Hello TONTALE

If you don't want your customers to have a WordPress user profile created when they book, go to Amelia settings/Roles/Customer and deactivate "Automatically create Amelia Customer user".

If you don't want them to have a profile with which they can access the Front-end Customer Panel, you simply don't enable that option in Roles/Customer settings.

Then, in the email template add %appointment_cancel_url% placeholder, and a URL with a cancellation token will be sent to them. You can add it as a hyperlink by adding some text, like:

CLICK HERE

Highlight that text, and click on the chain icon in top right of the email menu, and add the placeholder in there (%appointment_cancel_url%).

If you want to show them a page saying "You successfully cancelled the appointment", you need to create that page first, and then add it in its corresponding field in Amelia's General settings.

Hello again TONTALE

You don't need to forward the URL. Like I said, add %appointment_cancel_url% placeholder, and a URL with a cancellation token will be sent to them, so the placeholder itself is an automatically generated URL link.

Test it like this, and it will work.

Hello again

We've had an issue with Cancellation URL in Amelia 3.0.1, so can you please update the plugin to v3.0.2, and the issue should be resolved?

As for your other question. Services are offered based on your employee's working hours, so if you wish to offer a service on a specific day, at a specific time, you need to add a Special Day to your employee, where he will work only on that service, at that time.