Okay
  Public Ticket #2142551
Someone Please help! Advice Needed
Closed

Comments

  • Michelle started the conversation

    I have been trying to set this plugin up for almost a month, and still cannot get it to work. The calendar will not load on the front end or the back end. I cannot book appointments because it says "no data" when you search for customer, employee, category or service even though I have all that data loaded and it shows in Amelia when you click on the category. For some reason it isn't able to pull from the database when trying to book an appointment. Support has not been able to solve it yet. Is anyone else having this problem? Is this an ongoing issue? I sometimes have trouble even getting the support tickets to load on this website too.  I need something reliable and if this isn't it, I'd rather know now so I can stop wasting my time. If this is just an issue that has happened since the last update that they are trying to fix, I will give it more time. Please give me advice on your experience if you have used this product for awhile.    

  •  293
    Aleksandar replied

    Hello Michelle.

    I accessed the Plugins section, and saw that you successfully updated the plugin to the latest version.

    After that I accessed your booking page, and saw that everything came up normally:

    2731819090.png

    2283927145.png
    8254792905.png

    I accessed your Appointments:

    7167183746.png

    Can you please check and let me know if it works OK now?

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com

  • Michelle replied

    It does not work consistently. You can close this ticket and I will list all the problems I'm still having on the private one that has the login credentials

  •  293
    Aleksandar replied

    Alright, Michelle.

    We'll take a look at the other ticket.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin

    Kind Regards, 
    Aleksandar Vukovic
    aleksandar.vukovic@tms-outsource.com