We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Borja Fernández Lestón ConfigurationClosed   Amelia   Updated August 31, 2020 at 9:02am   4 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ursula Paulus User-defined fields.Closed   Amelia   Updated August 31, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Ursula Paulus, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. You need to add the placeholders for the Custom fields to the Email notificat ... Elie Samuel how a customer can register on my site from the front end ?Closed   Amelia   Updated August 31, 2020 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello ElieThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Customers have their profiles create ... Stine Bjerregaard Continue button missing ..Closed   Amelia   Updated August 31, 2020 at 8:22am   6 Most recent comment from [deleted]:You are welcome, Stine. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dennis van den Berg Google CalendarClosed   Amelia   Updated August 31, 2020 at 8:18am   4 Most recent comment from [deleted]:You are welcome, Dennis. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Carlos Ricaño quit google mets linkClosed   Amelia   Updated August 31, 2020 at 8:12am   4 Most recent comment from Aleksandar Vuković:You're welcome, CarlosIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde monthly classesClosed   Amelia   Updated August 31, 2020 at 8:04am   4 Most recent comment from Aleksandar Vuković:You're welcome GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rez Email placeholder for total priceClosed   Amelia   Updated August 31, 2020 at 7:45am   4 Most recent comment from [deleted]:You are welcome, Rez. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Denis Invoices for my customerClosed   Amelia   Updated August 28, 2020 at 9:33pm   2 Most recent comment from Aleksandar Vuković:Hello DenisAt the moment, Amelia doesn't have anything that would allow you to create invoices.You would need to do that manually. Depending on the payment method you're using, you could do ... Jordon Can I get a link to a booking page for each individual service + employee?Closed   Amelia   Updated August 28, 2020 at 8:53pm   13 Most recent comment from Aleksandar Vuković:Hello JordonThank you for your feedback. I actually did not know that. Thank you!To use the popup, first verify you updated Amelia to v2.9.1You need to add an ID to the Edit button "ameliaPopUpButton" ... Sanjay Different category with same service, showing duplicate resultClosed   Amelia   Updated August 28, 2020 at 8:41pm   6 Most recent comment from Aleksandar Vuković:Hello SanjayThat's how the plugin works, and you cannot change it.Category is above Service. You are not repeating the same thing since "Child care" services are not the same as "Adult care" serv ... Ximena Booking Session for a groupClosed   Amelia   Updated August 28, 2020 at 8:39pm   4 Most recent comment from Aleksandar Vuković:You're welcome, XimenaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Keiran Snowe Location issuesClosed   Amelia   Updated August 28, 2020 at 8:21pm   2 Most recent comment from Aleksandar Vuković:Hello Keiran1. Since employees define availability of services, employees determine where they will take place. You need to assign your employees to the other location, and then you will see the servi ... Tom SugestionClosed   Amelia   Updated August 28, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Tom, You can only delete the payments for cancelled appointments on the Finance page manually with Amelia's current built-in features. I will add your feature requests to our list. If yo ... Luis Hide capacity eventClosed   Amelia   Updated August 28, 2020 at 2:23pm   2 Most recent comment from [deleted]:Hello Luis, There isn't a possibility for that in Amelia. You can only hide the capacity completely with custom CSS on the front-end if you want. If you want that you can try adding this format ...