As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Simon Conway Syntax ErrorClosed   Amelia   Updated May 21, 2020 at 2:58pm   4 Most recent comment from [deleted]:Hello Simon, Please provide me a temporary WP-admin login for your site where this happens and you database access, so we could log in and take a look. We do not interfere with any data or anything e ... Souphan Keodouangkham Adding more granular time durationClosed   Amelia   Updated May 21, 2020 at 2:16pm   2 Most recent comment from [deleted]:Hello Souphan Keodouangkham, Thank you for your purchase. You need to change the time interval in the Default time slot step option in Amelia -> Settings -> General to 15 min or some other interval ... Marianne Display issues dont showClosed   Amelia   Updated May 21, 2020 at 12:46pm   7 Most recent comment from Miloš Jovanović:Hi Marianne,OK thank you for your feedback I will note this so we can check it out.Best regards. Amelia Jane Lester AmeliaClosed   Amelia   Updated May 21, 2020 at 12:11pm   2 Most recent comment from Miloš Jovanović:Hi Amelia,Thank you for your purchase.As I understand you speak about SMS notifications?Correct me if I am wrong?Best regards. rogiervdl Customer name validationClosed   Amelia   Updated May 21, 2020 at 12:10pm   4 Most recent comment from Miloš Jovanović:Hi rogiervdl,I understand you completely and I agree with you.This is something that we did not consider while implementing. I forwarded this to my team, so we can fix it for the future.Sorry for the ... Vildan Murati additional Option in Booking formClosed   Amelia   Updated May 21, 2020 at 11:20am   4 Most recent comment from [deleted]:Hello Vildan Murati,Unfortunately, different prices for services in Amelia can be achieved with using separate services or using Extras option. We are sorry to hear that you don't find Amelia ... joanne clarke request refund not what i expectedClosed   Amelia   Updated May 21, 2020 at 11:06am   2 Most recent comment from [deleted]:Hello joanne clarke,We are sorry to hear that you don't find Amelia suitable for your business.  Do you maybe have some questions or concerns about the plugin that we can help you out with or cl ... Gregory Patier email already existsClosed   Amelia   Updated May 21, 2020 at 10:30am   2 Most recent comment from [deleted]:Hello Greg, The name must be completely the same (so, everything is checked big/small letters, space, etc.) as it is saved in the database - so it must be the same as the name customers filled in th ... Kevin Website Label ChangeClosed   Amelia   Updated May 21, 2020 at 8:47am   2 Most recent comment from [deleted]:Hello Kevin,  Labels in the plugin can be changed using POEDIT or Loco Translate, for example. If you want to use POEDIT then this is the instruction: 1. Download Amelia from TMS Store 2. Unzi ... Enzo Ideal payments additionClosed   Amelia   Updated May 21, 2020 at 7:34am   2 Most recent comment from [deleted]:Hello Enzo, Thank you for your purchase. Unfortunately, iDeal payments and such payment options are not available in Stripe with Amelia. They redirect to another/their page in the payment process a ... Alexandre amelia prevents elementor from openingClosed   Amelia   Updated May 20, 2020 at 6:53pm   7 Most recent comment from Alexandre:Hello Bodgan,Thanks for taking over !i am just now realizing that i got things mixed up. i thought i was writing to 10web support when it was actually to amelia which i don't have installed on th ... masa77 "Minimum time required before booking" within 12 hours does not work on special days.Closed   Amelia   Updated May 20, 2020 at 4:35pm   2 Most recent comment from [deleted]:Hello masa77, You are welcome. Sorry to hear that. I forwarded this to the development team so they will check it out, and if it is a bug they will hopefully fix it as soon as possible.  Torben Heikel Vinther Bypass payment for free servicesClosed   Amelia   Updated May 20, 2020 at 3:44pm   4 Most recent comment from Miloš Jovanović:Hi Torben,Glad to hear that you found a solution.As for the taxes, yes you are right, and we are aware of it and we are looking for solution for the future updates.Best regards. Arsh Invitation from google calendar on pending appointmentClosed   Amelia   Updated May 20, 2020 at 1:27pm   3 Most recent comment from [deleted]:Hi Arsh, Glad to hear that the problem is resolved. If you have any questions please do not hesitate to ask, we will be glad to help. Best regards. Danny Mayer Zoom Invitation EmailClosed   Amelia   Updated May 20, 2020 at 1:22pm   2 Most recent comment from Miloš Jovanović:HI Danny,Thank you for your purchase.You can find more information how you can add Zoom link to notifications on this linkJust browse the page for Setting up notifications with Zoom linkBest regards.