As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Gauranga Magriplis Number of Additional Persons LabelClosed   Amelia   Updated September 8, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello GaurangaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We cannot change the logic of that option, but I will forwar ... Ezzat Makar Notifications time errorClosed   Amelia   Updated September 8, 2020 at 9:27am   2 Most recent comment from [deleted]:Hello Ezzat Makar , Thank you for your purchase. The timezone set in Amelia is the one you set in your WordPress General Settings, so please check if you set your City timezone in your WP settings ... GILLES HAUCHECORNE Multiple reservation text in FrenchClosed   Amelia   Updated September 8, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Gilles, Thank you for your purchase.  Strings can be changed using POEDIT or Loco Translate for example. If you want to use POEDIT then this is the instruction: 1. Download Amelia from  ... Scott Whiteley Work-hours not pulling the correct hoursClosed   Amelia   Updated September 8, 2020 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello ScottIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If ... Riccardo URGENT - New categories not showingClosed   Amelia   Updated September 7, 2020 at 9:25pm   2 Most recent comment from Aleksandar Vuković:Hello RiccardoThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. charlie EmployeesClosed   Amelia   Updated September 7, 2020 at 3:15pm   10 Most recent comment from [deleted]:You are welcome! Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ade Ajasa Number of PersonsClosed   Amelia   Updated September 7, 2020 at 1:54pm   2 Most recent comment from Aleksandar Vuković:Hello AdeThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POEDI ... Gustavo Checkout error with WoocommerceClosed   Amelia   Updated September 7, 2020 at 1:48pm   2 Most recent comment from [deleted]:Hello Gustavo, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.It seems like you haven't provided some mandatory field info in the form. Coul ... Ade Ajasa Linking events to custom fieldsClosed   Amelia   Updated September 7, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello Ade Ajasa, There isn't  a possibility of applying custom fields in the Edit modal of events , on the Events page, unfortunately. They can only be applied to events on the Customize page, ... Richard Hover over a day to preview time slotsClosed   Amelia   Updated September 7, 2020 at 11:08am   4 Most recent comment from [deleted]:You are welcome, Richard. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Smilingbo Design (front end) areas view is oddClosed   Amelia   Updated September 7, 2020 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello SmilingboThe space is reserved for when your customers select a date, the time slots appear below it, and when they select a time slot, a Continue button appears: Rik Denteneer Restricting selectable number of personsClosed   Amelia   Updated September 7, 2020 at 10:47am   8 Most recent comment from Aleksandar Vuković:Hello RikUnfortunately, if you're working with Services (Appointments), you can only see how many attendees are in an appointment by either clicking on it so it expands, or editing the appointmen ... laurine singaraud mistake in the french translationClosed   Amelia   Updated September 7, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello singaraudThank you for your purchase.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a ... Markus Issue with Employee Approval through front endClosed   Amelia   Updated September 7, 2020 at 8:59am   8 Most recent comment from [deleted]:Hi Markus, Apologies for replying a bit later, we don't work on weekends.Glad to see the issue is gone, thank you for letting us know. The panels can't behave well if you are accessing the ... Phil Namdar Sending InvoiceClosed   Amelia   Updated September 7, 2020 at 8:41am   2 Most recent comment from [deleted]:Hello Phil, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility for customers paying with PayPal or Stripe after they booked an appointment in Amelia wit ...