We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ahmad Abdullahi Ahmad Elementor Pop-UpClosed   Amelia   Updated August 28, 2020 at 2:21pm   4 Most recent comment from [deleted]:Hello Helgi, Could you please tell me have you updated Amelia to 2.9.1 ? You need to have this version. The shortcodes are not OK as I can see, they should be like [ameliabooking service=3 trigger=bu ... Slava Baranskyi Time demonstrationClosed   Amelia   Updated August 28, 2020 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello SlavaThere was a bug with the Employee panel in v2.8Please update the plugin to v2.9.1, and the issue should be resolved. Please don't forget to clear cache from your website once you do th ... Siddharth Uploading and sharing documentsClosed   Amelia   Updated August 28, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hello Sid, Thank you for your purchase. It isn't possible for employees to send documents to customers via Amelia, or add them to the Customer panel with the plugin's built-in features, un ... Mat Automatic appointment deletionClosed   Amelia   Updated August 28, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Mat, That isn't possible in Amelia with its current built-in features, unfortunately. There isn't an option for automatically deleting appoointments, they can be deleted only manuall ... Miriam Michalak Add Calendar buttonClosed   Amelia   Updated August 28, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Miriam, Unfortunately, there isn't a possibility for the Add to calendar option if you use WooCommerce integration in Amelia. We have this feature request in our list and I will add your ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 28, 2020 at 11:58am   6 Most recent comment from [deleted]:Thank you for letting us know, Neil. I will forward this to our developers so they can check it out. Please let us know of the outcome. Keiran Snowe Google maps/LocationClosed   Amelia   Updated August 28, 2020 at 11:16am   12 Most recent comment from Aleksandar Vuković:Hello KeiranPlease note that we do not provide live support. Our working hours are from 10:00 - 17:00 CET, Mon - Fri, and we respond to tickets in the order in which they arrive.1. You can't add ... Fausto Marzo EventsClosed   Amelia   Updated August 28, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello FaustoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would be a good feature, though ... Jo Sellers Remembering customersClosed   Amelia   Updated August 28, 2020 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello JoThank you for your purchase.The only way the plugin can save your customer's details for next bookings would be if you enable "Automatically create Amelia Customer user" in Amelia Setting ... clmnt wp cron event disappear sms notificationClosed   Amelia   Updated August 28, 2020 at 9:44am   3 Most recent comment from Aleksandar Vuković:Hello clmntI'm sorry to hear about this, but nothing has been changed in Amelia in this regard.I just checked our cron jobs, and they are still in place, so I really cannot tell why the event wa ... Kennet Jansson Booking made backendClosed   Amelia   Updated August 28, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello KenWhen someone is booking from front-end, they're not actually booking a new appointment. They are adding themselves to an existing appointment.So, that's the logic you need to use in ... Derek Burton AppointmentsClosed   Amelia   Updated August 28, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello DerekIf your employee is connected to the Google Calendar, and you enabled "Remove Google Calendar busy slots" in Amelia settings/Integrations/Google Calendar, you can simply create a busy event ... Richard Shok Amelia IEClosed   Amelia   Updated August 28, 2020 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello RichardThe form loads quite well if you check our demo sites. For example https://sports.wpamelia.com/So, the issue on your website is probably caused by something else. Probably a conflict eit ... Marvin Kicha Time of Employee Panel Appointment differs from WP Amelia Appointment TimeClosed   Amelia   Updated August 28, 2020 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello MarvinPlease update the plugin to v2.9.1, and the issue will be resolved.We had an issue with employee's panel in v2.8. nalou nali EmailClosed   Amelia   Updated August 28, 2020 at 7:55am   2 Most recent comment from [deleted]:Hello nalou nali , Could you please tell me have you changed anything in Amelia or on your website? Maybe added some plugin, changed some settings or something like that? What Mail Service option have ...