We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Hammoud Frustrated by the extremely slow supportClosed   Amelia   Updated February 26, 2020 at 4:09pm   6 Most recent comment from [deleted]:Hello Marc, As Aleksandar said, another option we can offer, if you don't feel comfortable with sharing FTP and database credentials, would be for you to send us the installation files of all pl ... adotstate Customers can not reset the password to there accounts... the reset link is broken from the emailClosed   Amelia   Updated February 26, 2020 at 2:31pm   9 Most recent comment from [deleted]:Hello adostate, Glad to hear you managed to find the solution for your issue. Thanks for letting us know.  When you create a service you can enable or disable the option 'Show "Bringing anyone ... Husin Sajjadi Error in Book An AppointmentClosed   Amelia   Updated February 26, 2020 at 12:50pm   12 Most recent comment from Aleksandar Vuković:Hello again allenlinwI see this is a duplicate response, as in the other ticket which I just replied to. The same answer applies here:I will forward it to our development team, and they'll take ... Digixfera Conflict with Mylisting ThemeClosed   Amelia   Updated February 26, 2020 at 12:45pm   17 Most recent comment from Aleksandar Vuković:Hello allenlinwThank you for your suggestion.I will forward it to our development team, and they'll take a look at it, and see if it could be implemented.Much appreciated! Javier Category not shown in [ameliacatalog] shortcodeClosed   Amelia   Updated February 26, 2020 at 11:45am   7 Most recent comment from Aleksandar Vuković:You're welcome, JavierGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Declan Kennard Remove itemClosed   Amelia   Updated February 26, 2020 at 10:27am   4 Most recent comment from [deleted]:You are welcome, Declan. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, caitlin can't add attendees to EventsClosed   Amelia   Updated February 26, 2020 at 10:25am   4 Most recent comment from [deleted]:You are welcome, caitlin. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Mike McDougal Employee "Special Days"Closed   Amelia   Updated February 26, 2020 at 9:23am   2 Most recent comment from [deleted]:Hello Mike, Glad to hear that you managed to find a solution to your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  bispawel Jeden pracownik przydzielony do kilku lokalizacjiClosed   Amelia   Updated February 25, 2020 at 2:22pm   7 Most recent comment from Aleksandar Vuković:You're welcome, PaulGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andreas Friedrichs Shortcode [ameliaevents]Closed   Amelia   Updated February 25, 2020 at 11:59am   4 Most recent comment from Aleksandar Vuković:Hello again AndreasI agree with you, and I will forward the request to our development team, so hopefully they'll be able to add it in one of the future versions of the plugin.Unfortunately, at ... LAETITIA LENFANT Amélia + élémentorClosed   Amelia   Updated February 25, 2020 at 10:43am   5 Most recent comment from Aleksandar Vuković:Don't worry about your English, LaetitiaIt's quite alright.I don't quite understand what you mean by "tides", though.An employee can work on several services. And if someone books one ... Justin PaymentClosed   Amelia   Updated February 26, 2020 at 2:25pm   9 Most recent comment from Aleksandar Vuković:Hi again JustinThe issue here was that you haven't defined Cart and Checkout pages in WooCommerce settings.Please go to WooCommerce settings/Advanced, and select the Cart and Checkout pages from ... Nathan Hiemstra InstallationClosed   Amelia   Updated February 25, 2020 at 6:00am   2 Most recent comment from Aleksandar Vuković:Hello NathanThank you for your purchase. The Lite version needs to be deactivated/deleted, and the full version installed for this issue to be resolved.Please let me know if that helped Mark Saunders System SetupClosed   Amelia   Updated February 25, 2020 at 5:50am   18 Most recent comment from Aleksandar Vuković:You're welcome Mark.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andreas Friedrichs Be able to edit email for "event / appointment cancellation or change"Closed   Amelia   Updated February 24, 2020 at 5:14pm   4 Most recent comment from [deleted]:Hello Andreas, You are welcome. Sorry, it seems like I misunderstood your question. Unfortunately, there isn't a possibility to set a different notifications per event or single appointment in ...