We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Magallanes notifications not workingClosed   Amelia   Updated May 19, 2020 at 1:18pm   3 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Glad to hear that you found a solution and sorry for not reaching you sooner.If you have any more questions feel free to open a new ticket, we will gladly help.Bes ... Mitchell Cuddie Timezone SwitchClosed   Amelia   Updated May 19, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Mitchell Cuddie, Thank you for your purchase. Unfortunately, when you change the timezone setting you need to manually change the date/time for the appointments if it isn't correct (the ... Pavel Kamburov Issue with email notificationsClosed   Amelia   Updated May 19, 2020 at 5:49pm   10 Most recent comment from Pavel Kamburov:Hello again,It seems my server was using an older version of PHP. After updating to a newer one, I am now able to send test email notifications. You can close this ticket as it is now resolved.Thank y ... Cantaut link in customer notification by emailClosed   Amelia   Updated May 19, 2020 at 12:31pm   6 Most recent comment from [deleted]:Hello Sébastian, I see now, thank you for the video. Unfortunately, it isn't possible to link the notifications to the uploads folder in your WordPress. You can only put a link to an actual w ... Seedgrow d.o.o Problem with multilanguage and discountsClosed   Amelia   Updated May 19, 2020 at 11:08am   4 Most recent comment from Miloš Jovanović:Hi Boris, Aleksandar is out offfice so I will help you out. Unfortunately we do not have discount option in the plugin, but maybe you can use coupons. Could you please check out the Coupons option? ... Phil Engsberg Email ConsolidationClosed   Amelia   Updated May 19, 2020 at 10:21am   2 Most recent comment from [deleted]:Hello Phil, You are welcome. Yes, you understood that well. Unfortunately, there isn't a possibility to merge these emails in one since they are all coming from different sources, like you ex ... Antony CalandarClosed   Amelia   Updated May 19, 2020 at 6:06am   3 Most recent comment from Antony:Thank you for your answer. Best regards Antony Antony Question textClosed   Amelia   Updated May 19, 2020 at 6:06am   5 Most recent comment from Antony:Thank you for your answer.Best regardsAntony Nishant Raj Rayzorpay and other payment supportClosed   Amelia   Updated May 19, 2020 at 1:37am   3 Most recent comment from Nishant Raj:Thank you.i will take the survey. David Kutcher Amelia zoom integrationClosed   Amelia   Updated May 18, 2020 at 5:31pm   6 Most recent comment from [deleted]:Hello David, I know that they made some changes regarding the links and passwords recently. Unfortunately, at the moment, like I said,  we don't have passwords for Zoom meetings in Amelia, on ... Pavel Kamburov Issue with email notificationsClosed   Amelia   Updated May 18, 2020 at 4:24pm   2 Most recent comment from [deleted]:Hello Pavel, I see you've opened another ticket for the same issue and my colleague responded and I see you sent login credentials there, so we can continue resolving this issue there. Thank ... Karabo Amelia not showing FinanceClosed   Amelia   Updated May 18, 2020 at 3:24pm   3 Most recent comment from [deleted]:Hello Karabo, Unfortunately, it is not possible to set the status of the payments for on-site appointments to be changed automatically in Amelia with its current built-in features. When the paymen ... Christian Step 2 of booking not being initiatedClosed   Amelia   Updated May 18, 2020 at 2:21pm   2 Most recent comment from Miloš Jovanović:Hi Christian,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please check in the Amelia settings General settings, and is there any URL in field Redirect ... Sérgio Pereira EmployeesClosed   Amelia   Updated May 18, 2020 at 2:06pm   9 Most recent comment from Miloš Jovanović:Hi Sérgio,Aleksandar is out of office so I will help you.Sorry for late response, we are not working on weekends.The refund request can take to 3 working days, so you should receive the refund.Best ... Marius Hide „Capacity“ in descriptionClosed   Amelia   Updated May 18, 2020 at 12:58pm   6 Most recent comment from [deleted]:You are welcome, HenrietteGlad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.