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  Public Ticket #2140854
Services limited to 3
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  • Jesi Cason started the conversation

    I have 6 services I want to display in one category - I have assigned them all to the same employee and yet for some reason only 3 are showing up on the frontend.  

  •  2,498
    Aleksandar replied

    Hello Jesi.

    If you created all 6 services under the same category, and assigned an employee to them, they should all be displayed on front-end.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Jesi Cason replied privately
  •  2,498
    Aleksandar replied

    Hello again Jesi.

    I went to your employees, and saw that the employee assigned to these 3 services that you see on front-end isn't assigned to the other 3 services:

    5380094092.png

    I checked the other 3 services for Monday 10:00 - 12:00, added a new page https://aristacollective.com/harborside/test-support/ and the services showed up:

    7671914584.png

    So, you need to go into your employee, and add the remaining services for other days, and it should work just fine.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  • Jesi Cason replied

    They are all assigned to the employee, it is still not working.  Am I in the wrong area or is there something else I am supposed to have done?

  •  2,498
    Aleksandar replied

    Hi again Jesi.

    I opened this page: https://aristacollective.com/harborside/book-now/

    And I can see all six services:

    7498751132.png

    I did open your employees page, and saw the following:

    Bret Munson is set to work on Saturday and Sunday:

    10:00 - 12:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    12:00 - 14:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    14:00 - 16:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    16:00 - 18:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    So, he's assigned to 3 services, working from 10 - 18h. Also, if you have an employee work from 10 - 18h on same services, there's no need to add these time periods. You can simply have him work from 10:00 - 18:00 in one time period.

    Will Taylor, however, is set to work Mon - Sat, but:

    Monday: 

    10:00 - 12:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 25 Real Estate Photos + 3 Aerial Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 35 Real Estate Photos + 5 Aerial Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft; 45 Real Estate Photos + 10 Aerial Photos - Best for Over 3,000sqft

    12:00 - 14:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    14:00 - 16:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    16:00 - 18:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    Tue - Sat:

    10:00 - 12:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    12:00 - 14:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    14:00 - 16:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    16:00 - 18:00 - 25 Real Estate Photos - Best for Under 1,500sqft; 35 Real Estate Photos - Best for 1,500 - 3,000sqft; 45 Real Estate Photos - Best for Over 3,000sqft

    So Will works on all six services only on Monday, and only from 10:00 - 12:00. After 12:00 he works only on the first three services.

    Basically, you didn't change anything. Everything is the same as I left it - I told you that I applied all 6 services to Will only for Monday 10:00 - 12:00, and that the services appeared on the page.

    You needed to go into your employee's working hours, and assign all services to all the days, if that is how you wish they'd work. I didn't want to apply that to all days, since I don't know if you want Will to work on all six services at all times.

    Again, if you want him to work from 10 - 18h on all six services, you should have only one time period that lasts from 10 - 18, and assign those six services.

    Here's a screencast of what needs to be done. Please note that I didn't apply any of the changes you can see in the video, but that's what you need to do.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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