We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

raywinkelman v2.1 Broke Website (Endless Loading)Closed   Amelia   Updated August 26, 2019 at 12:07pm   3 Most recent comment from Aleksandar Vuković:Hello raywinkelman.Thank you for your purchase.Can you please check the PHP version you have installed? If it is less than version 7, can you please update it, deactivate/activate the plugin and let ... JPLOL Landing PageClosed   Amelia   Updated August 26, 2019 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hey JPLOLIf I understood you correctly - you want to redirect the users after they finish booking, correct?If that is true, you simply need to change the URL in General Settings:Best regards. mjfitzpatrick StripeClosed   Amelia   Updated August 26, 2019 at 10:16am   2 Most recent comment from Miloš Jovanović:HI mjfitzpatrick,Thank you for your purchase.Sorry for late response, we are not working on weekends.You can take a look at this link from our documentation to see how you can setup stripe.As for the ... heroseven7 How can i mark an appointment as absence?Closed   Amelia   Updated August 26, 2019 at 9:57am   5 Most recent comment from Miloš Jovanović:Hi OK I will add your suggestion in our TODO list for the future updates.Thank you for your feedback.Best regards. mjfitzpatrick EventsClosed   Amelia   Updated August 26, 2019 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello mjfitzpatrick.Thank you for your purchase.You should already have an active Stripe account. Amelia doesn't have any payment engines, but instead connects to your existing Stripe account.Ha ... Chad Brown Problem with Time Zone (On Client End & Exclusive to Single Repeated Case))Closed   Amelia   Updated August 26, 2019 at 9:39am   8 Most recent comment from Miloš Jovanović:Hi Chad,Thank you for your feedback.Hope that everything will work fine.Best regards. klaaba Money RefundClosed   Amelia   Updated August 26, 2019 at 9:29am   2 Most recent comment from Miloš Jovanović:Hi Klaus,Thank you for your purchase. Sorry to hear that you do not want to use our product after purchase, and sorry for late response, we are not working on weekends. As I can see your other ticke ... Theis Abildskov Notification timerClosed   Amelia   Updated August 26, 2019 at 7:23am   3 Most recent comment from Aleksandar Vuković:Hello Theis.Sorry for the late response.I am sorry to disappoint you, but at the moment, the only available notifications are the ones you can see under SMS Notifications. Currently, you're only ... Didin Error add eventClosed   Amelia   Updated August 23, 2019 at 12:03pm   4 Most recent comment from Miloš Jovanović:HI Didin.OK I can see the 502 Bad Gateway error ( attachment) This is actually the "502 Bad Gateway error", and it means that one server on the internet received an invalid response from another ... Brian Booking Plugin Saying I Don't Have Category/Service/Employee SetupClosed   Amelia   Updated August 23, 2019 at 11:43am   4 Most recent comment from Michael:I experience the same issue, also after clearing the cache. Any idea how to solve it?Michael Tristan Stripe recurring paymentsClosed   Amelia   Updated August 23, 2019 at 10:48am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry to disappoint you but unfortunately we do have recurring appointments at the moment, this will be included in the major update for the future releases.As ... Pawel Customize fields on EventClosed   Amelia   Updated August 23, 2019 at 9:07am   11 Most recent comment from Aleksandar Vuković:Hi again Ronnie.Sorry about that - you simply need to log into your account on our store and download the .zip file after a new update has been released.The credentials for the store have been sent ... Temper Making a field requiredClosed   Amelia   Updated August 23, 2019 at 8:54am   6 Most recent comment from Aleksandar Vuković:Hello Temper.Sorry to disappoint you, but unfortunately something like this cannot be done with the plugin's built in features.To do this would require customizing the code of the plugin, which i ... Julie Hubrecht couponsClosed   Amelia   Updated August 23, 2019 at 8:48am   6 Most recent comment from Aleksandar Vuković:Great news, Julie.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Temper Customer Privacy - restricting Amelia Managers from seeing certain customers appointmentsClosed   Amelia   Updated August 23, 2019 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello Temper.The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. A manager is allowed hide but not delete anything, a m ...