We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Connor Setting employee schedule past 24.00 hour period...Closed   Amelia   Updated May 18, 2020 at 12:38pm   2 Most recent comment from [deleted]:Hello Connor, Thank you for your purchase. In Amelia you can set the work hours to be from 00:00 till 24:00. There isn't a possibility to create work hours that will cover hours of two days, un ... Carsten Grünhage lizenzfreigabeClosed   Amelia   Updated May 18, 2020 at 12:05pm   2 Most recent comment from [deleted]:Hello Carsten Grünhage, Could you please write your tickets in English? Thank you! This one is not an issue, but we are afraid that sometimes something will be lost in the translation and we won� ... Jaylyn Brannon Zoom User won't populate in Event creationClosed   Amelia   Updated May 18, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Jaylyn Brannon,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Could you please tell me have you create Users in your Zoom account?  Click on ... Valeria encrypted?Closed   Amelia   Updated May 18, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Valeria,Thank you for the purchase.Customer name and the address is not encrypted, because it is saved in the database as plain text. If you are using https protocol, customer data can't be  ... Henk Bloemink URIClosed   Amelia   Updated May 18, 2020 at 9:06am   2 Most recent comment from [deleted]:Hi Henk Bloemink,Thank you for the purchase.You can change the Amelia URI in wp_options table. Search for amelia_settings in option_name column, and there you will see Amelia settings. This settings ... Daniel Sissons Multiple Service SelectionClosed   Amelia   Updated May 18, 2020 at 8:06am   2 Most recent comment from [deleted]:Hello Dan, Apologies for replying late, we are not working on weekends. Unfortunately, it isn't possible to book multiple services/appointments at once in Amelia with its current built-in fea ... Henriette Image on Congratulations PageClosed   Amelia   Updated May 17, 2020 at 6:25am   2 Most recent comment from Aleksandar Vuković:Hello HenrietteThank you for your purchase.Just create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-logo-horizontal.svg, name them exactly the same as these two ... Hannes Function / CustomizationClosed   Amelia   Updated May 16, 2020 at 9:09am   10 Most recent comment from [deleted]:Hello Hannes,Thank you.There was one table missing in your database, for some reason. We added it, so please check if everything works well now. Hillary Stevens Hiding the "Select an Employee" Option on Booking FormClosed   Amelia   Updated May 15, 2020 at 9:25pm   5 Most recent comment from Hillary Stevens:I think this worked, thanks! Aris Medina URL meetingsClosed   Amelia   Updated May 15, 2020 at 6:35pm   4 Most recent comment from [deleted]:Hello Aris, I see. Unfortunately, that isn't possible with the Amelia's current built-in features. But I will forward it to the development team so they can check out if it can be achieve ... Jan Riedel Manager can't delete attendeesClosed   Amelia   Updated May 15, 2020 at 6:31pm   2 Most recent comment from [deleted]:Hello Jan, No, that is not a bug. Amelia Manager doesn't have permissions to delete anything in Amelia, you can read about the user roles and their permissions here. There are some permissions ... Noria SOUMBOU shortcode note working with elementorClosed   Amelia   Updated May 15, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Noria, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and res ... Jesse Lavender Amelia not showing via shortcodeClosed   Amelia   Updated May 15, 2020 at 2:27pm   4 Most recent comment from [deleted]:Hello Jesse, Thank you. No worries. Could you please tell me have you tried deactivating your other plugins to see if it is maybe a conflict with one of them? Please provide me a temporary WP-admi ... Arlene Calendar FormattingClosed   Amelia   Updated May 15, 2020 at 1:31pm   2 Most recent comment from [deleted]:Hello Arlene, Thank you for your purchase. When you create a service that has a maximum capacity greater than 1 you can choose if you want this option Bringing anyone with you to be enabled or disab ... Bérengère GODÉ Redirection Calendrier après paiement WooCommerceClosed   Amelia   Updated May 15, 2020 at 12:25pm   9 Most recent comment from Aleksandar Vuković:Ah, I see NabilThank you for helping me out.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.