We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Temper Restricting access for Amelia ManagersClosed   Amelia   Updated July 24, 2019 at 11:42am   2 Most recent comment from Miloš Jovanović:HI Temper,Thank you for your purchase.My suggestion in this case is to check out some free plugins for user rolesUser Role EditorYou can also check out other plugins on this link.Best regards. Temper a function that is not working/loadingClosed   Amelia   Updated July 24, 2019 at 11:40am   16 Most recent comment from Miloš Jovanović:Hi Temper,This fix will be included in the next update that we are preparing to release.Best regards. Haffis Preselect service date/timeClosed   Amelia   Updated July 24, 2019 at 10:46am   6 Most recent comment from Aleksandar Vuković:Thank you HaffisGreatly appreciated.If you need any further assistance, or have some questions, please feel free to open a new ticket, and we'll gladly help.Best regards. Temper Remove fields when creating a new customerClosed   Amelia   Updated July 24, 2019 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello Temper.I am sorry to disappoint you, but unfortunately something like this is not included in the plugin's built-in features, and removing those fields would require some significant chang ... Kristen Existing WP Users not AppearingClosed   Amelia   Updated July 24, 2019 at 10:34am   5 Most recent comment from Aleksandar Vuković:Hello again Kristen.You don't need to create any cancellation URL, but they can only be sent to the customer. Employees will receive the placeholder instead of a real URL. To mask it, so it doesn ... Norma Sit Services in a Package?Closed   Amelia   Updated July 24, 2019 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello Norma.I am sorry to disappoint you, but unfortunately something like this is not yet possible with the plugin's built-in features. Our developers are working on implementing that for one o ... Maarten De Vos question about eventsClosed   Amelia   Updated July 24, 2019 at 7:37am   4 Most recent comment from Isidora Markovic:Hi Maarten,Unfortunately, at the moment this is not possible with built in features of plugin.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of t ... Richard Remove special day after date passesClosed   Amelia   Updated July 23, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hi again RichardThis too, unfortunately, is how it works at the moment.The feature request has also been forwarded, and hopefully our developers can add it soon enough.Best regards. Richard Order of special daysClosed   Amelia   Updated July 23, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Richard.I am sorry to disappoint you, but unfortunately at the moment special days are being displayed by their ID, or the order they are typed in.I forwarded the issue to our development team, ... Jason Freeman Woocommerce DepositsClosed   Amelia   Updated July 23, 2019 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello Jason.Thank you for your purchase.Unfortunately we don't have deposit payments option at the moment. Our customers have two options, to pay everything on-site when they come to the appointm ... ejincollective Spinning / Backend Errors; Missing ServicesClosed   Amelia   Updated July 23, 2019 at 10:10am   5 Most recent comment from Miloš Jovanović:Hi John,Probably that event had some relation with employee and now it is deleted and the tables in database can not properly show the necessary informationOk I will need to install one free plugin t ... Nicholas Bozzo Refunding AppointmentClosed   Amelia   Updated July 23, 2019 at 10:04am   4 Most recent comment from Miloš Jovanović:HI crackalackmusic, If the payment is PayPal or Stripe in this case, then the refund must be done within those applications, so you will need to log in to Stripe account and give them refund from the ... Matt One email multiple clientsClosed   Amelia   Updated July 23, 2019 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello Matt.I am sorry to disappoint you, but unfortunately using one e-mail for all employees is not possible at the moment with the plugin's built-in features, but there is a workaround.If your ... Phillip Ward PermalinksClosed   Amelia   Updated July 23, 2019 at 9:39am   4 Most recent comment from Miloš Jovanović:HI Phillip,Thank you for explanation.That is what we called Front end booking cabinet for customers, that is the next major feature that we are working on currently, but at the moment  there is no ... Curtis Overcharged SMS...Closed   Amelia   Updated July 22, 2019 at 11:36am   6 Most recent comment from Aleksandar Vuković:Not a problem, Curtis.Thanks for double-checking.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards.