As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Sanjay Amelia Employee Panel not appearingClosed   Amelia   Updated September 15, 2020 at 8:08am   4 Most recent comment from Aleksandar Vuković:Hello again SanjayYou're welcome.Unfortunately, employees can't see the attachments from the front-end panel yet. We have that planned for the future, but at the moment it is not possible.Th ... Rene Baas One employee working at different locationsClosed   Amelia   Updated September 14, 2020 at 3:53pm   2 Most recent comment from [deleted]:Hello Rene, You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours tab y ... James Rowlands Time zone issues.Closed   Amelia   Updated September 14, 2020 at 3:45pm   18 Most recent comment from [deleted]:You are welcome, James. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dennis Greeven Multi day event bookable after first dateClosed   Amelia   Updated September 14, 2020 at 3:44pm   4 Most recent comment from [deleted]:Hi Dennis, You are welcome. Thank you for the explanation but I still can't reproduce that on our website. If I set an eveent with more dates, and leave the Bookings closes when event starts c ... Gauranga Magriplis Notifications - Service ExtrasClosed   Amelia   Updated September 14, 2020 at 2:47pm   2 Most recent comment from [deleted]:Hello Gauranga Magriplis, You would need to add all of the Extras placeholders to the email notifications in Amelia in order to get these information in the emails. There isn't a possibility o ... jose c ocasio full access is not availableClosed   Amelia   Updated September 14, 2020 at 2:25pm   2 Most recent comment from [deleted]:Hello jose c ocasio, Could you please tell me have you enabled WooCommerce in Amelia -> Settings -> Payments? https://wpamelia.com/woocommerce-integration/If yes, do you have Cart and Checkout WooC ... Bob Jones How client can book another appointmentClosed   Amelia   Updated September 14, 2020 at 2:15pm   7 Most recent comment from [deleted]:Hello Bob,  Like Laurent mentioned, if you have the option to automatically create Amelia customer users  enabled, one of the emails customers receive is from WordPress with the login information.  ... Bob Jones Severe problems with Notification Test MessagesClosed   Amelia   Updated September 14, 2020 at 1:46pm   4 Most recent comment from [deleted]:Hello Bob, So, like Laurent said, and as I mentioned in the other ticket, the Test email option on the Amelia -> Notifications is mostly there for you to check whether the email notifications are s ... Bob Jones Cannot change appointment statusClosed   Amelia   Updated September 14, 2020 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello BobI can't replicate that issue locally.Can you check the privileges you enabled for your employees in Amelia Settings/Roles settings/Employee? Singleton 15-minute appointmentsClosed   Amelia   Updated September 14, 2020 at 9:50am   2 Most recent comment from [deleted]:Hello Singleton, Apologies for replying a bit later, we don't work on weekends. You need to change the time interval for the option Default time slot step in Amelia -> Settings -> General to 1 ... Maya FunctionalityClosed   Amelia   Updated September 14, 2020 at 9:22am   4 Most recent comment from [deleted]:You are welcome, Maya. Glad to see that, thank you for letting me know If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Vincent Displaying booked lesson time slotsClosed   Amelia   Updated September 14, 2020 at 9:22am   4 Most recent comment from [deleted]:You are welcome, Vincent. Glad to see that, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ursula Paulus Google KalenderClosed   Amelia   Updated September 14, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Ursula Paulus,Apologies for replying a bit later, we don't work on weekends. There isn't a possibility for connecting Amelia employees to more Google calendars in Amelia, unfortunate ... Daniel Chye Change Employee StatusClosed   Amelia   Updated September 14, 2020 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase.The employee's status shows as "Away" if you're viewing the employee's profile outside his working hours. So, if the employee works from 09 - 17h ... Leyla musleh Problem with different schedulesClosed   Amelia   Updated September 14, 2020 at 8:44am   4 Most recent comment from Aleksandar Vuković:You're welcome, turistasIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.