As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Unitkom Need to block applicant that has already book an appointment but not yet finishedClosed   Amelia   Updated September 11, 2020 at 11:56am   8 Most recent comment from [deleted]:Hi Iqbal M., Yes, that is probably because of the number of appointments that you have on the page, as the loading depends on the data, website , server response, etc. You can shorten the date rang ... Humaid Feature inquiry (verifications)Closed   Amelia   Updated September 11, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello HumaidI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestions, though.  I'll forward th ... Arman Mehrjoo Stripe IntegrationClosed   Amelia   Updated September 11, 2020 at 11:40am   17 Most recent comment from Aleksandar Vuković:Hi again ArmanThis is a new functionality, and it will be added to our development team's tasks for future updates. At the moment, forwarding this info is not easy to achieve.You would either nee ... Megan calendar viewClosed   Amelia   Updated September 11, 2020 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello MeganI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I'll forward this to our development team again, but I&# ... Sheldon Harding Phone Number FieldClosed   Amelia   Updated September 11, 2020 at 10:32am   4 Most recent comment from Aleksandar Vuković:I see, Sheldon, thanksI forwarded the complaint to them yesterday, and they said there are some other countries that experience the same issue (Barbados, Jamaica, Bermuda), so they are aware of the ... Raphael Nordier Save Loco translationClosed   Amelia   Updated September 11, 2020 at 9:59am   8 Most recent comment from Aleksandar Vuković:Hi again RaphaëlI'm sorry you're not satisfied with the current functions of the plugin, but that's how it is at the moment. We're developing the plugin every day, and new feature ... Pleasance Brown having trouble adding employees on my wordpress websiteClosed   Amelia   Updated September 11, 2020 at 9:48am   4 Most recent comment from [deleted]: It can be that , if you tested booking or accessed the panels while logged in to the WordPress back-end as an admin, another role was added to your user - customer or employee - so you have now mixe ... Nur Ain Merging Access to panel/account pageClosed   Amelia   Updated September 11, 2020 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello Nur AinAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in ... Tod Eltzroth PM displays as AMClosed   Amelia   Updated September 11, 2020 at 9:14am   2 Most recent comment from Aleksandar Vuković:Hello TodHi nevetsnl, Thank you for the purchase. You can change Date and Time formats on the WordPress Settings and that will be applied in Amelia as well. Please take a look at this documentation ... linkbm Employee Set UpClosed   Amelia   Updated September 11, 2020 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello linkbmI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One employee can only have one email address assigned to him, ... Alvaro Moreno Events and appointments searchClosed   Amelia   Updated September 11, 2020 at 8:29am   7 Most recent comment from [deleted]:Glad to see you managed to achieve what you need, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. sathish Calendar is not visible on frontendClosed   Amelia   Updated September 11, 2020 at 8:21am   4 Most recent comment from [deleted]:Glad to see that the issue is gone, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Craig Taylor Function of pluginClosed   Amelia   Updated September 11, 2020 at 6:54am   3 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase.Unfortunately we don't provide live support, so phone, Zoom, Skype, TeamViewer, etc calls are not possible.1. If one notification works, they should all wor ... Lukas Huggenberg change Events to Courses?Closed   Amelia   Updated September 10, 2020 at 9:11pm   3 Most recent comment from Aleksandar Vuković:Hello LukasI'm glad to hear you were able to change this with Loco Translate.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Betrand Comte ACCOUT CREATION FROM CLIENT SIDEClosed   Amelia   Updated September 10, 2020 at 8:54pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BetrandIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.