We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Temper AmeliaClosed   Amelia   Updated August 12, 2019 at 11:52am   4 Most recent comment from Miloš Jovanović:Hi Temper,You are welcome.Best regards. vincentaudeval SMTPClosed   Amelia   Updated August 12, 2019 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi vincentaudeval,Thank you for your purchase.Sorry for late response, we are not working on weekends.In some cases, the hosting provider doesn't allow any other SMTP (like gmail) other than the ... Norma Sit Discount Codes?Closed   Amelia   Updated August 12, 2019 at 8:34am   4 Most recent comment from Miloš Jovanović:HI Ana,We do not have a timeline or precisely the date when this feature will be released, but all as I know is that this is one of the most requested one features, and it will be on high priority t ... Jourdan Working hours offClosed   Amelia   Updated August 12, 2019 at 8:31am   7 Most recent comment from Miloš Jovanović:HI Jourdan,Glad to hear that. You are welcome.Best regards. Bart Lewis License CodeClosed   Amelia   Updated August 9, 2019 at 11:01am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.As I can see you are using the PRO version.You can go to  http://store.tms-plugins.com by logging with the credentials that you've received via mail when y ... Bart Anestin FinancesClosed   Amelia   Updated August 8, 2019 at 8:35am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.About tax:Unfortunately we don't have such option with built in features, but we have integration with WooCommerce where this is possible. You can read more h ... Sebastian Event Notification not sending first emailClosed   Amelia   Updated August 7, 2019 at 2:07pm   24 Most recent comment from Isidora Markovic:Hi Sebastian,We check your cPanel and we find that your tariff have enabled cronjobs and also where we can set it.(attachment) But they are still not working. We try different configurations but wit ... Shane Kelly Google CalendarClosed   Amelia   Updated August 7, 2019 at 11:19am   2 Most recent comment from Miloš Jovanović:HI Shane,Thank you for your purchase.In the google calendar settings you can enter placeholder which you would like to be displayed ( attachment) You can use the placeholders from the notification ... Steve Crause Configuring AmeliaClosed   Amelia   Updated August 7, 2019 at 9:37am   2 Most recent comment from Miloš Jovanović:HI Steve,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... clockworkmoggy Front end form not showingClosed   Amelia   Updated August 7, 2019 at 9:24am   4 Most recent comment from Miloš Jovanović:HI clockworkmoggy,Thank you for your purchase. Glad to hear that you found an issue and sorry for not reaching you sooner. If you have any more questions feel free to open a new ticket. Best regards. Jamie Sanderson Plugin not savingClosed   Amelia   Updated August 6, 2019 at 4:14pm   3 Most recent comment from Jamie Sanderson:Hi BogdanWow, what a mission that was as i no longer had my staging site to transfer using DuplicatorI managed to use an existing backup to the be able to transfer it all again using DuplicatorAll see ... Steve McMillen Dynamically Adding content with ShortcodeClosed   Amelia   Updated December 2, 2024 at 6:44am   7 Most recent comment from Charles:Hi do send the link again. Thank you! Gianluigi Pellico Customize treatment duration timesClosed   Amelia   Updated August 6, 2019 at 12:34pm   10 Most recent comment from Miloš Jovanović:HI Gianluigi,Glad to hear that.Best regards. misivaec subject in the Google calendar appointmentClosed   Amelia   Updated August 6, 2019 at 9:03am   6 Most recent comment from Isidora Markovic:Hello misivaec,Yes we now understand on what you mean.Those two feathers are not related with each other. This means when you set Event title in Google settings that is related with employee calendar ... Roy Book Appointments with same Doctor at different location with different hours.Closed   Amelia   Updated August 5, 2019 at 10:50am   2 Most recent comment from Miloš Jovanović:HI Roy,Thank you for your purchase.Sorry for late response, we are not working on weekends.Multiple locations for employees is the new major feature that will come out with the next update of the plu ...