As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Bart Lewis License CodeClosed   Amelia   Updated August 9, 2019 at 11:01am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.As I can see you are using the PRO version.You can go to  http://store.tms-plugins.com by logging with the credentials that you've received via mail when y ... Bart Anestin FinancesClosed   Amelia   Updated August 8, 2019 at 8:35am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.About tax:Unfortunately we don't have such option with built in features, but we have integration with WooCommerce where this is possible. You can read more h ... Sebastian Event Notification not sending first emailClosed   Amelia   Updated August 7, 2019 at 2:07pm   24 Most recent comment from Isidora Markovic:Hi Sebastian,We check your cPanel and we find that your tariff have enabled cronjobs and also where we can set it.(attachment) But they are still not working. We try different configurations but wit ... Shane Kelly Google CalendarClosed   Amelia   Updated August 7, 2019 at 11:19am   2 Most recent comment from Miloš Jovanović:HI Shane,Thank you for your purchase.In the google calendar settings you can enter placeholder which you would like to be displayed ( attachment) You can use the placeholders from the notification ... Steve Crause Configuring AmeliaClosed   Amelia   Updated August 7, 2019 at 9:37am   2 Most recent comment from Miloš Jovanović:HI Steve,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... clockworkmoggy Front end form not showingClosed   Amelia   Updated August 7, 2019 at 9:24am   4 Most recent comment from Miloš Jovanović:HI clockworkmoggy,Thank you for your purchase. Glad to hear that you found an issue and sorry for not reaching you sooner. If you have any more questions feel free to open a new ticket. Best regards. Jamie Sanderson Plugin not savingClosed   Amelia   Updated August 6, 2019 at 4:14pm   3 Most recent comment from Jamie Sanderson:Hi BogdanWow, what a mission that was as i no longer had my staging site to transfer using DuplicatorI managed to use an existing backup to the be able to transfer it all again using DuplicatorAll see ... Steve McMillen Dynamically Adding content with ShortcodeClosed   Amelia   Updated December 2, 2024 at 6:44am   7 Most recent comment from Charles:Hi do send the link again. Thank you! Gianluigi Pellico Customize treatment duration timesClosed   Amelia   Updated August 6, 2019 at 12:34pm   10 Most recent comment from Miloš Jovanović:HI Gianluigi,Glad to hear that.Best regards. misivaec subject in the Google calendar appointmentClosed   Amelia   Updated August 6, 2019 at 9:03am   6 Most recent comment from Isidora Markovic:Hello misivaec,Yes we now understand on what you mean.Those two feathers are not related with each other. This means when you set Event title in Google settings that is related with employee calendar ... Roy Book Appointments with same Doctor at different location with different hours.Closed   Amelia   Updated August 5, 2019 at 10:50am   2 Most recent comment from Miloš Jovanović:HI Roy,Thank you for your purchase.Sorry for late response, we are not working on weekends.Multiple locations for employees is the new major feature that will come out with the next update of the plu ... Robert Culkin Google Calendar Sync IssueClosed   Amelia   Updated August 5, 2019 at 9:38am   2 Most recent comment from Miloš Jovanović:HI Robert,Thank you for your purchase.Can you please check if the timezone is set up correctly in the WordPress settings page.Also please tell me did you checked the option show time slots in the cli ... Jose Custom FieldsClosed   Amelia   Updated August 5, 2019 at 9:36am   2 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Unfortunately something that you required below is not possible to achieve at the moment.Custom fields that are available and displayed are on the Customize page a ... clifhirtle NotificationsClosed   Amelia   Updated August 5, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:HI clifhirtle,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We do have in plan t ... Bryan Carvajal Setting Up PayPalClosed   Amelia   Updated August 2, 2019 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Bryan.Thank you for your purchase.When you're setting up PayPal, please make sure to go through our documentation.Amelia doesn't have any payment services, so it is using your existin ...