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  Public Ticket #2135018
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  • Ted started the conversation

    1. I would like to know if Amelia can send a notification 1 hour before the scheduled meeting (text and email).  By default it says next day. If so--how? I don't see any documentation. BTW, I already have my cron settings configured.

    2. For my locations, I have a location listed and it shows the map when I click on the specific location. However, there is a big area above the location that looks like it should have an image there (perhaps the map or the image I used for the location). But it is blank. What should be here and why is nothing showing up.


  •  341
    Aleksandar replied

    Hello Ted.

    Thank you for your purchase.

    1. I am sorry to disappoint you, but unfortunately at the moment only one-day before is available.

    2. As for the locations - it should look like this:

    2305069704.png

    If I understood you correctly - you don't see this, but a white screen instead? If that is true, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com

  • Ted replied

    Thank you for the response.

    I fixed it. Once I knew what it was supposed to look like I found the fix. I had enabled Google Maps, but not the "Static" map API. When I fixed this it showed up. You may wish to document this better--I only saw the word "static" in the context sensitive area (may have been elseware, but I didn't see it).

    Also, thanks for the reply about no ability to add a reminder text/email closer to the meeting time. Please add the feature request to enable a one hour prior to appointment notification. It is sensible that someone would book an appointment and then you send them a reminder 1 hour (or some user selected time) before the meeting--1 day before is a start, but sooner should prove more effective.

    This is a feature found in GoToWebinars - where the person signs up and gets a confirmation, but then another confirmation email / text 1 hour before the webinar. You have 1 day--but closer to the actual appointment should prove more effective (and reduce dreaded no-shows).

    BTW, a typical webinar gets about 51% of those that sign up that show up (100 sign up, 51 show up), but if you can call/text within 1 hour of the meeting, over 76% show up--that's a huge difference. I have seen this number prove out among hundreds of webinars I've given (and I also worked with the GoTo team when they were with Citrix). This would be an additional selling point for Amellia--critical since so many folks forget their appointment (and 24 hours before is a little far out).  

    Please consider it.

    Thanks again--I appreciate the response.


  •  341
    Aleksandar replied

    Hi again Ted.

    I'm glad to hear you fixed the issue.

    As for the 1-hour before the appointment notification - it is in our "to-do" list, and it should be added in one of our future updates.

    We actually have a lot planned for the upcoming few months, so Amelia will definitely evolve, so to speak.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com

  • Ted replied

    Howdy,

    Good to hear about potential new features.

    A question. I have one person who can meet in the morning and the afternoons on a Sunday. However, every 2nd and 4th Sunday he is booked with a pre-existing appointment in the morning--so he can only meet in the afternoon on these days.

    I setup his normal working schedule for the Mornings and Afternoon (with a break between), then setup days off on the Sunday he has the morning off, then a special day for those days to add back in the afternoon. Thinking Special Days would override anything else--but your instructions say,

    Special Days...  Once you set it, it will override employee’s general working hours and service schedule but it will not override the days off.

    So, what is the easiest approach to setup his schedule so people don't book the mornings that are pre-booked (not with someone in the calendar BTW, just with another meeting he has elseware)?

    Thanks - Ted



  •  341
    Aleksandar replied

    Hi again Ted.

    Let me see if I understood you correctly:

    An employee works on every Sunday - one time slot in the morning and one in the afternoon.

    You should just try without the days off.

    So, if your employee works from 07:00 - 09:00, and from 16:00 - 18:00 set that up in their working hours:

    1605700094.png

    Since Special Days overwrite the schedule, you simply need to add a couple of special days for 2nd and 4th Sunday at 16:00 - 18:00, and it will override 07:00 - 09:00:

    3579163867.png

    This is how it would look like in front-end:

    4697879539.png

    Please note that my Service lasts for an hour, and that is why I have two time slots in the morning and two in the afternoon.

    8093103189.png

    Would this help?

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com