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  Public Ticket #2115804
Configuring Cancellations
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Comments

  • William Weis started the conversation

    Hello,

    In the Event Next Day Reminder notification there's a code snippet %event_cancel_url% that I would like to configure for use in the Event Booked email. When testing this the code gets sent as is in the email body. What needs to be configured so that the url is live? 

    Thanks,

    William

  •  682
    Bogdan replied

    HI William,
    Thank you for your purchase.

    Are you using the real appointments emails or you click on the Send test email button?

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • William Weis replied

    Hello Bogdan,

    This was a test email so perhaps that's the reason the url wasn't displayed. If that's the case, could you provide some direction as to what that url will be or where it is assigned and the process for users to cancel events. I'm in the dark on this.

    Thanks,

    William

  • William Weis replied

    Hello,

    Just following up again to see if it's possible to get some direction on this. Please advise.

    Thanks,

    William

  •  293
    Aleksandar replied

    Hello William.

    Yeah, if you simply tested the e-mail the cancellation URL is going to be sent as a placeholder. The cancellation URL is being generated at the same time a new appointment is created, and it is being associated to the customer, employee, service, time and date, so when you're cancelling a live appointment, it will send out a cancellation URL to the customer.

    You can test this by creating a dummy customer with your e-mail address, and see how it behaves.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com