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Public Tickets

Sharon Kelly ICal - Add to CalendarClosed   Amelia   Updated July 31, 2020 at 8:09am   4 Most recent comment from Aleksandar Vuković:Hi again SharonHave you checked your iCal settings?There were some time zone issues when it comes to the Employee panel, and that will be fixed with the next update, scheduled for next week, so if you ... Derek Burton PaypalClosed   Amelia   Updated July 31, 2020 at 8:07am   4 Most recent comment from [deleted]:Hello Derek, When you create the API in PayPal you just copy the Client ID and Secret from PayPal and paste them to the corresponding fields in Amelia -> Settings -> PayPal (just enable PayPal first) ... Rory Finch Buffer time after an initial service completesClosed   Amelia   Updated July 31, 2020 at 7:31am   4 Most recent comment from [deleted]:Hello Rory, Glad to see that the issue is resolved. Thank you for letting me knowYou are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Adrian smtpClosed   Amelia   Updated July 30, 2020 at 8:22pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianThank you for your purchase, and sorry to hear you're having issues.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd pa ... Ramiro reservations shows different time on employee panelClosed   Amelia   Updated July 30, 2020 at 7:26pm   5 Most recent comment from Aleksandar Vuković:You're welcome RamiroIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fernando Rodriguez Rivera amelia does not workClosed   Amelia   Updated July 30, 2020 at 7:18pm   2 Most recent comment from Aleksandar Vuković:Hello FernandoI am not sure what's going on.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s t ... ishana Employee Panel is displaying blankClosed   Amelia   Updated July 30, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello ishana, Could you please tell me are you logging in with one of your employee's credentials to the panel? I saw you have another issue with not being able to create employees, so could yo ... Stine Bjerregaard How to remove 'Add more persons' feature in eventsClosed   Amelia   Updated July 30, 2020 at 2:50pm   2 Most recent comment from Aleksandar Vuković:Hello StineI am sorry to disappoint you, but unfortunately, the only workaround for this would be to hide it with custom CSS.If you decide to go for that option, please use this: div:nth-child(2) > d ... Aaron Kerr Duplicate Cart and CheckoutClosed   Amelia   Updated July 30, 2020 at 2:16pm   14 Most recent comment from Aleksandar Vuković:Hi again AaronUnfortunately, our development team couldn't do anything with the FTP export. They moved the database, plugins and the theme, but we do not see duplicate cart or checkout.There is p ... ishana Unable to create more employeesClosed   Amelia   Updated July 30, 2020 at 1:21pm   2 Most recent comment from [deleted]:Hello ishana, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugi ... Fernando Rodriguez Rivera amelia does not activate activation is grayed outClosed   Amelia   Updated July 30, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Fernando, Could you please send screenshots of the exact issue - where these settings are greyed out? As on the screenshot you sent me everything looks OK. Chris Spatgen Booking TimesClosed   Amelia   Updated July 30, 2020 at 12:44pm   3 Most recent comment from [deleted]:Hello Crhis, Thank you for your purchase. Glad to see you managed to find a solution to the issue you had. Thank you for letting us know. Yes, the available time slots are set by configuring the e ... Marius Feature Request/ Support: Form with slect for genderClosed   Amelia   Updated July 30, 2020 at 12:16pm   4 Most recent comment from Aleksandar Vuković:Hello MariusOf course. I have just forwarded your suggestions to our development team, and I hope they'll be able to add this soon. ishana Transfer SMS balanceClosed   Amelia   Updated July 30, 2020 at 12:14pm   4 Most recent comment from [deleted]:Hello ishana, Thank you. We transferred your SMS balance to your admin mail. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sajid Mujtaba How to let the customer select the custom durationClosed   Amelia   Updated July 30, 2020 at 11:04am   2 Most recent comment from [deleted]:Hello Sajid Mujtaba, Like you mentioned, the duration of the service is set when you create them, and can't be dynamical - customer's themselves can't choose the duration - in Amelia wi ...