We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcos Translation?Closed   Amelia   Updated July 29, 2019 at 10:26am   6 Most recent comment from Miloš Jovanović:HI Marcos,Sorry for late response, we are not working on weekends.Finish should be in the po file (attachment)Best regards. Ruben costumize does not workClosed   Amelia   Updated July 29, 2019 at 9:48am   3 Most recent comment from Miloš Jovanović:HI Ruben,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as we ... Derek Wong Is it possible to have an employer appointment across two days?Closed   Amelia   Updated July 29, 2019 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello Derek.Thank you for your purchase.I am sorry to disappoint you, but spanning across multiple days is only available through events.There you can create an event that would take place on more th ... Kristen NotificationsClosed   Amelia   Updated July 29, 2019 at 9:32am   7 Most recent comment from Miloš Jovanović:HI Kristen,Sorry for late response, we are not working on weekends.Can you please confirm me that everything is working fine now.Best regards. Omar Bolzan Problems with signup formClosed   Amelia   Updated July 29, 2019 at 9:08am   8 Most recent comment from Aleksandar Vuković:Hi again Omar.Re-installing the plugin did help.Also, you now have Events in the Amelia menu. I don't know what happened and caused it to disappear, but it should all be resolved now.Please take ... Kristen Appt Settings Not UpdatingClosed   Amelia   Updated July 29, 2019 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello Kristen.If I'm not mistaken - these are the Company settings, correct?You also need to configure the Employee's working hours. If the employee who's assigned to this service has a ... Jonathan Fernandez My domain .name Changed.Closed   Amelia   Updated July 29, 2019 at 8:10am   4 Most recent comment from Isidora Markovic:Hi Jonathan,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry I am little confused. You are not able to activate plugin or lice ... Pepo48 Extras in notificationsClosed   Amelia   Updated July 26, 2019 at 2:13pm   4 Most recent comment from Miloš Jovanović:Hi Peter,You can subscribe to our newsletter and have every information.Thank you , you too.Best regards. Trimor Sadiku Urgent QuestionsClosed   Amelia   Updated July 26, 2019 at 11:41am   2 Most recent comment from Miloš Jovanović:HI Trimor,Thank you for your purchase. 1. At the moment there are only 1 type of approved notifications that you setup in the notification page so it is not possible to have 2 types of it. 2.  Multi ... Simon Horner Custom FieldsClosed   Amelia   Updated July 26, 2019 at 9:26am   13 Most recent comment from Miloš Jovanović:HI Simon,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. I’d like to ask you a favor ... R.J. Poirier Selecting Multiple ServicesClosed   Amelia   Updated July 26, 2019 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello R.J. Poirier.I see this is a duplicate ticket, and I already answered the previous one.This one will be closed.Best regards. Quenzel manager role not logging inClosed   Amelia   Updated July 25, 2019 at 9:56am   2 Most recent comment from Miloš Jovanović:Hi Quenzel,Thank you for your purchase.Can you please provide me credentials for manager role, We do not interfere with any data or anything else except for the plugin (in case that’s a production ... Clément Amelia module not showingClosed   Amelia   Updated July 25, 2019 at 9:49am   3 Most recent comment from Miloš Jovanović:HI Clément,Thank you for your purchase.Good job on finding the solution and sorry for not reaching you sooner.If you have any more questions feel free to open a new ticket, we will gladly help.Best ... Beni Google SynchronisationClosed   Amelia   Updated July 25, 2019 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello Beni.Thank you for your purchase.In general, this is how it's supposed to work. If you add an appointment in your Google Calendar, a new appointment will not be created in Amelia, but inste ... Elis Mar Einarsson Bi-weekly Event/ServiceClosed   Amelia   Updated July 25, 2019 at 7:19am   4 Most recent comment from Aleksandar Vuković:Dully noted, Elis.I sincerely hope it will be implemented soon.Best regards.