As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Francisco Cantero New services not showing up in AmeliaClosed   Amelia   Updated January 29, 2021 at 4:04pm   12 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome, Francisco. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marko Kuzio Access to Amelia Backend for WP Editor RoleClosed   Amelia   Updated January 29, 2021 at 3:54pm   2 Most recent comment from [deleted]:Hello Marko Kuzio,There aren't hooks and filters for that in Amelia, unfortunately. You would need to customize the plugin to achieve that. So, this could be achieved probably only with a plugin ... Julie Farell Can't get multiple locations to showClosed   Amelia   Updated January 29, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hello Julie Farell, Thank you for your purchase. You need to assign the locations to the employees in order to have them on the front-end.  You can set your employees to work on different locations ... David legrand Google Calendar Integration : No appointmentsClosed   Amelia   Updated January 29, 2021 at 3:17pm   4 Most recent comment from [deleted]:Hello David, Thank you for your purchase. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. Maybe the upload wasn't successfully done, if you enc ... Daniel NGOUBE Amelia is not working correctlyClosed   Amelia   Updated January 29, 2021 at 2:59pm   3 Most recent comment from Aleksandar Vuković:Hello Daniel and MichaelHow much data is being loaded on the page where Amelia is? The plugin generally works fine, but if you're on a shared hosting, you can face issues like long loading time ... Simon Lobo Customer phone not coming through...Closed   Amelia   Updated January 29, 2021 at 2:25pm   3 Most recent comment from [deleted]:Hello Simon Lobo,Could you please tell me have you checked whether the customer has a phone number saved in Amelia, you can check that on the Customers page? If someone is booking while logged in t ... Oto Marabel instalationClosed   Amelia   Updated January 29, 2021 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello OtoThank you for your purchase.The plugin works fine with WP 5.6. What you see here is most likely a conflict with another plugin's vue.js files.Please deactivate all other plugins, then go ... Bodo Reminder Emails for Online MeetingsClosed   Amelia   Updated January 29, 2021 at 1:19pm   4 Most recent comment from [deleted]:Hello Bodo, I hope the feature request will be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Richard Full calendar view for CustomersClosed   Amelia   Updated January 29, 2021 at 12:32pm   6 Most recent comment from [deleted]:Hi Richard, There isn't such possibility with the current built-in features, unfortunately. The issue would be that if there are a lot of booked appointments at some point the page would need ... Benjamin Goldman upload pathClosed   Amelia   Updated January 29, 2021 at 12:29pm   4 Most recent comment from [deleted]:You are welcome, Benjamin . It should be a direct full path to the folder on your server, so there isn't a possibility of adding it to a Google drive, as it needs to be a folder on your server/WP ... Borris Address Google MapsClosed   Amelia   Updated January 29, 2021 at 12:14pm   2 Most recent comment from Aleksandar Vuković:Hello BorrisDid you create Google Map API Key on your Google account (enabling all necessary API's from the image below)? Did you add your billing account? You can read more about this here. ... Kurt Email placeholder for ExtrasClosed   Amelia   Updated January 29, 2021 at 12:12pm   9 Most recent comment from Aleksandar Vuković:Thanks for the update, KurtI will forward the ticket to our development team, so they can take a look.I'm glad to hear you like the plugin. We're making it better all the time, but hiccups l ... Simon Lobo Changing of provider for appointment doesn't update Google CalendarClosed   Amelia   Updated January 29, 2021 at 12:10pm   9 Most recent comment from Aleksandar Vuković:Thank you once again, Simon! Crispino Santamaria Employee Panel pageClosed   Amelia   Updated January 29, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi Crispino,Thank you for your purchase. Could you please tell me were you able to choose a customer ? Also could you create a new appointment for that employee in the back-end of Amelia as an admin?� ... sandra atkinson scheduleClosed   Amelia   Updated January 29, 2021 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello SandraThank you for your purchase.Unfortunately, there's no way to add a rotating schedule in Amelia at the moment. The only solution would be to configure your working hours through Specia ...