We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lohan VLAMINCK NotificationsClosed   Amelia   Updated January 22, 2021 at 1:55pm   4 Most recent comment from Aleksandar Vuković:Hello again LohanThis is not the default behavior of the plugin, and I assume you did this with some custom code? Can you please explain to me how you made this possible?Since it's not included i ... Lohan VLAMINCK CancelClosed   Amelia   Updated January 22, 2021 at 1:54pm   5 Most recent comment from Aleksandar Vuković:Hello again LohanTurns out there was a bug with the cancellation placeholders in version 3.0.1. Can you please update the plugin to v3.0.2, and then test again? The issue should've been resolve ... Mike limiting service on specific locationClosed   Amelia   Updated January 22, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hello Mike,Thank you for your purchase. There isn't a possibility to set that the appointments booked depend on the location in Amelia, unfortunately. The location is connected to the employee ... Morel Stripe paymentClosed   Amelia   Updated January 22, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hello Morel,Customers are debited when they book an appointment in Amelia - in the booking process they need to pay if you enable one of the online payment methods (PayPal , Stripe) and that is the s ... Marc-Philipp Trópia Schneider Only use packeges – no single bookingClosed   Amelia   Updated January 22, 2021 at 12:03pm   7 Most recent comment from [deleted]:Hi Phil,You are welcome. Thank you for confirming and upgrading your Amelia license! We processed your upgrade to Pro.If you have any other questions or issues feel free to open a new ticket and we ... Hussnain Custom fieldsClosed   Amelia   Updated January 22, 2021 at 11:53am   2 Most recent comment from [deleted]:Hello Hussnain,There isn't a possibility to move the custom fields to the first step in Amelia with its current features, unfortunately. The custom fields can only be in the last booking step - ... raymond0000 Clark Amelia not loadingClosed   Amelia   Updated January 22, 2021 at 11:49am   5 Most recent comment from [deleted]:Hello raymond0000,If the employee has no work hours configured and no special days, they don't have any work hours, so Amelia will load endlessly in this case. There isn't a possibility to c ... Hussnain Multiple services selectionClosed   Amelia   Updated January 22, 2021 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello HussnainThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Booking multiple services is onl ... Marcos Estevão Rota ReservaClosed   Amelia   Updated January 22, 2021 at 11:01am   2 Most recent comment from [deleted]:Hello Marcos, Please write your tickets in English, as we are afraid something will get lost in translation, and we won't be able to help out properly. Thank you!There isn't a possibility ... Lynsey McGee Email notificationsClosed   Amelia   Updated January 22, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello Lynseycron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be v ... Lauren Customer InformationClosed   Amelia   Updated January 22, 2021 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hi again, LaurenYou can only edit the appointment and delete the customer from the list. If you don't need the cancelled customers to remain in the appointment, you can remove them. Paul Nuttall Zoom events not creatingClosed   Amelia   Updated January 22, 2021 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello PaulThank you for your purchase.This should not be happening. If you're able to assign the Zoom user to one event, you should be able to do it for all.Can you please share some screenshots ... Bryce Billing Email Custom FieldsClosed   Amelia   Updated January 21, 2021 at 5:55pm   4 Most recent comment from [deleted]:hello Wolfgang Hartl, Please update Amelia to version 3.0.2 , as there was an issue with the placeholders in versions 3.0 and 3.0.1 Sorry for any inconveniences this have caused. After you update the ... Misty My plugin is not workingClosed   Amelia   Updated January 21, 2021 at 5:37pm   2 Most recent comment from [deleted]:Hello Misty, Thank you for your purchase. That is caused by a conflict with your theme or another plugin that you have on the website, unfortunately. To try to resolve this issue, you will need to ... Morel Phone number does not registerClosed   Amelia   Updated January 21, 2021 at 3:18pm   7 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MorelYes, sorry I forgot to mention that all testing in front-end should be done while not logged into the admin role.