As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ushir Shah Custom field for booking serviceClosed   Amelia   Updated September 16, 2020 at 10:42am   6 Most recent comment from Miloš Jovanović:Hi Ushir,No problem, glad to be able to help. DREAMCRAFT Limit Phone Number Column to 10 DigitsClosed   Amelia   Updated September 16, 2020 at 10:28am   2 Most recent comment from Miloš Jovanović:Hi DREAMCRAFT,Thank you for your purchase.Unfortunately there is no option at the moment to limit the field with how many characters that you can enter.But you can see the format of the phone for cou ... Carole Soule How can I bypass Woocommerce?Closed   Amelia   Updated September 16, 2020 at 10:23am   8 Most recent comment from Aleksandar Vuković:Hi CaroleThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde not display "cancelled" and "closed" eventsClosed   Amelia   Updated September 16, 2020 at 9:16am   4 Most recent comment from Miloš Jovanović:Hi Gerlinde,Glad to be able to help.Have a great day! Ushir Shah Plugin Cannot UpdateClosed   Amelia   Updated September 15, 2020 at 2:32pm   15 Most recent comment from Ushir Shah:Thanks its all sorted for now. Thank you for your reply.  Dakotah Amelia - Group of PeopleClosed   Amelia   Updated September 15, 2020 at 1:52pm   5 Most recent comment from Aleksandar Vuković:Hello again DakotahUnfortunately, we don't have a feature like that.Two employees cannot be assigned to the same appointment, and multiple people are only available as customers if your service c ... Zouheir B Using locqlwp from FlywheelClosed   Amelia   Updated September 15, 2020 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Zouheir All domains are being registered as valid domains if you activate the purchase code, even local environments.If you activate the code on a localhost, you will use one of the 3 domains ... Mehmet Soysal Setting up recurring appointments in backendClosed   Amelia   Updated September 15, 2020 at 1:19pm   3 Most recent comment from Mehmet Soysal:Great thanks for your answer.  Richard Edit notification emailsClosed   Amelia   Updated September 15, 2020 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello RichardI'm not sure I understand what you mean.You cannot edit the placeholders. They are generated by the plugin.You also said you can see " Show Email Placeholders" button, so I don ... Unions NSW can't see country flag on mobile fieldClosed   Amelia   Updated September 15, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello MichelleIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.You can add this CSS on the page: inp ... Alena Salamonová Sorting customers by surnameClosed   Amelia   Updated September 15, 2020 at 9:39am   2 Most recent comment from Miloš Jovanović:Hi Alena,Thank you for your purchase.Sorry to disappoint you but unfortunately this is not possible at the moment, only by name and last appointment. Shannon Payne Booking QuestionnaireClosed   Amelia   Updated September 15, 2020 at 9:32am   2 Most recent comment from Miloš Jovanović:Hi Shannon,Thank you for your purchase.At the moment only 1 template is allowed for the notifications, and there is no option to have different templates based on the service.We are aware of this and ... Leah EventsClosed   Amelia   Updated September 15, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello LeahI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you would need to create two separate events for ... Thomas Sudbury CustomersClosed   Amelia   Updated September 15, 2020 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There are no user-based limitation ... Iftikhar Existing CustomersClosed   Amelia   Updated September 15, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello IftikharThank you for your purchase.If the message says the email is already being used, they need to use the same name and last name as they used the first time.You can also disable "Check cust ...