create a service unless you link an employee to it. You can create a dummy employee and have him work only on that service.Then, you ... Titus price error and slow loading pageClosed   Amelia   Updated August 20, 2019 at 6:43am   9 Most recent comment from Aleksandar Vuković:Hi again Titus.You're welcome. When I inspect the page I see you put a lot of different shortcodes on the page, with different variables, like 7 different service IDs, and so on. They all load t ... bebold split appointment in two days ?Closed   Amelia   Updated August 19, 2019 at 2:49pm   2 Most recent comment from Miloš Jovanović:Hi bebold,Thank you for your purchase.Sorry to disappoint you but our plugin is mainly designed for the appointments that are 1 day long.My suggestion is to take a look at the Events booking so you c ... Tania & John Employee locationsClosed   Amelia   Updated August 19, 2019 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Tania.After updating to Amelia 2.1 you are able to add multiple locations to your employees. The default location is set when you open the Employee's personal tab, but when you go to worki ... William Weis Configuring CancellationsClosed   Amelia   Updated August 19, 2019 at 1:54pm   5 Most recent comment from Aleksandar Vuković:Hello William.Yeah, if you simply tested the e-mail the cancellation URL is going to be sent as a placeholder. The cancellation URL is being generated at the same time a new appointment is created, a ... Trimor Sadiku New update?Closed   Amelia   Updated August 19, 2019 at 1:38pm   4 Most recent comment from Miloš Jovanović:Hi Trimor,Sorry for misunderstanding ,but unfortunately that is not designed to work like you mentioned below.We had more requests for basic multiple locations like it is working now, but if we have ... Matt Schedule every other weekClosed   Amelia   Updated August 19, 2019 at 12:26pm   4 Most recent comment from Miloš Jovanović:HI Matt,Thank you for explanation. Or do we have to manually go in and set up a special day every other week?At the moment yes, recurring appointments will be available in the future updates of the ... Sadie Booking FormClosed   Amelia   Updated August 19, 2019 at 12:22pm   4 Most recent comment from Miloš Jovanović:Hi Sadie,Unfortunately there is no built in option to disable it, for now only CSS can help in this case.Best regards. neiloliver721 Bug in WordpressClosed   Amelia   Updated August 19, 2019 at 11:53am   20 Most recent comment from Miloš Jovanović:HI neiloliver721,Did you try to change it directly in the database ( attachment) I can change it for you just give me the right address.Also did you try to create a new location?Best regards. Jérôme Trehin ClienteClosed   Amelia   Updated August 19, 2019 at 11:37am   3 Most recent comment from Miloš Jovanović:HI Jérôme,Thank you for your purchase.1.Can you please tell me did you assigned those custom fields to the desired services.2.You can try to customize it but it is highly not recommended. Because t ...