We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Romualdo Cumagun I need help installing ameliaClosed   Amelia   Updated August 31, 2020 at 1:21pm   2 Most recent comment from [deleted]:Hello Jose Romualdo Cumagun, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. Could you please tell me do you have any errors regarding Amelia in ... FirstView Frontend BookingsClosed   Amelia   Updated August 31, 2020 at 12:59pm   5 Most recent comment from Aleksandar Vuković:Alright, then, FirstViewThis ticket will be closed. Stacy Zemon EmployeesClosed   Amelia   Updated August 31, 2020 at 12:27pm   2 Most recent comment from [deleted]:Hello Stacy Zemon, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. Could you please tell me have you created some test bookings or accessed the em ... Jose Romualdo Cumagun ERROR READING INSTALLATIONClosed   Amelia   Updated August 31, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello Jose Romualdo"Amelia Calendar Essential Shortcodes" and "Amelia Shortcode Extended" are not plugins developed by us, but by third party developers.We're not familiar with them, so there� ... Bob Jones Calendar times are way offClosed   Amelia   Updated August 31, 2020 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello BobIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If yo ... Eric Embacher Error on front end when displaying calendarClosed   Amelia   Updated August 31, 2020 at 11:55am   8 Most recent comment from [deleted]:Apologies for replying a bit later, we don't work on weekends. Some caching plugins can block Amelia scripts for some reason, and because of this you need to exclude them from caching in order t ... Luisa TechnicalClosed   Amelia   Updated August 31, 2020 at 11:33am   2 Most recent comment from [deleted]:Hello Luisa, Apologies for replying a bit later, we don't work on weekends. There is a Customer front-end panel, so customers can login there and manage their appointments (cancel or reschedul ... Angela Hines Adding multiple serviceClosed   Amelia   Updated August 31, 2020 at 11:29am   2 Most recent comment from [deleted]:Hello Angela, Apologies for replying a bit later, we don't work on weekends. There isn't a possibility of booking multiple services at once in Amelia with its current built-in features, u ... miraki_studios Booking System NOT Loading for ClientsClosed   Amelia   Updated August 31, 2020 at 11:27am   6 Most recent comment from [deleted]:Apologies for replying a bit later, we don't work on weekends. Thank you for the credentials. As I can see everything is set properly in Amelia, but you get the 403 forbidden error when Amelia ... Axel add sms / mail notificationClosed   Amelia   Updated August 31, 2020 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello AxelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add it as a feature suggestion on this pag ... Maya Limiting the class timesClosed   Amelia   Updated August 31, 2020 at 10:39am   4 Most recent comment from [deleted]:You are welcome, Maya. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Graham Refresh calendarClosed   Amelia   Updated August 31, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello GrahamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add this as a feature suggestion on this ... Dennis Greeven font colors on customer panel after update 3.9.1Closed   Amelia   Updated August 31, 2020 at 10:31am   9 Most recent comment from Aleksandar Vuković:Thanks for your help DennisDylan, I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luisa DesignClosed   Amelia   Updated August 31, 2020 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello LuisaThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POE ... Justin Wiles Customers incorrectly being rejectedClosed   Amelia   Updated August 31, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello JustinIf they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.There are no triggers ...