We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ahmet Kapici plugin runs very slowClosed   Amelia   Updated January 20, 2021 at 4:02pm   5 Most recent comment from Ahmet Kapici:Hi,Thank you. I will contact them and leave a post here if I have a progress. Marcin Minimum time required before bookingClosed   Amelia   Updated January 20, 2021 at 3:22pm   2 Most recent comment from Miloš Jovanović:Hi Marcin,Thank you for your purchase.Sorry to disappoint you but at the moment it is not possible to activate this only for the first participant.These settings are global one for all the participan ... Jeff event sighn upClosed   Amelia   Updated January 20, 2021 at 3:09pm   2 Most recent comment from [deleted]:Hi Jeff,I have tried this out on our end and we do not have such problem.User can sign up to as many different events as he wants but booking one by one. Daniel Zoom events not created for all periodsClosed   Amelia   Updated January 20, 2021 at 2:56pm   4 Most recent comment from Miloš Jovanović:HI Marcin,I spoke to our developer team, and at the moment the only solution for this case is the customization of the plugin.It probably can be done with some custom work, but our developers are ver ... BRUCE YOUNG attendeesClosed   Amelia   Updated January 20, 2021 at 2:45pm   2 Most recent comment from Miloš Jovanović:Hi BRUCE,Thank you for your purchase.Glad to hear that you like using our plugin.Well the only way to see the attendees that are coming to Events is to go to Events page and then based on the date cl ... Daniel Schindlower Avoid mail with login detailsClosed   Amelia   Updated January 20, 2021 at 2:17pm   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.If you disable this then new customers will not get the Amelia Customer role, so you will need to see which new customer is and then manually or with that other ... Sam Connecting to Emplyee Google/Outlook CalendarClosed   Amelia   Updated January 20, 2021 at 1:43pm   2 Most recent comment from Miloš Jovanović:Hi Sam,Thank you for your purchase.In order to connect your employees to Google calendar you need to gave them access to the backend, so they can click on that button and connect the calendar sync. Jrm57 Don’t synchronize with calendarClosed   Amelia   Updated January 20, 2021 at 12:51pm   5 Most recent comment from Aleksandar Vuković:Hello again JeremyThat does sound strange. There were some bugs in v3.0.1, but I don't recall hearing about anything similar.We released version 3.0.2 yesterday, so can you please update the plu ... TONTALE Suggestion of designClosed   Amelia   Updated January 20, 2021 at 12:35pm   2 Most recent comment from Miloš Jovanović:Hi TONTALE,Thank you for you purchase and for your feedback.I will forward this link to our team, but from the first look of it I see that there are some elements that we will include for the next bo ... Anna Addoms Step-by-Step Booking Showing Up wonkyClosed   Amelia   Updated January 20, 2021 at 12:11pm   4 Most recent comment from Miloš Jovanović:HI Anna,You are welcome. I am glad that now everything is working fine and that Marija helped you. If you have any more issues or questions feel free to open a new ticket, we will gladly help. I’d ... Zachary Matar How to open in a pop upClosed   Amelia   Updated January 20, 2021 at 12:05pm   2 Most recent comment from Aleksandar Vuković:Hello ZacharyWe added a shortcode for the popup - it needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up (for ex ... fallonphotography2 Calendar sync not working in AmeliaClosed   Amelia   Updated January 20, 2021 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello PatrickIf you enabled "Remove Google Calendar Busy Slots", and you have a lot of events created in your Google Calendar, it may be that Amelia reached the limit it's supposed to pull from G ... Lohan VLAMINCK Form controlsClosed   Amelia   Updated January 20, 2021 at 10:21am   3 Most recent comment from Lohan VLAMINCK:Thanks Kirby New Customer dataClosed   Amelia   Updated January 20, 2021 at 10:18am   5 Most recent comment from Aleksandar Vuković:Hello KirbyAmelia doesn't have a registration form. Since it's a booking plugin, all your customers need to book something in order to have their account in Amelia created. That's how t ... Martins Tiltins Infinite loading screenClosed   Amelia   Updated January 20, 2021 at 9:45am   4 Most recent comment from Aleksandar Vuković:Hello again MartinsThanks for your support. 70.000 users trying to book an event is pretty extreme and I believe we never had a use-case like this.I will forward the suggestion to add an error notif ...