We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Culkin Google Calendar Sync IssueClosed   Amelia   Updated August 5, 2019 at 9:38am   2 Most recent comment from Miloš Jovanović:HI Robert,Thank you for your purchase.Can you please check if the timezone is set up correctly in the WordPress settings page.Also please tell me did you checked the option show time slots in the cli ... Jose Custom FieldsClosed   Amelia   Updated August 5, 2019 at 9:36am   2 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Unfortunately something that you required below is not possible to achieve at the moment.Custom fields that are available and displayed are on the Customize page a ... clifhirtle NotificationsClosed   Amelia   Updated August 5, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:HI clifhirtle,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We do have in plan t ... Bryan Carvajal Setting Up PayPalClosed   Amelia   Updated August 2, 2019 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Bryan.Thank you for your purchase.When you're setting up PayPal, please make sure to go through our documentation.Amelia doesn't have any payment services, so it is using your existin ... Alonso92 I need to schedule an appoinment for two employeesClosed   Amelia   Updated August 2, 2019 at 11:41am   2 Most recent comment from Aleksandar Vuković:Hello Alonso92.I am sorry to disappoint you, but unfortunately something like this is not yet possible with the plugin's built in features.At the moment, you can either create a new employee wh ... Devforma blocking in service opptionsClosed   Amelia   Updated August 2, 2019 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hi again cordially.Alright, in that case, there's no need to add the request to the "to-do" list, since it is already there, and we're working on implementing it.Best regards. Brendyne refundClosed   Amelia   Updated August 1, 2019 at 1:26pm   14 Most recent comment from Miloš Jovanović:Hi brendyne, The system that controls the refund policy and dates is automatic, but I will urge to give you a refund.I made this reply private because our policy is strict and the ticket is public so ... Simon Horner PaymentsClosed   Amelia   Updated August 1, 2019 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hi again Simon.I answered your previous ticket before I saw this one.Thank you for letting us know about DIVI Bloom. We'll keep an eye out for that.Best regards. Amy TemplatesClosed   Amelia   Updated August 1, 2019 at 10:15am   2 Most recent comment from Miloš Jovanović:HI Amy,Thank you for your purchase.For accessing the code, we (as well as other plugins and themes) are using Vue.js. JS files are modified (minimized) in public version of plugin (in our developme ... Mike McDougal clients ability to re-scheduleClosed   Amelia   Updated August 1, 2019 at 7:07am   4 Most recent comment from Aleksandar Vuković:You're welcome Mike.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Steve Holloway Global TimesClosed   Amelia   Updated July 31, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Steve.Thank you for your purchase, and for the kind words.You have an option in Amelia where you can show bookings in customer's time zone:It is located in the General settings of the plugi ... Peter How to limit number of Bringing people with youClosed   Amelia   Updated July 31, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Peter.Thank you for your purchase.This will automatically be lowered depending on the maximum capacity you defined in each service:For this example, when you go to the booking form, you will onl ... ep Plugin capabilitiesClosed   Amelia   Updated July 30, 2019 at 10:16am   11 Most recent comment from Aleksandar Vuković:You're welcome epIf you ever decide to come back, you're more than welcome.Best regards. juan pablo loaiza Email notification format not workingClosed   Amelia   Updated July 30, 2019 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello juan pablo loaiza. Thanks for pointing that out to us. I have just tested the notifications, and can confirm that gmail, yahoo and outlook are showing the same behavior.  One of our developers ... Design O Crazy Configuration of Plugin FeaturesClosed   Amelia   Updated July 29, 2019 at 10:37am   2 Most recent comment from Miloš Jovanović:HI Design,Thank you for your purchase.As I can see you opened a same ticket twice so I will close this one and we can continue discussion on other one.Best regards.