As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Bob Jones Creating Dashboard PageClosed   Amelia   Updated September 7, 2020 at 8:01am   4 Most recent comment from [deleted]:Hello Bob, Apologies for replying a bit later, we don't work on weekends.I said it isn't possible in Amelia, meant with its built-in features, and that would require some customization (our ... Sarah Doman Connecting Woocommerce customers and Amelia customers, so we can have one 'my account area'.Closed   Amelia   Updated September 7, 2020 at 7:40am   2 Most recent comment from [deleted]:Hello Sarah Doman,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.There isn't a possibility for that in Amelia with its current built-in featur ... Pattie Custom Label Name ChangeClosed   Amelia   Updated September 7, 2020 at 7:20am   2 Most recent comment from [deleted]:HellO Pattie, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.1) There isn't a possibility for multiple prices for events/services in Amelia, ... Tammy Poppel Pre-Existing AppointmentsClosed   Amelia   Updated September 4, 2020 at 8:35pm   2 Most recent comment from Aleksandar Vuković:Hello TammyIf I understood you correctly, you have appointments that have not been created in Amelia, and you need to create them, or simply block those hours?If that's true, you can create appo ... Luisa SchedulingClosed   Amelia   Updated September 4, 2020 at 8:24pm   2 Most recent comment from Aleksandar Vuković:Hello LuisaWe reported this issue to our development team yesterday, and we hope they'll be able to fix it for our next update.At the moment, we don't have a workaround for the issue. thiago Create automatically Amelia CustumerClosed   Amelia   Updated September 4, 2020 at 3:37pm   7 Most recent comment from [deleted]:Hello Thiago, You are welcome. You can't change the placeholder, and you need to add it from the list. You can't add the URL of the page as it won't connect the customer that is book ... Caroline Leroux Buffer timeClosed   Amelia   Updated September 4, 2020 at 2:44pm   2 Most recent comment from [deleted]:Hello Caroline, Thank you for your purchase. You need to change the Default time slot step option in Amelia -> Settings -> General to 30 min and you will be able to create buffer times that long. ... Florent Moriniere Google syncClosed   Amelia   Updated September 4, 2020 at 1:58pm   6 Most recent comment from Aleksandar Vuković:You're welcome, FlorentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanjay Payment method sowing Credit card onlyClosed   Amelia   Updated September 4, 2020 at 1:33pm   9 Most recent comment from Aleksandar Vuković:Hello SanjayPeople cannot register with Amelia. Their customer profiles are created once they book an appointment.You only need to send them the URL of the customer panel, and they will generate their ... Andrew Incorrect service price in notification emailClosed   Amelia   Updated September 4, 2020 at 1:19pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase.Unfortunately, we have a bug with this. Our developers are aware of the issue, and it should be fixed with the next update. Sanchayita WebhooksClosed   Amelia   Updated September 4, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hello We don't have other documentation for the Web hooks unfortunately. The file that is dealing with this data/hook sent from Amelia is this one:  src/Application/Services/WebHook/WebHookA ... Steve Coupland Front End Booking FormClosed   Amelia   Updated September 4, 2020 at 12:19pm   5 Most recent comment from Aleksandar Vuković:Hello SteveI'm glad to see you found where to enter custom CSS.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanchayita Latest updateClosed   Amelia   Updated September 4, 2020 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaYou can see the change log on this page. The current version is 2.9.1When you activate your purchase code in Amelia settings/Activation, you should be able to update it in Dashboard/U ... Bob Jones Messed up customer panelClosed   Amelia   Updated September 4, 2020 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello BobI don't see any screenshots in your response.We don't have any documentation about this, but if you can point me to the page, and show me what needs to be changed, I'll gladly ... John Repeat Appointment Default SelectedClosed   Amelia   Updated September 4, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello JohnUnfortunately, not yet.I forwarded this suggestion to our developers a few times already, and I'll do it again, but I'll kindly ask you to add it as a feature suggestion on this ...